Appointment Booking — Bookeasy

Dear Sir/Madam,

Thank you for taking the time to share your feedback with us.

We understand that you are experiencing significant issues with our application, specifically with orders not being recorded correctly. While we can see the booking due date, time, Timestamp ID, and Booking ID in Shopify's orders, these orders are not appearing in the Bookeasy app dashboard. To address this issue, our technical team has requested the missing order number and details recorded in Shopify but not shown in the Bookeasy app dashboard. Additionally, if possible, please provide us with a screen recording of the booking process for the specific order in question. This will help us identify the root cause and make the necessary changes to the Bookeasy app scripts to prevent and resolve the issue you are facing.

We apologize for the inconvenience caused and for the previous lack of effective assistance. We also regret any miscommunication or delay in our response. We had also sent an email on June 12 requesting these details. Kindly check your email for this communication.

We value your feedback and are committed to resolving this issue promptly. Please give us another opportunity to assist you and provide the best possible support from our Appointment Booking-Bookeasy app team.

You can schedule a convenient time for further assistance through the following link:

https://calendly.com/logbase/shopify-setup

Thank you once again.

Warm regards,
Rahul
Customer Success Manager

Dear Sir/Madam,

I am Saravanakumar, the CEO of Logbase. I want to extend my sincerest apologies for any inconvenience you may have experienced. At Logbase, we are deeply committed to providing exemplary service and ensuring the utmost security for our users. Our track record speaks for itself, with over 25,000 satisfied customers on Shopify and an impressive 2,000+ 5-star reviews.

I want to assure you that Shopify maintains rigorous approval processes for apps to guarantee their quality and reliability.

I would be honored if you would consider giving us another opportunity to serve you. Our records indicate that our app successfully processed 26 and 56 orders on your store respectively. As a fellow e-commerce store owner, I understand the importance of smooth operations and empathize with any concerns you may have faced. I genuinely value the chance to address your booking requirements once again.

For your convenience, I have sent an email outlining the details for scheduling a Zoom call. Please consider this as an open invitation to discuss any issues or concerns you may have. Your feedback is invaluable to us, and we are committed to making your experience with Logbase a positive one.

Thank you for considering our offer, and I look forward to the possibility of working closely with you in the future.

Warm regards,
Saravanakumar
CEO, Logbase

Hyvä herra / rouva,

Kiitos, että käytit aikaasi palautteen jakamiseen kanssamme.

Olemme huomanneet, että olet maininnut, että sinulla on ongelmia varaukseesi liittyvän palvelun/tuotteen vahvistamisessa ja BookEasy-sovelluksen käyttämisessä. Pahoittelemme tästä mahdollisesti aiheutunutta haittaa.

Voisitko antaa meille lisätietoja, jotta voisit ymmärtää kohtaamasi ongelman paremmin ja ratkaista sen tehokkaasti? Näkemyksesi ovat arvokkaita auttaessasi meitä tunnistamaan perimmäisen syyn ja toteuttamaan tarvittavat parannukset. Vaihtoehtoisesti, jos annat meille luvan, tarjoamme mielellämme apuamme sovelluksen määrittämisessä ja räätälöimisessä vastaamaan erityisvaatimuksiasi.

Arvostamme todella palautettasi ja arvostamme mahdollisuutta auttaa sinua edelleen. Ota rohkeasti yhteyttä meihin milloin sinulle sopii, niin autamme mielellämme kaikin mahdollisin tavoin.

Kiitos vielä kerran.

Lämpimät terveiset,
Rahul
Asiakasmenestyspäällikkö