Apliiq ‑ Print On Demand

The app is not user friendly. Adding multiple variants to a product is a process. If you ever download the app and try, you'll see what I mean. I was just trying to start to make some Made in the USA products for my store with them. They offer two products only that are Made in the USA (a hoodie and a T-Shirt). I made a Hoodie with a design that looked great when creating the product but then I pushed it to my store and the mockups had half of the text blurry despite me designing the Hoodie with an image in line with the specs. I then reached out to customer service via their chat and got someone by the name of KIM. She couldn't have been more warped. She was an air head. I'm not being mean either. To put it lightly, she was the absolute worst customer service representative I have ever dealt with in the 3 years my business has been opened. Rather than address my questions, she went off on a tangent even telling me NOT to produce a lot of products at first and that their mockup images are "corny". LOL... what type of company has a worker telling fairly new customers to NOT design a lot of products and that their mockups are corny when they are blurry? Instead of saying we are working on pushing out better mockups or maybe the design is off somehow and you didn't know it and offering to walk me through how the mockups can be better, she just essentially told me to place sample orders to generate business. I said, why would I do that if they might be blurry prints. That's the whole point I reached out to them in the first place. Just terrible. Fire Kim. Get better customer service. Offer more Made in the USA products, Have a more user friendly and functional platform that actually pushes mockups to stores just as they look up on account creation. There is nothing defamatory about this. Everything I said is totally accurate and true. They went from having a customer who was going to increase business with them to completely turning me off entirely to the app/company. Good job Kim. SMH. Of course Apliq then follows up by writing an essay trying to negate all the truth I told in my review even propping up the terrible customer service agent. Unreal! I never asked for your advice about how many products to push to my store. That's the whole point. I wasn't even talking about that...scatter brained company. Sorry but that's the truth. Moving on... Maybe they will get better in a few years or something and I'll forgive, forget and try them again then but for now..not a chance.

There is a reason apliiq has so many 1 star reviews. Highly disappointed that this company has not improved after 3 years

Slow service & never any communication. I have 3 orders that are all more than 30 days old, I have sent 7 (yes SEVEN) messages and have yet to receive a response to ONE. Every order that I have keeps getting pushed back. This is not a partnership, but a business that takes your money and hides. I have removed all of their products from our website and would recommend that anyone thinking of using them, look for alternative providers.

The shipping time on orders is insane. Customers will not receive orders for over a month or 2 after placing the order even post Covid. There are items on the site that they don't have in stock but you don't know until after the customer places the order. Would not recommend especially for beginners unless you have very very patient and undersatnding customers.

Welp..

I was so excited to partner with Apliiq. Completely left the other companies I was doing business with, left my printing company. I was sold on everything they were selling... In the beginning. They simply can't produce the product in time. Minimum wait time has been 60 days. I've lost countless dollars and countless customers over Apliiq not holding up their end of the deal. They have given their customers the same line "We are working hard to fix it" but nothing has budged in months. These reviews are very discouraging because if they had it together in the 10 years they've been operating I feel they could be a powerhouse.. I am currently making the move to take my business elsewhere. I wouldn't recommend building a site to work with Apliiq..

I want to echo and underscore many of the reviews on here by sharing our story. We were really excited initially when we found Apliiq because it seemed like they could do everything we needed : print on demand, screen printing, private label, fast warehouse fulfillment, etc.

Underneath Apliiq's glossy exterior though is a slow, clunky, inept operation that will hurt your business. Orders on our website routinely took 4-8 weeks to actually get delivered to customers, much slower than the 'average weekly turnaround' time that was initially promised to us. We then had to deal with customer complaints and expensive refund requests.

Even their prices, which seemed ok when we first found them, turned into unhappy surprises due to a number of fees and subscriptions they charge you as a Store (fees for private label tags, fees for screens set up, fees for digital designs, fees for shipping to customers, etc.). We were told on the phone that shipping was included in their prices but it turns out that SHIPPING IS NOT INCLUDED. They will charge your credit card an extra $5+ every time they ship out one of your customer's orders on top of the $10-$15.

Margins are so difficult as it is in apparel/e-commerce but Apliiq seems hellbent on kneecapping your margins as much as possible.

In the end, we had to ask ourselves if we could trust and rely on Apliiq. Our whole business was based on Apliiq and by them constantly failing to live up to their services, our decision to switch was a painful but easy choice.

TLDR; Apliiq has been inefficient and disastrously slow with their ship times. AVOID them.

www.godsgood.com

I was so excited when I saw that they had the options for pocket shirts, hoodie liners, custom branding, and the fact that they had a timeline attached to each order..... AAAAAAAND after many many days of transferring all my products to them everything basically fell apart. Nothing is being delivered, over 2 months for something to even get shipped!!! I lost so much money and customers and my brand was hurt because of this... no answers from their team that was relevant, just random "we're doing our best"nothing practical at all! no timeline on when the issue will be fixed, and rude team!!!!!! I switched all the orders into a different provider, and the difference is insane! I don't care about selling pocket t-shirts anymore if all ill get is bad reputation. This was the most stressful time of my business, and all caused by them. DO NOT INSTALL!

I've used various print on demand providers over the years and this company is now at the bottom of my list. Actually, they are no longer on my list as the quality of their print work on sweatshirts is so low that I will never use them again.

I sell my art designs on Gildan sweatshirts every year for the holidays and this year I decided to go with Apliiq because of their excellent reviews and I wanted to automate this portion of my business.

Unfortunately, their print on demand quality, especially on RED GILDAN SWEATSHIRTS, is far from excellent... more subpar and below average. Anything printed white appeared as pink. So my Santa Claus's beard was pink... a pink beard on Santa?! Oh... he had pink eyes too. One person comment how my Santa looked high... that was NOT the look I was going for.

I brought this concern to customer service and they pretty much told me that's just the way DTG is, even though I insisted that my other DTG vendors were able to print white on red without issue.

That was the moment I should have left but I didn't and decided to give them a chance. So I kept them as my supplier and processed over 300 orders with them between October through mid December 2022. Now I'm dealing with customer complaints daily in my inbox and on social media. Every single last complaint was about the print quality. I understand that some of the fabric will bleed through the ink but the amount of bleed through from their printing process was terrible. I offered red, green, black and dark gray sweatshirts and the print quality on all of them were extremely poor but was most noticeable on the red ones. Some of my customers have now requested refunds just from looking at the shirt right out of the package while others have requested refunds due to the art fading away after one wash. I even had one customer who bought a shirt from me 5 years ago and from this year share photos of how the shirt from this year has faded. The 5 year old shirt looks like it was the one just bought.

In addition to the terrible print quality, they ran out of stock on the blanks I needed the most and didn't alert me until well after that fact. This caused me to scramble to find a replacement vendor AND to cancel orders. All in all, I had 22 order cancellations due to them being out of stock.

Other issues were present but were most likely due to the rush of the season. Still, having customers request refunds and shame me on social media all because of Apliiq's poor print quality has put a stain on my business. My customers don't know who Apliiq is so I'm the one dealing with the fallout.

Lastly, their online portal is outdated and does not do a good job of keeping track of the nuances with each order.

If you're only using Apliiq to print your t-shirts you may fair better than me. However, if you're using them to print on sweatshirts for your apparel business... RUN!!!

Shout out to their customer service rep KIM who was the most helpful even though I was not happy with all of the headaches. The one star is for her.

July 10, 2020: I have been working with this app for about a month or so. I placed an order for a sample and I have yet to get it. Estimated delivery was 7/3 and today it updated to 7/24?! This happened after I sent a message and yesterday and have never heard back. Sent another message during normal business hours and still haven't heard back... I have started looking at other apps... I am very disappointed! | October 14, 2020: Just as an update, things haven't changed. The last order that went through my website with them was just delivered nearly 3 months later... Their products are a solid 5/5 stars and look amazing! But that's where the 5 stars end... Their customer service is lacking and lead times are way too long.

Terrible! I still haven't gotten my item I ordered 7 July! They say that orders delayed up to 6 weeks but it's not true. Orders delayed up to 10 weeks! I have placed my order on 08/25/2020 and the estimated fulfillment date is 10/05/2020!! Also, they say that estimated order fulfillment is delayed up to 1 month!! So my customer ordered on 08/25/2020 and will get the order on 11/05/2020? And what about clients from Europe? They will wait another 1 month until the order is delivered from America! Also, a lot of my orders are gifts. Such a situation with all the orders, their customer service is not working as it should! I also use Printful, Printify, and Teelaunch. Their fulfillment times were also delayed due to COVID, but now they are back to normal, only Printful has longer fulfillment times, but not like Apliiq! How long are they going to use Covid-19 as an excuse not to produce and ship? It looks like Apliiq doesn't care and doesn't want to fulfill their orders. They do nothing! I will not use Apliiq for my future orders!!