Searchspring

The whole implementation team and account support after launch have been exceptional. I love using the product and am very happy with the support we receive on an on-going basis with whatever questions that come up.

Searchspring emerged as our top choice after evaluating numerous search providers, offering unmatched search refinement capabilities and the best customer support which we soon came to experience ourselves.

It enhances site navigation and product discovery, significantly improving the shopping experience for our customer. The support team's readiness to assist with any issue sets Searchspring apart, ensuring a smooth implementation and ongoing optimisation.

Beyond its core search functionalities, Searchspring offers a suite of tools designed to empower and help curate and personalise the shopping journey.

From creating targeted search campaigns to implementing smart product recommendations, these features work together to not only meet but anticipate customer needs. The platform’s analytics also provide invaluable insights, enabling businesses to make data-driven decisions that further refine the user experience.

For e-commerce sites aiming to boost search functionality and customer satisfaction, Searchspring is a comprehensive, highly recommended solution.

Searchspring is a powerful application designed to revolutionize search and merchandising functionalities, offering unparalleled robustness and efficiency. With its advanced features and intuitive interface, it truly helped enhance our user and search experience. Our account manager is very responsive as well and they helped make it with our customized headless website.

Searchspring is by far the best solution we have found for offering truly helpful search in our Shopify store. They offer features you would expect like auto complete and auto-correct as well as displaying relevant or related terms for any given search. But they also offer a full suite of merchandising features and full control over your search results. They give you great analytics that allows you to tailor your results to make sure your customers are finding exactly what they are looking for. By far the most useful features for us though is the ability to also search your blog and articles pages and display the relevant ones rather than just displaying products. Would recommend.

After an initial good start with Searchspring, I cannot recommend them at all. I recently waited over 6 weeks for a response to a helpdesk ticket that was never resolved and then was told that going forward, it shouldn't take more than 3 weeks to get a first response for help.

For 2K a month, I would expect to be able to to send 2-3 tickets to a helpdesk a year and get a timely response.

I was told that Q3 and Q4 are their busiest months, and so there is a delay in responding to customers. That ends up be 6 months of year, where we can't get any support.

As they lock you into a 12 month automatically recurring contact, you are stuck with them and they have no incentive to improve the service.

I would avoid Searchspring.

Searchspring has been an amazing app for our store!! It's really optimized our user experience on our website. Searchspring powers our website search, merchandising, filtering and cross-sell.
They made onboarding super quick and easy. They also help us strategize and revise now that we are live. Their technical support is also always willing to lend a hand and continuously work even outside of the onboarding period.

Searchspring is genuinely an e-commerce game-changer! Making search and merch optimisations is incredibly efficient, and the level of personalisation is great. The powerful product recommendation engine has also contributed direct uplift to the business. The support team & CSMs are amazing to work with. Couldn't be happier!

Dealing with the Searchspring team has been amazing from the initial technical setups, the on-boarding and training and the technical support afterwards.

So far we have been getting amazing results and it has been great to finally be able to take control over our search results.

We researched other search plugins and none compare to Searchspring. Don't underestimate the importance of this feature. Searchspring gives you control over mispells, synonyms, left-nav results indexing, sorting, relevancy, search campaigns, search redirects, prioritizing your results, etc. Plus, their support team is outstanding.

Searchspring was a game changer for our website. We use Searchspring to power both search and collection pages. The team has been wonderful to work with both in implementation and as an ongoing partner. Their implementation team matched our site design so you can't tell what is the Searchspring app and what is our site. Searchspring gives us so much more control over search results, allows us to easily merchandising pages, and provides a way to include banners on collection pages. Highly recommend!