Apliiq ‑ Print On Demand

The product quality is terrible, especially for the price, I ordered 2 hoodies, which ended up being $107, the hoodies took 2 weeks just to ship, and the digital print quality is awful. It looks like it's been worn for a year, it's all faded and cracked, the colors look off and I haven't even washed them yet. Thankfully no one has bought anything from my store yet since I'm just starting out. I tried contacting them twice about why my order was taking so long since it was a very small order and I never got a response back. The tag on the hoodie is faded too and part of my logo is missing. Their website is really bad as well, the design feature is not intuitive at all and very basic. Did I mention their pricing? One hoodie costs 47 just to print (back, front, and sleeves) and the print is all cracked and faded, the hoodie came in the bag with hair and lint on the hoodie. Definitely would not recommend it. I was really optimistic considering all that they had to offer, but Apliiq is not worth it. Wasted my money and time.

July 10, 2020: I have been working with this app for about a month or so. I placed an order for a sample and I have yet to get it. Estimated delivery was 7/3 and today it updated to 7/24?! This happened after I sent a message and yesterday and have never heard back. Sent another message during normal business hours and still haven't heard back... I have started looking at other apps... I am very disappointed! | October 14, 2020: Just as an update, things haven't changed. The last order that went through my website with them was just delivered nearly 3 months later... Their products are a solid 5/5 stars and look amazing! But that's where the 5 stars end... Their customer service is lacking and lead times are way too long.

The customer service department is quick to respond to you. They really show that they care about you and your business...

Our orders shipped out 6+ weeks late or never and customer service is totally unresponsive. We understand there are delays with COVID19 but these delays were not articulated at all on their website and their customer service has been terrible.

At first glance, i was hopeful: good branding options, and decent selections for hoodies and tees. The first issue i saw, was that some of the models for their products don't seem accurate. Secondly, when you push the product to your shopify store, the image quality greatly decreases to a blur. That would sure turn away customers. But due to their branding options, i thought i could put in the extra work and just use mockups. Though the mockups may not have the right look as the model hoodie chosen.

But none of those things stopped me, i was hoping there would be a better option to printful and others. But someone made an order on April 4. Apliiq contacted me twice to confirm print placement and logo and i confirmed immediately to make sure no delay occurred. Now it's April 10th and the product isn't even pushed to the floor to be printed. Then It's April 14 and i had to contact them. They apologized and said they would accelerate it. Now it's April 18, and nothing. Crickets. By around April 19 it finally gets printed and shipped off. Luckily, i knew the person who ordered the shirt. they liked the print but even they advised me to not use Apliiq, because the wait was too much.

Not to mention, while waiting on apliiq, i ordered 3 samples from Printful and they were printed and delivered a week before Apliiq. Printful isn't perfect either because they don't offer branding on some important products. so it's like choosing between two not great options, but customer satisfaction wins for now.

Now, how am i going to run a business that takes 15 days to put a print on a shirt. I might as well drop ship from Antartica at this point. You know when you really want a company to do well and be the answer but they find a way to screw things up. I had no choice but to delete all Apliiq products and undo all the work i did, because customer satisfaction is the most important thing to me. I could care less about branding options when you are going to take 3/4 of a month just to print a product.

Their customer service team is pretty excellent to be fair (especially Erin). Still, a few quirks needed to be worked out but as far as customer service is concerned - top notch.

Updated review again. I had an order put in 7/10/20 and was estimated delivery by 8/8/20 and still nothing as of 8/19/20. I had orders from AliExpress from China that was delivered in 2 – 3 weeks, this company is in LA and the order is for San Diego. It's ridiculous, and of course, there chat with us now always says “Unfortunately, we are offline right now. We will email you as soon as we are back online!”

Update - it has now been 15 hours, no response to my message in regards to this issue, it is no longer after hours and still no response, still can not upload anything, poor customer service. downgraded my review to 1 star now

Has issues when trying to add a product to the website. Their webpage doesn't always seem to be working, and of course, it happens after hours so nobody can respond till tomorrow. Been trying to add products for over 2 hours. I was able to add one but could not add variants so I just deleted the product. Very frustrating as I have all night to work on my site and now I won't be able too.

March 9, 2021 - I placed an order on 2/18/21. My customer finally received her order on 3/7/21. When she opened it, it smelled like chemicals so she had to wash it right away in order to wear it. She washed it (per the washing instructions), hung it to dry and realized that half of the graphic had faded. After one wash! It should not show up smelling like chemicals and no one should have to feel cautious about washing something. Now as I am trying to connect with someone, conveniently they don't have a phone number on their site, you have to do a google search. When you call them, due to covid there is no one available to speak. I tried the live chat on their site, conveniently, they are currently offline. I contacted someone on their instagram, and they are saying they can't message me back bc my page is set up to not receive messages. Not true. My page is public and I have no restrictive settings. I tried these people since printful is out of stock for the things I need and that was a huge mistake. As a business owner I put my trust in them and they failed me with the first order. I do not recommend them. March 12, 2021 - Here is an update based on their response and after further communication 1. My shopify store is registered in the Brand name, not my legal name. The fact that the person who responded went out of their way to put my full name out there in the response is disrespectful to my privacy. 2. No body went out of their way to help me. They refunded me and upon my approval said they would remake the shirt as long as I paid for it of course. That is standard practice, not going out of their way. 3. Kim is great! But I was not immediately connected with her. The first few times I tried to connect, the life chat kept giving me the message that the customer support was offline. She did refund me, no questions asked because she had no choice! I sent her a video of the shirt that was received and there were obvious issues. 4. You can claim anything you want about your ink systems and that there are no chemicals. I'm glad there aren't, but my customer said the her item smelled like chemicals and I believe her. So rather than apologizing and looking into it, you are telling me to rest assure? How about an apology and maybe admitting that things aren't perfect and maybe some research needs to be done. Prints will last a lifetime is your claim. Great...as long as they are printed properly the first time. Your response was not meant for me, but to cover yourself so you look great and I look like a liar. ..............Now based on communication............ After speaking with Peter, about the issue, he told me about the human error on their end and that the sweatshirt missed a step during processing. I understood that. I told him the situation needed to be rectified, as I have a customer who is waiting to get a new undamaged item. His response was that he already refunded me and that he can either refund me or remake the item based on the payment I had made from the original order, but not both. I hadn't asked for a free item, I simply asked for the situation to be rectified. I was hoping that I would at least get a positive customer service experience in some way to make sure that they get and keep my business. He acted like he was doing me a favor by sending me an invoice via email so that I could re purchase the item. I then received an email from someone on his team that the sweatshirt in the color I wanted was out of stock and he recommended an alternative. I then responded back to ask about quality and cost since the item he recommended was not on the site. He responded back the next morning with this: "Not every product we offer is available on our website, these option is only available for the out-of-stock issues. Also, we are sorry to inform you that 562MR Jerzees sweatshirt is also got out of stock for the same. We recommend you switch to 562MR Jerzees sweatshirt in Khaki color for the same S size." Had he responded in a timely manner and not the next morning, I could have made a decision on the original suggestion. According to Peter he let his team know that there was an issue with my original order, so why wasn't my situation taken care of with more care? Why wasn't the original suggestion put aside so that my order was taken care of properly. There was no real initiative taken. Instead Peter talked his way through the entire thing and excuses were made for his entire team. Why not just find a positive solution after the screw up. Had that happened I would have continued to order from them. At the end of the day I am paying you for a service which I am in turn offering to my customer based on your timeline and expertise. If I can't deliver based on my policies that I have to adapt based on your company then there is no trust on either end. With the lack of real customer service, and the negative experience, I wouldn't order from here again. I hope you treat your next customer better than you did me.

Great customer service, very helpful with everything i needed to know as i learn about Printing on demand.
Also love their pricing and option to use custom labels on every item on their catalog!

I am so mad at Apliiq.
I have at least 5 orders taken early july that has not been sent yet.
When I try to reach their customer service ........ NO ANSWER.
I am now trying to ask for full refund but I'm pretty sure I won't get anything.
Had to move my entire business to an other POD company which is TPOP. I highly recommend them.