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Highly impressed with the performance! The navigation is incredibly intuitive, making it a breeze to get things done quickly. It’s rare to find an app that balances powerful features with such a clutter-free design. Truly a top-tier tool that does exactly what it promises.
The interface is clean and easy to understand. Didn’t take long to figure things out, and importing products is quick. Good choice if you want something simple but effective.
Works great, lots of products and suppliers
Lot of technical issues . No. Thanks
We have found a reliable partner in the dropshipping industry, providing high-quality goods and exceptional support. Our experience with the application over the past eight months has been positive, and we recommend it to others. We encourage the continuation of this excellent service.
AppScenicを契約しましたが、説明されていた機能や提供内容と、実際のサービスに重大な相違がありました。また、不誠実な料金表示もありました。私はこれらの問題に気づき、契約からわずか24時間以内に全額返金を求めました。しかし、サポートは問題が全く解決しないまま、一方的にチケットをクローズしました。「緊急:全額返金要求」にもかかわらず、返金は実行されていません。迅速かつ正当な要求を無視した対応は、非常に不誠実です。サービスを使えないまま料金だけを請求されています。これから導入を検討される方は、契約内容とサポート体制を慎重に確認してください。
So far I'm not impressed. After taking a the subscription and spending 5 days sorting out categorising items after importing 5000 items, I quickly receive my 1st order only to find it refunded due to being out of stock WTF! I have to let my customer down, which AppScenic won't give a crap about but not only that they credit your account and so you don't actually receive your money back.
It turned out that my order was cancelled due to seller in the United Kingdom (GB-2022-1365) only selling to 'exclusive' resellers who don't like competition and so are contacting the seller requesting to cancel any orders that they receive!!! If you're in the UK I would avoid wasting your time importing products from this seller, which you can still do by the way, as your order will be cancelled and you'll have an upset customer of your own to deal with. Shame because all the decent stuff in the UK is with this seller. If they won't sell to resellers, then they SHOULD NOT BE ON THE PLATFORM and resellers shouldn't be allowed to import thousands of products at a time followed by days spent adjusting each item to fit their own website.
Other orders have gone through fine. I DOWNGRADED this from 4* to 1* because this seller should not be on AppScenic.
Update: It goes from bad to worse. Paid subscription and after a year or so my subscription is cancelled with some nonsense that my bank wouldn't honour the subscription. The account is very healthy so I knew this was nonsense. I had resubscribe but afterwards noticed that I was now paying 10% transaction fees when these were removed a year ago. I questioned the fee and was told that trial accounts are still charged this fee. I had to resubscribe because AppScenic cancelled my subscription under bogus claims!!! More scam behaviour by this company. Beware if joining, some very strange things occur on this platform.
Hello,
We sincerely apologize for the inconvenience caused by the cancellation of your order. We understand how frustrating it must be, especially after investing time in preparing your store.
Rest assured, we take situations like this seriously and are committed to providing the best possible experience for our users.
Upon receiving your feedback, we took immediate action to address the issue. As discussed during our live chat yesterday, the supplier changed their availability policy for certain products, resulting in the cancellation of your order. We apologize for any confusion this may have caused.
Regarding the refund process, please be assured that the funds are automatically refunded to your wallet with us. You can withdraw the funds at any time by sending a request to billing@appscenic.com.
We appreciate your understanding and patience as we work to resolve this matter promptly. If you have any further questions or concerns, please don't hesitate to reach out to our dedicated support team.
Thank you for your continued support.
Best regards,
Customer Support Team
AppScenic
While starting with AppScenic was rocky due to the limited experience with anything like this we have come to like the company the system and the rep we have help us consistently. we would recommend this distribution system.
Brilliant app,easy to set up and navigate ans select how you want to search products. The support are really helpful and are always wiling to help. I highly recommend this app.
Follow up. Their updates with the AI inputs, have helped soo much. Always ready and able to answer questions. I can't explain how happy I am to have you working alongside me. Thank you.
Thank you for your kind words! We're thrilled to hear that you find our app brilliant and easy to use.
Our support team is dedicated to providing excellent assistance, so we're glad they were able to help you.
We appreciate your recommendation and if you have any further questions or need assistance, feel free to reach out.
Best regards,
AppScenic Team
They have to do a better job of vendor management. Over the course of two weeks, over 40 orders were not fulfilled, which caused me to cancel a lot of orders and impacted my relationship with a major retailer. They could not get the supplier to fulfill the orders in a timely manner and did not reimburse my monthly fee in good faith. I had to scramble to fulfill orders from other reliable vendors. When orders are cancelled they do not provide reason, just leaving you in the wind. Watch them closely. They DO NOT provide a turnkey solution; it is not passive; you have to work with them.
Hello,
Thank you for sharing your feedback. We’re genuinely sorry to hear about the difficulties you experienced with unfulfilled orders. The supplier you mentioned did face an unexpected disruption due to a severe storm that caused their warehouse to close for several weeks. This situation was a force majeure event, completely beyond anyone’s control. As soon as we became aware of the issue, we promptly unpublished all products from that supplier and informed our users about the disruption.
We sincerely apologize for any inconvenience this caused and understand how frustrating it must have been. As a software company, our role is to automate product and order syncing between suppliers and retailers, but we do not manage the inventory or warehouses ourselves.
If there is anything else we can assist you with moving forward or if you have additional concerns, please don't hesitate to reach out to our support team at support@appscenic.com. We value your partnership and hope to have the opportunity to work with you again under more favorable circumstances.
Best regards,
AppScenic Support Team