Recensioni (22)

Valutazione complessiva
4,7
Numero di recensioni per livello
  • Il 91% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 5% delle recensioni ha 1 stelle
Data modifica: 18 settembre 2024

After an initial good start with Searchspring, I cannot recommend them at all. I recently waited over 6 weeks for a response to a helpdesk ticket that was never resolved and then was told that going forward, it shouldn't take more than 3 weeks to get a first response for help.

For 2K a month, I would expect to be able to to send 2-3 tickets to a helpdesk a year and get a timely response.

I was told that Q3 and Q4 are their busiest months, and so there is a delay in responding to customers. That ends up be 6 months of year, where we can't get any support.

As they lock you into a 12 month automatically recurring contact, you are stuck with them and they have no incentive to improve the service.

I would avoid Searchspring.

Knifewear - Handcrafted Japanese Kitchen Knives
Canada
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