Apliiq ‑ Print On Demand

Their customer service team is pretty excellent to be fair (especially Erin). Still, a few quirks needed to be worked out but as far as customer service is concerned - top notch.

Updated review again. I had an order put in 7/10/20 and was estimated delivery by 8/8/20 and still nothing as of 8/19/20. I had orders from AliExpress from China that was delivered in 2 – 3 weeks, this company is in LA and the order is for San Diego. It's ridiculous, and of course, there chat with us now always says “Unfortunately, we are offline right now. We will email you as soon as we are back online!”

Update - it has now been 15 hours, no response to my message in regards to this issue, it is no longer after hours and still no response, still can not upload anything, poor customer service. downgraded my review to 1 star now

Has issues when trying to add a product to the website. Their webpage doesn't always seem to be working, and of course, it happens after hours so nobody can respond till tomorrow. Been trying to add products for over 2 hours. I was able to add one but could not add variants so I just deleted the product. Very frustrating as I have all night to work on my site and now I won't be able too.

March 9, 2021 - I placed an order on 2/18/21. My customer finally received her order on 3/7/21. When she opened it, it smelled like chemicals so she had to wash it right away in order to wear it. She washed it (per the washing instructions), hung it to dry and realized that half of the graphic had faded. After one wash! It should not show up smelling like chemicals and no one should have to feel cautious about washing something. Now as I am trying to connect with someone, conveniently they don't have a phone number on their site, you have to do a google search. When you call them, due to covid there is no one available to speak. I tried the live chat on their site, conveniently, they are currently offline. I contacted someone on their instagram, and they are saying they can't message me back bc my page is set up to not receive messages. Not true. My page is public and I have no restrictive settings. I tried these people since printful is out of stock for the things I need and that was a huge mistake. As a business owner I put my trust in them and they failed me with the first order. I do not recommend them. March 12, 2021 - Here is an update based on their response and after further communication 1. My shopify store is registered in the Brand name, not my legal name. The fact that the person who responded went out of their way to put my full name out there in the response is disrespectful to my privacy. 2. No body went out of their way to help me. They refunded me and upon my approval said they would remake the shirt as long as I paid for it of course. That is standard practice, not going out of their way. 3. Kim is great! But I was not immediately connected with her. The first few times I tried to connect, the life chat kept giving me the message that the customer support was offline. She did refund me, no questions asked because she had no choice! I sent her a video of the shirt that was received and there were obvious issues. 4. You can claim anything you want about your ink systems and that there are no chemicals. I'm glad there aren't, but my customer said the her item smelled like chemicals and I believe her. So rather than apologizing and looking into it, you are telling me to rest assure? How about an apology and maybe admitting that things aren't perfect and maybe some research needs to be done. Prints will last a lifetime is your claim. Great...as long as they are printed properly the first time. Your response was not meant for me, but to cover yourself so you look great and I look like a liar. ..............Now based on communication............ After speaking with Peter, about the issue, he told me about the human error on their end and that the sweatshirt missed a step during processing. I understood that. I told him the situation needed to be rectified, as I have a customer who is waiting to get a new undamaged item. His response was that he already refunded me and that he can either refund me or remake the item based on the payment I had made from the original order, but not both. I hadn't asked for a free item, I simply asked for the situation to be rectified. I was hoping that I would at least get a positive customer service experience in some way to make sure that they get and keep my business. He acted like he was doing me a favor by sending me an invoice via email so that I could re purchase the item. I then received an email from someone on his team that the sweatshirt in the color I wanted was out of stock and he recommended an alternative. I then responded back to ask about quality and cost since the item he recommended was not on the site. He responded back the next morning with this: "Not every product we offer is available on our website, these option is only available for the out-of-stock issues. Also, we are sorry to inform you that 562MR Jerzees sweatshirt is also got out of stock for the same. We recommend you switch to 562MR Jerzees sweatshirt in Khaki color for the same S size." Had he responded in a timely manner and not the next morning, I could have made a decision on the original suggestion. According to Peter he let his team know that there was an issue with my original order, so why wasn't my situation taken care of with more care? Why wasn't the original suggestion put aside so that my order was taken care of properly. There was no real initiative taken. Instead Peter talked his way through the entire thing and excuses were made for his entire team. Why not just find a positive solution after the screw up. Had that happened I would have continued to order from them. At the end of the day I am paying you for a service which I am in turn offering to my customer based on your timeline and expertise. If I can't deliver based on my policies that I have to adapt based on your company then there is no trust on either end. With the lack of real customer service, and the negative experience, I wouldn't order from here again. I hope you treat your next customer better than you did me.

Great customer service, very helpful with everything i needed to know as i learn about Printing on demand.
Also love their pricing and option to use custom labels on every item on their catalog!

I am so mad at Apliiq.
I have at least 5 orders taken early july that has not been sent yet.
When I try to reach their customer service ........ NO ANSWER.
I am now trying to ask for full refund but I'm pretty sure I won't get anything.
Had to move my entire business to an other POD company which is TPOP. I highly recommend them.

Let me start off by saying, this app has THE GREATEST BRANDING OPTIONS, PERIOD! Different options for different designs but on THE SAME GARMENT! No one else does it better than apliiq! I was skeptical of apliiq at first because i’ve only heard bad reviews and comments about them but, hey, you don’t know if you don’t try. So i ordered a t-shirt sample. Kinda pricy, in my opinion, but reasonable for the review artist, and their quality is pretty good. I only ordered a white t-shirt so i can’t say for all design qualities on different apparel but the inside label is the best. WAYYY better than that scratchy gildan label. You can’t feel it at all and it looks like a snack ;). Their prices are great to make a profit and to make your store financially appealing for customers. But if i have to be honest, some of their mock-ups are TERRIBLE. The camo hoodies are pretty flat and not that good looking and certain colors (i.e. gold gildan 18500) doesn’t even look like that beautiful gold color. That’s my only meh of apliiq. Also i wish the designing UI was a little more friendly like a snap to center button or something in case you forget to write a note about the design or if you just want to rely on what it shows on the mock-up. Either way, that’s it for me. 4 stars because -1 star for the bad mock-ups ¯\_(ツ)_/¯

Too long, won't read version of review: Amazing customer service, great products (quality superior to other POD services), shipping/production is so far questionable, and a very bad product editor.

Their quality beats the other POD clothing options, period. The clothing Apliiq sends is simply better than others. The selection is robust and, in general, in great condition. Embroidery is clean and professional, and the prints look great. That being said, there's a couple caveats that let my rating fall to 4-Stars:

- The clothing can take a bit longer than advertised to ship. I haven't opened shop yet, but the 2 sample orders I've purchased with a total of about 15 items were both delayed without an attempt to contact me. Both times the sample orders hadn't even entered production after a couple of weeks. I realize this isn't inherently indicative of the regular customer experience, and that they have more than my order to worry about, but I can't ignore it.

- The MUCH bigger problem is the product editor. It is remarkably far behind the other 4 POD services I've product tested with. You can't type what dimensions you want your art to be, you can't zoom the product being designed for a more precise placement, and possibly the worst part is that (due in part to the lack of sizing function beyond drag/drop) if you drag-size your artwork to the min/max the space will allow, it will subsequently change the resizing values. It's like this:
* I'm setting some art I want to be 10.5 inches. If I drag all the way to either small or large, the next time I try to set it to 10.5in, the max will be 10.4, or 10.3, or some number like that. The problem is also progressive; It gets worst the more times you hit the limits. The last item I was working on lost .3in of available size, so now the variants of the product each have slightly different size artwork on the same product. It would be such a simple solution to be able to input your desired size (which is the industry norm) and the drag-sizing just feels archaic and inefficient. (You can specify what you want the true size to be with the artists, but this just seems like it's adding a step for fun).

Sorry for the paragraphs, but hopefully I communicated my stance well enough.

I'm on the verge of launching my shop with many things on my mind in order to prepare, trying to assemble things to make sure they're ready and this includes the quality of the products of course... and Kim has been a genuine help from the very beginning. She personally sought/is seeking to assure my orders are made to my original vision before they ship, and is fun and kind to talk to.

I've also had many questions for months and she has honestly set my mind at ease with some of the more logistical things. There's more, but suffice it to say that I'm thankful to have chosen Apliiq and pretty stoked for more to come.

If you see products on their site that you like and you are thinking of starting a little biz or something, it's really easy to work with them and even quite exciting when you begin to see it all together.

P.s.
I would not write a review if I didn't believe in it, I just felt that Kim had earned it. I think that should say something about the service.

stay cool

I ordered 4 items from Apliiq. My date of arrival was Nov 22nd and it's now Dec 1st. Also not everyone does well with constant virtual customer service. answering your business phone to show transparency would be great. I also never even recieved any tracking information in my email! this is my first time using this company for business and it may be the last. There are too many manufacturers that work at getting packages to customers in a better manner! I'm actually less than 20 miles from the headquarters and I work in Orange County so I would have much rather "will called" my order if they offered that service!

Worked with Apliiq for 1+ month, and still, NO PRODUCTS have been shipped. My customers are furious.