CedCommerce Amazon Channel

I've had a mixed experience... the app works great for some things and has a cleaner UX than alternatives like Shopify Marketplace Connect. However, the customer support has been quite bad, which is crucial for any app that connects complicated marketplaces. The main problem was that the sales and the support team (Divyam was the rep) told me the app had features it did not have in order to get me on board, and then once on board - which takes quite some time and is a significant business decision - are not responding to any of my emails regarding the features that are now causing problems for our business. I would like this app to work, but the lack of customer support does not give me faith. Currently left disappointed.

They are very fast at respnding and getting you in a meeting, but the listing was incomplete and baffled, the more you sell the more money they make, they basically become a partner, better list it yourself unless you dont want to optimize your listing which is essential to the sales, so I dont know if I can totally recommend.

This app started out great for us. It allowed us to do our Amazon shipments from within Shopify which gave our warehouse team just one interface to use.

After 9 months or so of using the app we started getting errors. Orders weren't syncing properly to Shopify or back to Amazon. This lead to a huge amount of work from our team to try to fix a bad situation. It almost lead to us losing our Amazon account as our account health. And of course it started happening in Q4 which is crunch time.

I wanted to give this app another chance after last year. we have over 100 emails and they never got us up and running.

Today I had a video call scheduled and they no showed

Praveen gave me great service today and he is the first person that I think really cared to help when I chatted with their support team. I am very thankful to him.
However, the app has given us nothing but issues from the first day of using it over a year ago. We have been put on probation by Amazon a number of times due to inventory levels not syncing correctly, products being listed that we no longer have in stock, and many other items. We never had issues like that with a previous provider.

Poorly structured application - multiple failures with unsuccessful publish to amazon- waste of time

Der Support ist super nur werden die Chats sehr schnell geschlossen und vorherige Chats werden zwar per Mail geschickt aber verschwinden aus dem Chat Verlauf was sehr nervig ist.

Updated review: the first thing they do when you click "chat with customer support" is ask for a review. Obviously a lot of people give 5 stars because they want to be helped. After 2 weeks, all the same issues are still there. Today I asked for help again, there was one warning about a product variation. They "fixed" now there are 8 errors.

Great in theory, if it actually worked. Only reason I gave it 2 stars is because tech support actually did try to help, sort of. After not being able to quickly come to a solution, they asked for my email address to get back with me after they had a chance to look into it. Two days now and no reply. One thing I really can't stand is when apps are released before they are truly ready and working.

Despite indicating that there is a free plan, in fact they don't show any free plan and force to make payment.