Apliiq ‑ Print On Demand

60+ day order to delivery - what customer would accept this? I understand they're expanding based on demand, but they really screwed up by continuing to take new vendors and orders.

Terrible! I still haven't gotten my item I ordered 7 July! They say that orders delayed up to 6 weeks but it's not true. Orders delayed up to 10 weeks! I have placed my order on 08/25/2020 and the estimated fulfillment date is 10/05/2020!! Also, they say that estimated order fulfillment is delayed up to 1 month!! So my customer ordered on 08/25/2020 and will get the order on 11/05/2020? And what about clients from Europe? They will wait another 1 month until the order is delivered from America! Also, a lot of my orders are gifts. Such a situation with all the orders, their customer service is not working as it should! I also use Printful, Printify, and Teelaunch. Their fulfillment times were also delayed due to COVID, but now they are back to normal, only Printful has longer fulfillment times, but not like Apliiq! How long are they going to use Covid-19 as an excuse not to produce and ship? It looks like Apliiq doesn't care and doesn't want to fulfill their orders. They do nothing! I will not use Apliiq for my future orders!!

I understand they're having turnover time ratio issues but nonetheless they have very good quality worth the wait. How do I know? I'm glad you thought of asking. I'm not just a business owner using Apliiq I'm a customer of clothing apparel in general, but I get the one thing Apliiq offers at the table. It is magnificent to me personally as well as what I seek my brand to be and thats quality. From the stitching process, to the DTG (direct to garment) quality, the services offered to make the brand actually yours and standouts, and most of all its always made to order. If you know about exotic cars you know if you buy one brand new they're usually made to order for guaranteed quality control. I ordered some of my own products from them to test the entire system and process before my customers to try and better the system to allow for smooth integration for everyone who visits and orders from us. Its business in the making and on a ride I plan on being with for as long as my business will allow me to do so. Again I will admit the receiving of shipment time is not up to my liking but I do understand the process as well and the fact its a growing business like majority of us. Patience is of virtue.

The customer service is great and the items they have are of great quality out of all services this place has the best DTG quality. The selection of items may not be as much as other places but it deffinetly makes up for that with the quality of the items.

Overall I have been very impressed with the product, fulfillment, and customer support provided by Apliiq. I have noticed some supply chain issues with popular items being out of stock, but in those instances the customer support staff have been pretty good about finding workarounds and dealing with other issues. Support team is courteous, prompt and willing to do what it takes to fix issues as they arise (Kim in particular is a rock star :) ). Happy with the decision to use Apliiq.

We are working with Apliiq to drop-ship our orders and they have an amazing support team! Thank you Kim for assisting us to resolve specific order requests that needed extra attention. Thank you Peter for the guidance on product development and fulfillment. It is great to work with such a dynamic team!

I had great expectations for this energetic, young company, but I'm pulling the plug, and here's why:

1. Lagging Fulfillment and Turnaround Times: The fulfillment and turnaround times were nothing short of disappointing. Countless frustrated customers bombarded me with questions about the whereabouts of their orders. Despite Apliiq's claim of a two-week average turnaround from door to door (still too long), it often stretched to three weeks. At this rate, you risk losing your valued customers, mind you, this is during the less hectic months. I shudder to think what chaos the fourth quarter and holiday season timelines would bring, with a potential wave of irate customers left waiting for their t-shirts.

2. Customer Service Requires Urgent Enhancement: While customer service is somewhat acceptable, it desperately needs improvement. Live chat is agonizingly slow, and email responses are no better. Waiting for a 48-hour turnaround is common, and sometimes I had to send two or three follow-up emails to address a single issue.

3. Mistakes and Blunders: Yes, we all make mistakes, but Apliiq's frequency of errors and the timing of these mistakes is simply unacceptable. Several of my customers received soiled shirts, one received an unraveling shirt and a few received the wrong shirt. The process itself is part of the problem - Apliiq orders the shirts from vendors/wholesalers only after your customers have placed their orders. So, if one of those shirts is defective (which can be often) I'm sure they just print and ship that dirty shirt. An unwieldy business model at best. What are the alternatives? Apliiq suggests pre-purchasing printed shirts from them, so they can ship out quickly. But at that point, why even involve them? The ENTIRE allure of on-demand printing is to avoid such complications!  Alternative #2, Apliiq suggests allowing them to print on ANY shirt they have available and if anyone knows anything about t-shirts, they know that they vary wildly in quality and many of them stink!  

Declining Quality: I periodically ordered sample shirts from Apliiq to check my designs and received shirts with designs printed crooked and poorly printed. My theory is that they're onboarding way too many new shops and can't cope with the volume. And who pays the price? You, as your hard-earned customers walk away.

I had high hopes for Apliiq, but ultimately, they fell short. The team is undoubtedly kind-hearted, but they urgently need to overhaul their processes and logistics. Rapid expansion at the cost of small businesses like ours leads to dissatisfied customers and disappointment. If you're considering Apliiq for your t-shirt shop, think twice.

The company started off decent but has gone down hill since early 2020. The sizes arent correct and the quality is horrible. Not to mention customer service is rude and the time and cost is ridiculous. Took over 2 months to get my order and the size wasn't the correct size. Sent packages to the wrong address and takes longer thab a week to respond to emails. Chat is never available and the phone number just sends you to an auto message.

I've worked with a ton of print on demand/dropshipping apps, this one stands out. This app is the sophistication of Printful, the wide selection of Printify, and the versatility of Skyou all rolled into one. I'll explain:

Apliiq has been around for a long time and has proven themselves to be very reliable with great prints. The case is the same with Printful, and both can do sleeve prints. So when I heard they were doing dropshipping, I wondered how watered down it would be compared to their non-dropship customization. And the answer is that they didn't water it down at all.

Apliiq has a far greater selection than anything else, even opening my eyes to products I didn't think we possible with dropshipping. Seriously, they can stitch stuff to the inside of the hood? Have embroidery and DTG on the same product? Hell, you can have cut and sew too. Skyou may have lined hoods too, but their fabric is thin and it arrives a month after you order.

Oh, as a side note, the thing that really sold me on this was the fact that they remove the manufacturer's tags and stitch on your own. Printful has this on some shirts - for Apliiq, you could do it to anything, including the hoodies. (These are high quality, sewed on labels, not printed either.) So no more Gildan tags on your hoodies.

They have a decent amount of products - better than Printful, not as great as Printify. I wish they had more colors for some hoodies, the colors I want are only available on the most expensive one (Independent Heavyweight) which is unfortunate. Yet their prices for blanks are pretty low, I had no idea how they were even profitable with their customization until I discovered something else.

With each design you add, it costs an additional $6-$8. For shirts it might be a little less. With embroidery, it's more, and with an inner hood, it's a whopping $16 more. If I design a hoodie, and I want a lined hood, design on the front, and a design on the back, it's going to cost me about $41 and that's with the cheapest hoodie they have (Front is $6, back is $6, and hood is $16).

They allow you to be so ambitious with the versatility, yet bottleneck you at the same time because if you really want to get creative, you'll have to pay a hefty price. This is literally the only problem I have with Apliiq. Is it worth it to pay that price? Yes, definitely. But that doesn't mean it isn't too much. Also some high costs for embroidery digitization in my opinion.

Now, like every on-demand app, there are some downsides. There is a slight smell when you unbox the clothing. The initial print is thick and great quality, but right out of the box the print can feel a little sticky or rough. Almost all providers have this. The smell and print feeling was immediately solved by a quick laundry run, but it is there initially. The print itself is above average, with decent color accuracy. They obviously do multiple coats. As a small complaint, embroideries are only allowed to be quite small. A minor complaint but understandable.

Shipping times are decent. I made a large, 6 item order myself to test and it took about 14 days from order to arrival at my doorstep (I live in Wisconsin, USA). Not sure about international shipping times. Smaller orders might be a day or two earlier but not too significant. Everything is well packaged, and the large order came in a standard box with each garment in a separate plastic bag.

In summary, this is the best of the best for print on demand, embroidery on demand, dropshipping, branding, etc. Finally, some serious competition for the print on demand space. I don't even think Apliiq knows how game changing this is.

I designed and ordered two items from this vendor. I also had someone order one item from my store. The product that the customer received was poor print quality... to the point of being an embarrassment. I did not follow up with Appliq - I felt at that point it was a waste of time since it was the first product I had seen from them, and I had already put my own order in for samples, so I wanted to see how it turned out to give me a baseline for their level of consistency. The print quality of the samples I received was 100% better, as expected. I selected branded label tags to be placed on both the garments I'd ordered as a sample. Only one came with a product tag, and it was literally the poorest quality garment tag I have ever seen. So if you go with them, maybe pay for the woven labels? In one of the designs, I had selected the option they offer to remove the white background from the graphic. They did not. The product came with white surrounding the graphic. Both orders were a week or more later than the company communicated on their app when it first updated on my account. As the order progressed, the shipping info was not updated in their app (which would be my minimum expectation), much less emailed. I did have to email them to make sure that it was shipped at all. And this was a week and a half after the expected delivery date. I found their process does not complete the fulfillment of the item on your Shopify store. You have to email them and ask them to close it out - and when you email them, they don't necessarily respond to you - they do what you ask. Which ---thank you, but acknowledgment communication on how to avoid the issue in the future would be appreciated. I still have one order that has been fulfilled that is marked unfulfilled on my store. Lastly, their design platform is not consistent with the design size that you upload, so even if you triple check the file that you upload or upload, it huge to make sure the DPI is ok since the platform apparently is not consistent in reading the file size, you're never really sure if you're on target. I did email about this, but the response was less than helpful, and time is precious. Too many inconsistencies and poor customer experience for me. I wish them the best. So, on to the next...