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After uninstalling and deleting they are still charging me $30 per month and nobody replies to support requests.
Hi Chris,
as mentioned in the email, all the billing is done by Shopify, so they control the billing cycle. There is no way we (or any app for that matter) can charge after the app is deleted.
Also, we answered to your support request 2 minutes after it was received with all the details (times of install, upgrade, uninstall) and explanations, and while we are super flexible with refunds, pushing for it with a negative review doesn't really work.
Hope to hear from you soon,
Alex
Please review the response, that has been the tone of this interaction. Suspicion about my motives, but no real help. They could just diagnose the issue, I think they just want me to go away in all reality.
Don't use this app until you read this review. This app has not been at all user friendly. Support is very slow and they seem to take it as a personal attack, so far I have received an email having a go at me for pointing out a long standing issue, again, then nothing, ignored again. This app takes weeks to start working, then to be honest is not as effective as Fire AMP. Hopefully support will fix the issues that have dogged my page since I installed the app. Not really happy. Very average indeed. I will update this review as I go, not great so far, they come across as super disinterested, unlike may apps who cannot do enough to help. 0/10 thus far. After 24 hours and six or seven messages to support, still no contact, not a word, wow, this really is proving to be the worst customer support app on the internet. I will update this review daily until someone gets back to me.
3 hour delay in response on the support ticket might not be the fastest, but given the time zones seems acceptable.
Writing a 1 star review minutes after installing the app, and then mentioning another app in the same review, seems a bit strange.
Finally, my email is alex@ampifyme.com, feel free to reach out directly to me there.
great app I love using it Iove the look of the mobile site using shopify
This app is fantastic. It really makes my pages and content pop! Optimization for mobile is beautiful. No headaches. Super user friendly.
I used this app to help with my Shopify store, Manning&Son's and it works awesome. Super easy to use, you should grab it.
This App is very easy to set up and works "out of the box". It doesn't require any special knowledge of AMP HTML so it is ideal for busy business owners who can focus on growing the business while knowing that Ampify Me is doing the "heavy lifting" for their website and improving SEO ratings.
If you still require any kind of assistance, their customer services is fast and always willing to help. They will work with you until the issue is resolved.
Simply a MUST HAVE app that is well worth the investment.
Keep up the great work!
Discount Stones
www.DiscountStones.com
I used Ampify Me to help me get my products a more presentable more noticable advertisement unlike the norm! I have just begun so there is so there is but so much information I'm able to provide at this time! Would really be an asset should Ampify Me supply future results as opposed to providing their own tentative data without any tangible evidence as most of Shopify applications are ept to do! It's like closing your eyes and taking a ride through the darkest tunnels in business! Good Luck! Trust I will keep you all updated as I am learning myself!
Great app, really easy to use and to install. The support is always here to help. Highly recommendable app for your performance and rankings.
Great way to introduce more traffic to my site.
it is a great product would recommend