レビュー (194)

総合評価
4.9
評価レベルごとの件数
  • 評価の97%は5つ星です
  • 評価の2%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2024年6月13日

Had a major issue, This cost us a lot of time and money. I set up an appointment and the person knew nothing, Someone else was supposed to get back to us and never did.
If you want this for event purposes, I do not recommend it. It is very hard to navigate.

TheMagickalEarth
アメリカ合衆国
アプリの使用期間:14日
Logbaseが返信しました 2024年6月15日

Dear Sir/Madam,

Thank you for taking the time to share your feedback with us.

We understand that you are experiencing significant issues with our application, specifically with orders not being recorded correctly. While we can see the booking due date, time, Timestamp ID, and Booking ID in Shopify's orders, these orders are not appearing in the Bookeasy app dashboard. To address this issue, our technical team has requested the missing order number and details recorded in Shopify but not shown in the Bookeasy app dashboard. Additionally, if possible, please provide us with a screen recording of the booking process for the specific order in question. This will help us identify the root cause and make the necessary changes to the Bookeasy app scripts to prevent and resolve the issue you are facing.

We apologize for the inconvenience caused and for the previous lack of effective assistance. We also regret any miscommunication or delay in our response. We had also sent an email on June 12 requesting these details. Kindly check your email for this communication.

We value your feedback and are committed to resolving this issue promptly. Please give us another opportunity to assist you and provide the best possible support from our Appointment Booking-Bookeasy app team.

You can schedule a convenient time for further assistance through the following link:

https://calendly.com/logbase/shopify-setup

Thank you once again.

Warm regards,
Rahul
Customer Success Manager

2024年3月31日

Great app, allowed me to setup functionality for multi-day bookings for a football camp (so hard to find something that worked)

The customer service team are also INCREDIBLE, have been able to solve every request I asked (Janani - thank you)

CGA Coaching
イギリス
アプリの使用期間:28日
Logbaseが返信しました 2024年4月2日

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

2024年3月4日

Absolutely great app! offers something you can't get directly from shopify while being comletely free. And im absolutely blown away by the support they provided. I was stuck with something and did'nt have any other option than reaching out for help, and they came in so clutch! helped me right away, done some custom coding and made it work.

eWorkshop
南アフリカ
アプリの使用期間:約1ヶ月
Logbaseが返信しました 2024年3月5日

Thank you for the wonderful review! It means a lot to our team.

2024年4月18日

So far so good! I was looking for a simple app to add appointment booking to my website so I can have multiple people sign up for a single time for trainings and Q&A sessions. This works great for where I'm at right now.

Had a couple layout issues and a technical issue with my site, but Bookeasy support was great and helped me out quickly.

Expert Builder Q&A
アメリカ合衆国
アプリの使用期間:6日
Logbaseが返信しました 2024年4月19日

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

2024年3月20日

Excellent application and excellent service. Sudhan was too kind and engaged with my doubts. Not only did he explain to me how to use the application but he also helped me solve a bug I had with my website. Super recommended. I appreciate the time and the explanation.

Verona Atelier
アメリカ合衆国
アプリの使用期間:約2ヶ月
Logbaseが返信しました 2024年3月21日

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

2024年3月29日

Siva and the team was extremely helpful. The app sometimes take a little bit of set up to implement due to all the different themes out there, but with one zoom call, they walked me through everything, and its now working great. The team is very friendly and a joy to work with. 100% recommend.

CULTUREShrooms
アメリカ合衆国
アプリの使用期間:8日
Logbaseが返信しました 2024年4月5日

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

編集日:2024年3月25日

Febin was the most patient, clear and straightforward guy I literally ever worked with in any type of customer service setting. Absolute gem!

EDIT: I needed some more assistance and Rahul helped me this time. Friendly, knowledgeable, smart.

This company seems great. I will always see if they have a product before I try anything elsewhere!

NordBarber
ドイツ
アプリの使用期間:27日
Logbaseが返信しました 2024年3月6日

Thank you for taking the time to leave us a wonderful review!

2024年3月12日

I love this app! I had a rough time editing certain hours and at 10:55pm Febin helped me and helped me quickly! USE THIS APP for all your booking needs.

Jefri Spencer
アメリカ合衆国
アプリの使用期間:2ヶ月
Logbaseが返信しました 2024年3月17日

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

2024年4月8日

Febin was very help. He explained perfectly. He went slowly at my own pace. Offered a lot of further help after the call. Sign posted me to the help links

Good For The Soul Holistics
イギリス
アプリの使用期間:約1ヶ月
Logbaseが返信しました 2024年4月9日

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

2024年4月23日

AMAZING HELP IT COULDNT HAVE BEEN BETTER HELP
THANK YOU

Bright Scooters
アメリカ合衆国
アプリの使用期間:約2ヶ月
Logbaseが返信しました 2024年4月24日

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.