리뷰 (28)

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2023년 3월 16일

J'utilise Crisp avec Juliette depuis plus d'un an. Tu peux y aller les yeux fermés, le top selon moi. J'avais une autre solution dans ma start-up précédente & tout est plus simple & efficace ici. (en bonus, l'équipe est réactive et nous a accompagné pour rendre le support + performant)

Juliette
프랑스
앱 사용 기간 6개월
답글 Crisp개 2023년 3월 16일

Hey there,

Happy to make it easy for online merchants in France to improve the way they are doing customer service 🙏🏼

We strive to make customer service human so your feedback means a lot to us, thank you 🥹

Regards,

2023년 6월 23일

Crisp est la meilleure plateforme de messagerie multicanal. La gestion du service client est simplifiée et les fonctionnalités sont avancées.

Nous avons pu tester de nombreuses solutions similaires (Zendesk, Helpscout, Livechat, Gorgias, etc...) et Crisp reste la plus fiable et la plus simple à configurer. Le tarif est juste et l'équipe du support est très disponible. De plus, ils sont au top pour l'évolution technologique (fonctionnalités basées sur l'IA).

Nous recommandons les yeux fermés !

BYSIX
벨기에
앱 사용 기간 6개월
답글 Crisp개 2023년 7월 20일

Thank you so much for this great review 🫶

2023년 3월 15일

Super application et super team ! Crisp nous a permis de structurer et d'automatiser notre SAV an gardant la même qualité d'accompagnement et sans perdre la proximité avec nos clients !

DIJO
프랑스
앱 사용 기간 5개월
답글 Crisp개 2023년 3월 16일

Hey there,

Thank you very much for your kind review, we strive to make customer service human so being close to our customers means a lot to us 🙏🏼

2023년 7월 19일

Après plusieurs années sur Zendesk, nous sommes ravis d’avoir tenté l’expérience CRISP. C’est un outil à la fois simple et super puissant pour gérer sa relation client (chat, mail, réseaux sociaux etc).

Facile à connecter et à paramétrer, facile à utiliser au quotidien pour toutes les équipes. Mais vraiment puissant avec la possibilité de créer des chatbots et de nombreux scenarios...

Gros plus, la team Crisp est super sympa, toujours disponible et ultra réactive

Plantes Pour Tous
프랑스
앱 사용 기간 5개월
답글 Crisp개 2023년 7월 24일

So glad to see that you're happy after switching from Zendesk. We really hope it's just the beginning of a fruitful collaboration between Crisp and Plantes Pour Tous 🤗.

Super happy to see you're leveraging the power of our chatbots to empower your Shopify store.

2023년 9월 12일

Je suis passé de Crisp à Zendesk principalement pour le fait de pouvoir avoir jusqu'à 20 agents pour le même tarif.
Là où Zendesk est une usine à gaz, Crisp est assez simple d'utilisation une fois son fonctionnement assimilé, légèrement différent (ne fonctionne pas avec des tickets mais avec des conversations).
Les outils d'automatisations permettent d'aller assez loin dans ce qu'il est possible de faire.
En bref, très pratique pour gérer le SAV, je pense rester longtemps :).

Basile
프랑스
앱 사용 기간 2개월
답글 Crisp개 2023년 9월 13일

This is an awesome review, the team is super happy you've made the switch from Zendesk to Crisp and are enjoying your experience with us.

Thank you very much 🙏🏼

2023년 1월 17일

I have only had this app for 30 min and can already tell it is going to be my go-to chat application for my website. Everything I have been looking for is here.. Thank you!!

AVRG
미국
앱 사용 기간 대략 2개월
답글 Crisp개 2023년 3월 16일

Hey there!

Happy to see you feel the simple and clean user experience we're trying to create in the CX platform industry.

If you have any feedback or improvements to share with the team, feel free to contacts us 🙏🏼

2023년 7월 18일

Une plateforme très complète et facile d'installation et d'utilisation. Si besoin, l'équipe est très réactive et disponible pour répondre à nos questions. On recommande sans hésiter.

réglo
프랑스
앱 사용 기간 대략 2개월
답글 Crisp개 2023년 7월 20일

Thank you so much for the review, we're thrilled to see you're happy with the quality of our customer support 🙏🏼

2023년 3월 15일에 편집됨

Works like a charm.
Easy to install and set up (barely 2 minutes), I'm still discovering all the capabilities but damn it goes well!
You can customize the chatbox in few tweaks to match it with your store theme.
The best feature to me is that I can apply tags to my customers to offer them the most dedicated and customised selling experience, matching their needs and anticipating their behaviour.
I will ensure to connect all my social accounts and create a help center to get a seamless messaging experience.

Definitely a go-to app if you want to step up the CX of your store

Marave Clothing
프랑스
앱 사용 기간 13일
답글 Crisp개 2023년 3월 16일

Hey there,

Thank you very much for your nice words, we're glad to see you're happy with the product we are building.

Also, we'd love to get your feedback after you use our product intensively. Feel free to get in touch with our support team at any time 🙏🏼

2023년 1월 12일

De loin la meilleure application de Live Chat. Nous étions sur Tidio auparavant et avons changé pour Crisp !

L'application est très ergonomique et l'automatisation du Chat est très facile à faire.
L'équipe support est réactive.

Je recommande Crisp pour tous ceux qui souhaitent avoir une réelle application de Live Chat !

Ô Maté
프랑스
앱 사용 기간 8일
답글 Crisp개 2023년 1월 12일

Thank you very much Ô-Maté, we're super happy to see that you switched from Tidio and happy with it.

Feel free to get back to us at any time if you have a question ☺️

Antoine from Crisp

2023년 2월 22일

Great app! Fast customer service. Might need some fine tuning in making it more easier to understand the overview of the interface / user-journey. Otherwise great app. Would recommend

vapegeek
덴마크
앱 사용 기간 대략 3시간
답글 Crisp개 2023년 2월 22일

Hey,

Antoine, CMO at Crisp here. Super happy you reverted back your review, I'm still happy to offer a free onboarding call to get you ready to create a best-in-class customer experience for your company.

Ping me at support(@)crisp.chat

Regards,