Crisp ‑ Live Chat & AI Chatbot , 21 則評價
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J'utilise Crisp avec Juliette depuis plus d'un an. Tu peux y aller les yeux fermés, le top selon moi. J'avais une autre solution dans ma start-up précédente & tout est plus simple & efficace ici. (en bonus, l'équipe est réactive et nous a accompagné pour rendre le support + performant)
Hey there,
Happy to make it easy for online merchants in France to improve the way they are doing customer service 🙏🏼
We strive to make customer service human so your feedback means a lot to us, thank you 🥹
Regards,
Après plusieurs années sur Zendesk, nous sommes ravis d’avoir tenté l’expérience CRISP. C’est un outil à la fois simple et super puissant pour gérer sa relation client (chat, mail, réseaux sociaux etc).
Facile à connecter et à paramétrer, facile à utiliser au quotidien pour toutes les équipes. Mais vraiment puissant avec la possibilité de créer des chatbots et de nombreux scenarios...
Gros plus, la team Crisp est super sympa, toujours disponible et ultra réactive
So glad to see that you're happy after switching from Zendesk. We really hope it's just the beginning of a fruitful collaboration between Crisp and Plantes Pour Tous 🤗.
Super happy to see you're leveraging the power of our chatbots to empower your Shopify store.
Super application et super team ! Crisp nous a permis de structurer et d'automatiser notre SAV an gardant la même qualité d'accompagnement et sans perdre la proximité avec nos clients !
Hey there,
Thank you very much for your kind review, we strive to make customer service human so being close to our customers means a lot to us 🙏🏼
Une plateforme très complète et facile d'installation et d'utilisation. Si besoin, l'équipe est très réactive et disponible pour répondre à nos questions. On recommande sans hésiter.
Thank you so much for the review, we're thrilled to see you're happy with the quality of our customer support 🙏🏼
I have only had this app for 30 min and can already tell it is going to be my go-to chat application for my website. Everything I have been looking for is here.. Thank you!!
Hey there!
Happy to see you feel the simple and clean user experience we're trying to create in the CX platform industry.
If you have any feedback or improvements to share with the team, feel free to contacts us 🙏🏼
Works like a charm.
Easy to install and set up (barely 2 minutes), I'm still discovering all the capabilities but damn it goes well!
You can customize the chatbox in few tweaks to match it with your store theme.
The best feature to me is that I can apply tags to my customers to offer them the most dedicated and customised selling experience, matching their needs and anticipating their behaviour.
I will ensure to connect all my social accounts and create a help center to get a seamless messaging experience.
Definitely a go-to app if you want to step up the CX of your store
Hey there,
Thank you very much for your nice words, we're glad to see you're happy with the product we are building.
Also, we'd love to get your feedback after you use our product intensively. Feel free to get in touch with our support team at any time 🙏🏼
De loin la meilleure application de Live Chat. Nous étions sur Tidio auparavant et avons changé pour Crisp !
L'application est très ergonomique et l'automatisation du Chat est très facile à faire.
L'équipe support est réactive.
Je recommande Crisp pour tous ceux qui souhaitent avoir une réelle application de Live Chat !
Thank you very much Ô-Maté, we're super happy to see that you switched from Tidio and happy with it.
Feel free to get back to us at any time if you have a question ☺️
Antoine from Crisp
I had a terrible experience with this company. They suddenly blocked my account, leaving me unable to access my information. Then, they demanded all kinds of documents and business registration files from me, and even asked for an English version. After wasting a whole day providing everything they asked for, they informed me that my account couldn't be restored. This was an enormous waste of my time and effort. I do not recommend this company.
Throughout the verification process, you never mentioned the issue of the 18+ wall, but instead repeatedly demanded that we provide our company's business registration information and other documents. This caused significant inconvenience to our employees who had to apply for various certificates from our company, only to be ultimately rejected. Moreover, due to the sudden account suspension, we were unable to respond to our customers who were in the middle of receiving services.
We are sorry about this bad experience. However, your company is selling sex toys, and as a business, we have a legal responsibility and must respect local legislation.
It appears your company doesn't fit with our local regulations because there is no 18+ wall.
It's mandatory for European people. Feel free to update your website so we can review your application.
Until then, have fun!
Great app! Fast customer service. Might need some fine tuning in making it more easier to understand the overview of the interface / user-journey. Otherwise great app. Would recommend
Hey,
Antoine, CMO at Crisp here. Super happy you reverted back your review, I'm still happy to offer a free onboarding call to get you ready to create a best-in-class customer experience for your company.
Ping me at support(@)crisp.chat
Regards,
too high of a cost for a monthly fee, the free version is too limited, interface looked clean and fast but still not sure its worth it
Hey, by getting a paid plan (which starts at 25$/mo), you also get the ability to connect emails, Messenger and benefit from triggers. You can also add 4 people to your inbox to create a collaborative inbox and get rid of your traditional outlook (automated chat messages: https://help.crisp.chat/en/article/how-to-use-triggers-pq0znd/).
In fact, Crisp is much more than a basic live chat for Shopify :)
Would love to show you around and see how we can build a better partnership. Willing to get started? Ask for Antoine on Crisp support.
Regards,
Antoine, CMO at Crisp