Product Questions & Answers

What is Answerbase's Product Questions & Answers?

Answerbase provides the most robust ecommerce questions and answers platform on the market, ensuring that your users get quick answers to their questions related to your products, collections, or services through questions and answers, articles, and documentation.

Answerbase first checks if an answer we can autosuggest to the visitor that is already available in your existing product descriptions, specifications, or knowledge base. If not, customers can easily post their new question to continue to build on the knowledge base for future customers.

Answerbase integrates relevant content seamlessly into your product pages, collections pages, and also builds a knowledge base that your customers can access to address their questions and move them onto the sale.

Benefits of using Answerbase

• Automatically answers up to 80% of customer questions
• Up to 75% of the questions answered through Answerbase convert to a sale
• Product questions & answers knowledge base grows organic traffic up to 4x

Seamless integration

• Integrates with chat providers like Gorgias and Comm1
• Knowledge base can be configured within a subdirectory of your site
• Question and answer widgets integrated into product and collections pages

Customer self-help community (optional)

For merchants who want to enable community support, Answerbase enables you to have other customers who have ordered your products contribute their expertise and experiences to the knowledge base through community Q&A. For merchants who are interested, this is an option to enable to support a self help community.

How do I get started?

Simply click the "Add app" button to start your **30 day free trial** today.