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Does not provide tracking for shipped orders. When contacted about it they simply closed the ticket. No tracking means that customers will be inquiring about where their orders are and leaving me with no information other than estimates which leave a poor customer service feel.
Hello, We are very sorry about this. Currently, our tracked shippings are UK and US, we are still looking for a courier partner that we can use to track the shipments for us that will not cost a lot to our APP users. We appreciate your feedback. If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus
I use this app for its exceptional ability to place my all-over print designs on a variety of products.
You doing great, thanks for using us : ) We are planning to add more AOP products to AOP+. Watch this space.
We love you.
Uygar and AOP+ Team
PS: Please contact our support, we have a small surprise for you because of your lovely feedback!
This app seems great, Can't wait to get a little further in it having just created my first quote for personalization.
Hey, Thank you for the feedback, We work hard to meet expectations like yours. If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus
Do not do anything with AOP! I ordered my sample more than 1 month ago and I have never received more impossible to have a tracking number because according to them it does not work in Canada!
I asked to be refunded because I never received my sample and more news from them!
Their deadlines are not any quicker than doing business with distributors in China directly and besides I think their suppliers are there.
You will lose time and money with them!
Hello, We are very sorry about this. Currently, our tracked shippings are UK and US, we are still looking for a courier partner that we can use to track the shipments for us that will not cost a lot to our APP users. Our production is in London, and we do not outsource anything from China. We appreciate your feedback. If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus
***UPDATE***
After a customer's order was shipped back to them, i sent an email to them about the time urgent matter because we are awaiting a youtube video about our product line. 8 days later, no email back. What a great way to show off our product line..
quality is great... Turn around time on receiving an order is excruciatingly painful. Takes 2-3 weeks for any order. Ridiculous. No customer wants to wait that long.
Hi
Thank you so much for the review and and we totally understand your concerns. Our standard production time is around 3 to 5 days but depends to the destination shipping time could be different. Please keep in your mind we are in UK. We are trying our best to find faster shipping options for our customers. At least you liked the quality :)
We love you.
Uygar and AOP+ Team
Wanted to use as found product options interesting. But... No response to multiple emails. Tells me how little support I will get in future. Can't find tracking info in app. No reply to inquires about that. Sample arrived very poorly printed with stains on it... Sadly removed app. I just don't have time for these kinds of issues. Do better!
Hello
Thank you so much for the review and I am so sorry for the bad experience. Our support team try to reply emails on 24 to 48 hours. If you can please send us email on help@aop.plus we can try to investigate the late reply issue and quality issue. We are here to help.
We love you.
Uygar and AOP+ Team
just starting out have no idea how it works but looking forward to giving it a try. Be willing to review once I have a chance to use it.
Hi, Thank you for considering our APP, we have sent you an email so we assist you on your start up. We have an amazing 24/7 customer support that would be glad to help you through out the way.
AOP+ Team
This app is pretty easy to use, has a good amount of options but the shipping times (3 weeks and counting) is horrendous. I'll be switching to another company that has better shipping. Luckily it was just a test order back in April 24th but if it were an actual customer I know I wouldn't here the end of it.
We’re sorry to hear about your experience with the shipping timeframe, we know how important to you and your customers to receive the orders as soon as possible, we investigated what happened to make sure we did not miss anything on our part. I have below the timestamp of the order progress from the start:
April 24th - Order received in our AOP APP
April 27th - Order was paid and was forwarded to our production for processing, once the order is paid only time production process will start.
May 4th - Order shipped within the time frame (5 business days)
May 7th - Our US facility received the order
May 8th - Order passed to the USPS
May 10th - USPS scanned and received the order
Looking at this, the order is with USPS now, as we all know, we do not have control over shipping delays with the courier once we handed over the orders to them, we at AOP make sure that orders are processed and shipped out as soon as we can.
If you need further assistance you may reach our support at help@aop.plus
Definitely recommended!
Looks like this app's product range keeps me stay in Shopify! Also their support is very helpful and friendly! God bless you all!
Thank you for the recommendation, we are very please we have provided you with excellent customer service which is one of our priorities. You may also join our FB group for any assistance https://www.facebook.com/groups/alloverprint
very long turn around times and quality of hoodie and printing is terrible. can't recommend this app.
Hello, I am sorry for this issue, we have improved our process and service with our new AOP+ APP. If you need anything our support team are available 24/7 to help, you may reach them at help@aop.plus