Apliiq ‑ Print On Demand , 490件のレビュー

総合評価
4.8
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の3%は4つ星です
  • 評価の1%は3つ星です
  • 評価の2%は2つ星です
  • 評価の8%は1つ星です
2023年2月22日

Was a little upset by my orders progress but contacted customer service and Peter Lamb was very quick to sort it out as well as his responses and solved the issue. Will definitely start using Apliiq more, Thanks Peter!

WARRIOR WEAR
アメリカ合衆国
アプリの使用期間:約1ヶ月
2020年10月7日

Started working with this company having high hopes as I really liked their products. Unfortunately it was a huge waste of time and money. Not only do they lie about their shipping and processing times, you can also expect to get no answers on your emails and if so, then only standard responses that don't offer any help at all. I'm beyond disappointed with them.

veganfitclub
アメリカ合衆国
アプリの使用期間:約2年
2020年4月3日

Peter Lamb was a great help to me. I had made a mistake and he was able to get me back up and running as soon as he possibly could. The team here at Apliiq is great and I can't wait to keep working with them. Thanks everyone.

BlueLine Clothing
アメリカ合衆国
アプリの使用期間:約1ヶ月
2021年1月22日

So far so good, only had one issue on site and worked with Tess on the support team to resolve the issue. She was BEYOND helpful and resolved the issue. Otherwise the products look good! Would love to see improved shipping times in the future but otherwise no compaints.

Eaglebrand-golf
アメリカ合衆国
アプリの使用期間:約1ヶ月
Apliiq Incが返信しました 2021年2月2日

Hey Eaglebrand Golf-

Thank you so much for the review. We are working to staff our new Philadelphia factory and look forward to those reduced shipping times too!

Best,
-The Apliiq Team

編集日:2021年2月3日

The app is not user friendly. Adding multiple variants to a product is a process. If you ever download the app and try, you'll see what I mean. I was just trying to start to make some Made in the USA products for my store with them. They offer two products only that are Made in the USA (a hoodie and a T-Shirt). I made a Hoodie with a design that looked great when creating the product but then I pushed it to my store and the mockups had half of the text blurry despite me designing the Hoodie with an image in line with the specs. I then reached out to customer service via their chat and got someone by the name of KIM. She couldn't have been more warped. She was an air head. I'm not being mean either. To put it lightly, she was the absolute worst customer service representative I have ever dealt with in the 3 years my business has been opened. Rather than address my questions, she went off on a tangent even telling me NOT to produce a lot of products at first and that their mockup images are "corny". LOL... what type of company has a worker telling fairly new customers to NOT design a lot of products and that their mockups are corny when they are blurry? Instead of saying we are working on pushing out better mockups or maybe the design is off somehow and you didn't know it and offering to walk me through how the mockups can be better, she just essentially told me to place sample orders to generate business. I said, why would I do that if they might be blurry prints. That's the whole point I reached out to them in the first place. Just terrible. Fire Kim. Get better customer service. Offer more Made in the USA products, Have a more user friendly and functional platform that actually pushes mockups to stores just as they look up on account creation. There is nothing defamatory about this. Everything I said is totally accurate and true. They went from having a customer who was going to increase business with them to completely turning me off entirely to the app/company. Good job Kim. SMH. Of course Apliq then follows up by writing an essay trying to negate all the truth I told in my review even propping up the terrible customer service agent. Unreal! I never asked for your advice about how many products to push to my store. That's the whole point. I wasn't even talking about that...scatter brained company. Sorry but that's the truth. Moving on... Maybe they will get better in a few years or something and I'll forgive, forget and try them again then but for now..not a chance.

American Patriots Apparel
アメリカ合衆国
アプリの使用期間:1年以上
Apliiq Incが返信しました 2021年2月2日

Hey Steven-

Hope you are well & thank you for the feedback regarding mock up images, usability, and partner experience. We really appreciate your perspective and we completely acknowledge and understand how most other POD platforms work. We do things a little differently, with good intentions and results. I'd like to take a moment to explain further.

There are a ton of places online to create and generate mockups, but we typically recommend that our selling partners utilize real photos whenever possible. We take this reference from most traditional fashion brands and have found that it helps brands tell their stories more effectively online. Taking photos yourself is possible or working with photographers and or other influencers is also great. Great photos convert.

With regards to releasing products, we know many other providers have a "the more the merrier" type of mentality, but we recommend releasing products in small capsules, with limited variants, as it allows you to structure online marketing in a way to generate the most interest for your products and your marketing dollar. In many cases more choices equals less conversions for your store (https://www.crazyegg.com/blog/customer-choice-conversion/).

We always recommend for our brand partners to order samples prior to selling for a few reasons. It lets you check out the quality first hand to ensure you like what you see and feel before you start to sell. Samples can also be used for real photos as stated above. Lastly, unlike other platforms, we prefer to review your artwork prior to production to ensure you will get what you want. By ordering a sample we can take care of all artwork reviews to ensure everything is set for when your customers order.

We are always expanding the products we offer on the website and will look to make more made in the USA products available this year.

Lastly, terribly sorry about your interaction with Kim, as I'm sure you know, everyone can have an off day. She's been with the company for 7 years and has helped thousands of brand partners with nothing but the highest reviews. I'm certain if you give her the chance she will amaze you with her commitment to excellence and always doing what is right for our partners.

I hope this information finds you well and I wish you and American Patriots nothing but the largest success in the year to come.

God Bless,
-The Apliiq Team

2021年1月15日

I've been very pleased throughout my time using this app. The selection of apparel is awesome and customer service is always quick to respond and super helpful. The quality of the apparel is also top tier. I intend on continuing to use this app. Definitely will recommend to friends and others looking to dropship products on their sites!

V1SION Brand
アメリカ合衆国
アプリの使用期間:約1ヶ月
2021年2月25日

wondering why nobody is speaking on the shipping times. Or should I say production times. They note delays 3 weeks due to COVID, currently I have 5 orders over 40 days, 4 still in production and 1 hasn't even started production yet. The one that hasn't started production was ordered first. Glad I tested the app with my friends buying from my website before actually opening. Quality good, selection great but production time is the worse. If it wasn't for production time, they would get 5 stars easy.

aviatorlabel
アメリカ合衆国
アプリの使用期間:1年以上
2020年3月5日

Pete Lamb Looked out for me and answered all of my questions and got me set up right! Everything my company needs in one location! I appreciate you guys! IF you are starting an apparel company.. THESE ARE THE GUYS YOU NEED! Happy to help them grow as I grow!

Patriot Life Gear Inc.
アメリカ合衆国
アプリの使用期間:28日
2020年12月1日

Unfortunately, the reviews are correct about the bad customer service... what a waste of what could be a good company but with poor staffing.

Resolute Rebels
アメリカ合衆国
アプリの使用期間:1年以上
Apliiq Incが返信しました 2020年12月1日

Hey Resolute Rebels,

Sorry to hear about any poor customer service interaction. Our entire team knows that we can only be successful through the success of our partners, so most of our 100's of 5 star reviews are because of how great our customer service team is.

Kindly let us know the issue so we can get it resolved for you.

Best,
-Your Apliiq team

2021年6月4日

The idea of this company is great. Definitely an excellent way to get a clothing line off the ground for little to no money. Two complaints about the app though: 1. There seems to be no order in which shipments will go out. You would think they released orders chronologically (orders that were placed first were also shipped first—not the case!) 2. (The biggest one for me) This company seems to have major issues maintaining adequate inventory of the garments. Frequently I will have customers place orders only to get an email from Apliiq that the product is out of stock (at which point they will suggest an alternative option—many times in a totally different color. If the customer wants a black hat, no a purple hat will not suffice). I would say this happens on about 25% of my orders. Far too high to just brush off as a “sometimes” or “occasional” problem. I asked Apliiq to be updated on inventory status of items that are in my store, so I could make products available accordingly, and they said this is something they cannot do. Very frustrating. Summary being, I like everything about this company a lot. The quality is there. If they could just hold more inventory and release orders chronologically it would be perfect!

Team Nejbauer
アメリカ合衆国
アプリの使用期間:約2年
Apliiq Incが返信しました 2021年10月22日

Hey Team Nejbauer,

Thank you so much for the insightful review.

We do want to acknowledge that the supply chain for garments has been more challenging than ever before.

Also want to note that we haven't been sitting on our hands about the problem, we have been busy helping to improve the supply chain and are stocking more inventory now than ever before and we will continue to increase inventory levels where appropriate to reduce production turn times and out of stock situations.

Appreciate your patience!