Easy Appointment Booking , 288 recensies

Never used the app. I have attempted to uninstall for months and continuously received "Sorry, something went wrong and we were not able to surface data needed to delete this app. Please try again soon!" . Charge $15 Monthly for an app I'm not using and can't cancel. Still waiting on a reply from customer service.

We are in the process of removing Easy Appointment Booking and exploring other apps after making it a key component of our Shopify business this past year because it has been far too glitchy. While we like that the support team is quick to respond and takes the time to try to correct problems, the ongoing issues have had a negative impact on our business. The issues we've had the past two months have proven to be the final straw.

First, for several weeks, the automatic confirmation messages sent to clients were not formatting properly, so clients got unprofessional-looking responses with code tags, lack of line breaks and other problems that made the messages garbled and hard to read. It took a few weeks for the problem to be corrected.

Secondly, the app had a problem syncing up product variants and custom dates. This has been an ongoing issue, but last week there was a bizarre and inexplicable malfunction that ended up costing us a lot of money after we ran ads and people clicking the links going to our product page could not book times on one of the variants, even though it was tested before the rollout. It seems like the app does not, and never has, been able to handle more than one product variant consistently - ie, two different price points for one scheduled event - particularly if you are using the custom date override function rather than using recurring weekly scheduling. It either nullifies the custom date, or completely opens up the calendar to multiple random dates and times. This was an issue we had to correct ourselves several times last year. Sometimes we had to go back again and again to reset the date using the override function because it would seemingly close the timeslots at random, or simply not save the date correctly. Usually, setting up any event date meant testing over and over again until it "clicked."

Last week, a new manifestation of this issue came up, maybe because of recent updates? A customer wrote in saying they couldn't book a time, and when I checked the back end Easy had somehow duplicated my product, so instead of having two variants in one product, it was suddenly split into two product files with identical names. On the customer end, when I tested it to see if I could book, the calendar had no timeslots available. At the top of the customer booking message, I noticed a drop down menu which I'd never seen before that had two choices, both with the exact same name, the name of the product rather than the variants. If you missed this drop down menu or were confused by it, you wouldn't be able to book as it defaulted to the first option with no timeslots, and you could only book if you chose the second option, which did not have our custom date, but instead open ended booking. When I went to correct the problem, I went into the back end and looked at the original product and there was a duplicate that appeared out of nowhere (we didn't set it up, I assume this is Easy's new automated way of dealing with product variants), under which the product variants were listed in the body of both, but neither product retained the custom booking for the specific date we originally set up. In frustration because I could not get the custom date override to work or have the drop down menu disappear, I turned off Easy for the event, and I had to watch my Shopify orders and manually respond to every client making a booking. At this point, ads had been running for three days and the attendance of the event ended up being 1/3 of what was expected. Does this all sound confusing? It was for myself and my tech pro, it completely melted our brains, and it took two hours of trying to correct it before turning it off in frustration.

Overall, it doesn't seem like Easy is a good option for folks who have (a) more than one product, variant or price point and (b) wants to book single rather than recurring event dates. It seems like it only wants to work well if you have one product, one price, using the recurring calendar; otherwise, it easily gets messy.

como vas a integrar una aplicación para hacer citas como si fuera un producto? se ve muy mal, deberian diseñarla de otra manera.