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This is John, a dropshipper from Sydney, Australia. I would like to share my honest review of Appscenic, based on my experience as a seller on eBay.
First, the customer support at Appscenic is friendly but lacks professionalism. Even for simple inquiries, a ticket needs to be submitted, and sometimes it takes 1-3 days to get a response. There were instances where it took 2-3 days, especially if the issue arose during the weekend. This was very inconvenient, especially in urgent situations that require immediate assistance.
Another significant issue I encountered is that some of Appscenic’s suppliers do not allow returns. I was unaware of this, and none of my peers knew about it either. You need to carefully check the return policies for each supplier.
From my perspective as a dropshipper, it’s crucial to get quick and professional support in urgent situations. However, Appscenic's customer support seems to lack the necessary expertise. Simple questions require a ticket to be issued, and responses can take up to 24 hours or even 3 days, depending on the situation. This leads to a lot of frustration, and ultimately, it can affect profitability.
By comparison, other platforms like CJdropshipping offer responses in 2–5 minutes with detailed guidance and chat support, which is a stark contrast to the delays I experienced with Appscenic.
Regarding the biggest issue I encountered: I recently listed Christmas decorations from Vida XL (a supplier on Appscenic) on eBay. After my buyer received the product, they noticed a significant difference between the photos on Appscenic and the actual item. They filed a return claim on eBay, which was accepted. I requested pictures from the buyer, and the situation seemed valid, especially since these were decorations, and the quality difference was apparent.
I decided to offer a free return to the buyer and contacted Appscenic to initiate the return process. As always, Appscenic required me to submit a ticket. After 2-3 days, I received an email from Vida XL, stating that they no longer accept returns in the U.S. I was shocked. In today’s world, it’s hard to believe that some suppliers don’t allow returns.
Despite this, I honored my promise to the buyer and offered a free return. The buyer was surprised by Vida XL’s refusal to accept returns and thanked me for handling the return on my own.
However, here’s where it gets even more confusing: I later found that on Syncee, Vida XL allows returns within 14 days. I had just received an email from Appscenic stating that Vida XL US does not accept returns, so this left me feeling very confused.
Why does Vida XL have different return policies depending on the platform? This is a major concern. If we can’t even rely on consistent return policies, which platform should we trust?
I’m sharing this review along with the emails I received from Appscenic about Vida XL’s no-return policy, as well as the information from Syncee about the 14-day return policy.
This is my honest feedback.
* sorry. I can't attach the images here.
Hello John,
Thank you for taking the time to share your detailed feedback. We genuinely appreciate your honesty and the opportunity to address the concerns you’ve raised.
First, we sincerely apologize for any inconvenience you experienced with both our support and the return policy of VidaXL US. Your feedback helps us improve, and we want to clarify the situation to ensure there’s no misunderstanding.
Regarding VidaXL US Return Policy, on December 1, 2023, VidaXL US implemented a policy change where they no longer accept returns for any reason. This is their decision and applies to all dropshipping platforms, not just AppScenic. You can find more information about their return policy directly on their Help Center platform here: https://www.dropshippingxl.com/standard-return.html.
We also make this information accessible within our product catalog. For any VidaXL product, you can click on the Return Policy tab to see this policy clearly outlined. We understand that this can be a challenging adjustment, but we believe that transparency is key to helping our retailers make informed decisions about the products they choose to sell.
In other countries like the UK or EU, they still accept returns, so ensure you look at the right products (location) when you check other platforms. About the confusion with other platforms, such as Syncee, offering a 14-day return policy for VidaXL US products: We cannot comment on the policies or practices of other platforms, but we encourage you to verify this information directly with VidaXL US if needed. On our platform, we work hard to ensure that the policies of every supplier are accurately reflected.
Regarding customer support, we strive to provide prompt and professional assistance for all retailers. We are live on 24/7 live chat support from Monday to Friday, and our average response time for tickets and emails is typically under 24 hours. In fact, most inquiries are resolved on the same day.
However, in some cases, especially when the issue involves third parties (e.g., suppliers or shipping companies), we need to wait for their responses before we can fully resolve the matter. This may result in occasional delays, but we are committed to keeping you updated throughout the process.
We truly value your feedback about how delays impacted your business and profitability, and we will use this as motivation to further optimize our support workflows.
Finally, we’d like to address your feedback about product transparency and supplier management. As a software platform, we connect retailers like you with suppliers and automate the syncing of products and orders. While we don’t own inventory or manage warehouses, we continuously work to improve how information such as return policies and product details are displayed in our catalog to avoid confusion.
We regret that this situation negatively impacted your business. We’re here to support you and ensure that your experience moving forward is smoother and more positive. Please don’t hesitate to reach out to our live chat or support team if you have further questions or concerns.
Thank you again for your feedback, and we hope to have the chance to improve your experience with us in the future.
Best regards,
AppScenic Support Team
They have to do a better job of vendor management. Over the course of two weeks, over 40 orders were not fulfilled, which caused me to cancel a lot of orders and impacted my relationship with a major retailer. They could not get the supplier to fulfill the orders in a timely manner and did not reimburse my monthly fee in good faith. I had to scramble to fulfill orders from other reliable vendors. When orders are cancelled they do not provide reason, just leaving you in the wind. Watch them closely. They DO NOT provide a turnkey solution; it is not passive; you have to work with them.
Hello,
Thank you for sharing your feedback. We’re genuinely sorry to hear about the difficulties you experienced with unfulfilled orders. The supplier you mentioned did face an unexpected disruption due to a severe storm that caused their warehouse to close for several weeks. This situation was a force majeure event, completely beyond anyone’s control. As soon as we became aware of the issue, we promptly unpublished all products from that supplier and informed our users about the disruption.
We sincerely apologize for any inconvenience this caused and understand how frustrating it must have been. As a software company, our role is to automate product and order syncing between suppliers and retailers, but we do not manage the inventory or warehouses ourselves.
If there is anything else we can assist you with moving forward or if you have additional concerns, please don't hesitate to reach out to our support team at support@appscenic.com. We value your partnership and hope to have the opportunity to work with you again under more favorable circumstances.
Best regards,
AppScenic Support Team
So far I'm not impressed. After taking a the subscription and spending 5 days sorting out categorising items after importing 5000 items, I quickly receive my 1st order only to find it refunded due to being out of stock WTF! I have to let my customer down, which AppScenic won't give a crap about but not only that they credit your account and so you don't actually receive your money back.
It turned out that my order was cancelled due to seller in the United Kingdom (GB-2022-1365) only selling to 'exclusive' resellers who don't like competition and so are contacting the seller requesting to cancel any orders that they receive!!! If you're in the UK I would avoid wasting your time importing products from this seller, which you can still do by the way, as your order will be cancelled and you'll have an upset customer of your own to deal with. Shame because all the decent stuff in the UK is with this seller. If they won't sell to resellers, then they SHOULD NOT BE ON THE PLATFORM and resellers shouldn't be allowed to import thousands of products at a time followed by days spent adjusting each item to fit their own website.
Other orders have gone through fine. I DOWNGRADED this from 4* to 1* because this seller should not be on AppScenic.
Hello,
We sincerely apologize for the inconvenience caused by the cancellation of your order. We understand how frustrating it must be, especially after investing time in preparing your store.
Rest assured, we take situations like this seriously and are committed to providing the best possible experience for our users.
Upon receiving your feedback, we took immediate action to address the issue. As discussed during our live chat yesterday, the supplier changed their availability policy for certain products, resulting in the cancellation of your order. We apologize for any confusion this may have caused.
Regarding the refund process, please be assured that the funds are automatically refunded to your wallet with us. You can withdraw the funds at any time by sending a request to billing@appscenic.com.
We appreciate your understanding and patience as we work to resolve this matter promptly. If you have any further questions or concerns, please don't hesitate to reach out to our dedicated support team.
Thank you for your continued support.
Best regards,
Customer Support Team
AppScenic
I signed up for the free trial. I uninstalled the app. I was charged $47 for my May 21st bill. I didnt sign up for the paid. It just automatically took it on my billing. You cannot reinstall app to use if you paid for it. Terrible customer service
Hello,
We understand that you may be frustrated with your experience, and we apologize for any inconvenience. However, we want to assure you that we have a transparent policy regarding our free trial, subscriptions, and cancellations.
During the 7-day free trial, you have the flexibility to cancel at any time without being charged. After the trial period ends, Shopify Billing will automatically initiate billing according to their own schedule, which is standard practice for all Shopify apps.
Also, if you would like to cancel your subscription, you can easily do so from your account with us at https://retailer.appscenic.com/#my-subscription. Your subscription will be automatically cancelled at the end of the billing cycle. That's how most subscription-based companies work, and we don't see anything wrong with that.
If you would still like to use our app for the month you've already paid for, please don't hesitate to contact our support team at support@appscenic.com. We would be happy to provide you with a free 30-day trial coupon.
Again, we apologize for any inconvenience this may have caused, and we wish you the best of luck with your business endeavours.
Thank you for your understanding.
Best regards,
AppScenic Support Team
Fraud dont even get trial for this app they will keep on charging you for next 3-4 months. Fraud company customer support not even willing to refund money
We understand your frustration and apologize for any inconvenience you've experienced. However, we'd like to provide some clarity on our subscription process for everyone reading this in the future.
During the 7-day free trial period, you have the flexibility to cancel at any time without incurring charges. Once the trial ends, Shopify Billing automatically initiates billing according to its schedule, over which we have no control.
We want to assure you that cancelling your subscription is straightforward and can be done at any time through your account with us here: https://retailer.appscenic.com/#my-subscription. Your subscription will then be automatically terminated at the end of the billing cycle after that.
It's important to note that this billing model is standard practice for subscription-based services and is not unique to our platform.
We apologize again for any confusion and inconvenience this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to our support team at support@appscenic.com.
Best regards,
AppScenic Team
i always check the one star reviews when downloading the app, and just like all the other dropshippings apps the products are overpriced and useless...
lets face it guys, dropshipping is death
Hello,
Thank you for sharing your feedback. We understand your concerns, and we’d like to address some of the points you’ve raised while also providing more clarity about our platform and the dropshipping model.
First, we respectfully disagree with the statement that "dropshipping is dead." In fact, dropshipping continues to be a thriving business model, utilized by over 30% of ecommerce businesses worldwide. Even some of the largest marketplaces, like Home Depot and Walmart, incorporate dropshipping into their operations. That said, we recognize that the landscape of dropshipping has changed significantly over the past few years, especially when it comes to shipping costs and supplier quality.
At AppScenic, we focus on providing access to local suppliers from the US, UK, Canada, Australia, and parts of the EU. Our goal is to make dropshipping more reliable by prioritizing faster shipping, higher-quality products, and better customer experiences. However, we understand that shipping costs for international orders (e.g., shipping products from US suppliers to Belgium) can sometimes make it challenging to maintain competitive pricing. In such cases, we recommend exploring local suppliers within your region through our platform.
We currently have over 1 million products from 400+ vetted suppliers, and thousands of retailers successfully resell products from AppScenic. That being said, it’s possible that our suppliers may not have products in your niche or region, or you may need to dive deeper into our catalog to find products with better profit margins. If you need guidance on finding profitable products or suppliers that match your needs, please don’t hesitate to contact our support team at support@appscenic.com – we’re here to help.
Lastly, we appreciate your honest feedback and encourage you to give our platform another look. Dropshipping isn’t dead – it’s evolving, and we’re committed to helping retailers succeed in this ever-changing market.
Thank you again for sharing your thoughts, and we wish you the best with your business.
Sincerely,
The AppScenic Team
Just installed the app, but I could not login and see their products. It does not work! It asks me to register again!
Thank you for the feedback, we will be happy to help you. We have a 24x7 live chat on top bottom of each page or you can simply email us at support@appscenic.com.
We can see you have registered, your account is in good state and you can login anytime on https://retailer.appscenic.com (Sign in).
DO NOT USE THIS APP. I HAD 2 STORES WITH THEM. THE PRODUCTS ARE OVERPRICED AND I PLACED ONE ORDER FOR A CUSTOMER AND IT WAS NEVER SHIPPED SO ORDERED FROM OTHER SUPPLIER APP. THEY REFUSED TO REFUND MY MONEY AND WHEN I CLOSED ONE STORE THEY TRANSFERRED INTO OTHER STORE AS GOODWILL CREDIT NOT TO REFUND MY $20. I CANNOT EVEN USE IT AS I DOWNGRADE PLAN TO REMOVE THIS APP AND THEY STILL REFUSE TO REFUND..I CANNOT ORDER OR USE IT BECAUSE IT SAYS I HAVE TO PAY AND UPGRADE. DO NOT USE THIS APP. IT IS WORTHLESS UNLESS YOU WANT TO CRASH YOUR BUSINESS. HORRIBLE..YOU CAN FIND SAME SUPPLIERS DIRECT AND GET WHOLESALE. KEEP THE DAMN $20. THIEVERY. HORRIBLE SERVICE. HORRIBLE APP.
Dear Customer,
Thank you for your feedback regarding our Shopify app. We appreciate your patience as we address the concerns you raised and provide clarity on the situation.
Regarding the withdrawal of your funds, we want to assure you that this has already been resolved. The withdrawal was processed and confirmed via email prior to the posting of your review. We have been in communication with you throughout this process, offering assistance and trying to find a suitable solution.
We sincerely apologize for the confusion and delay that occurred when you attempted to withdraw your funds last week. There was a misunderstanding on our part, as one of our team members mistakenly associated your request with a goodwill credit, which is not eligible for withdrawal. This misunderstanding arose from a previous transfer of funds between your stores that you requested two months ago.
Additionally, we encountered difficulty in locating your account due to an email address mismatch. The email address you provided, gifts******@gmail.com, did not match any registered accounts in our database. We apologize for any inconvenience this may have caused during the resolution process.
Furthermore, yesterday we sent you an email with additional details to further clarify the situation. However, we have yet to receive a response from you. We kindly request that you check your inbox and provide any necessary feedback or clarification.
At AppScenic, we prioritize transparency and ensuring the satisfaction of our users. We deeply regret any confusion or inconvenience you may have experienced, and we want to assure you that we have taken the necessary steps to resolve the issue promptly.
If you have any further questions or concerns, please do not hesitate to reach out to us. Our team is available to assist you and ensure a positive experience with our app.
Thank you for your understanding and cooperation.
Best regards,
AppScenic Team
I spent so much time and effort on AppScenic, sourcing products, adding them to my store, re-writing the descriptions, and doing market research. I decided that I would be fine with getting 0% discount to start (as their premium plan provides a better discount), and downgraded to their free plan. After 1 month of doing all of this work however, AppScenic just deleted all of my products from my store. I had an entire campaign ready to go including influencers, email campaigns, social promo (as I already have a community), but all of the products are just completely gone.
I reached out to customer service and their resolution to get my products back is to pay an extra $47 and redo all of the product descriptions. If they had provided some other solution or cared at all, I may have considered redoing all of the work.
During this process, I did some digging and found their premium products on other apps for free as well.
Hello,
We are sorry to hear about your experience, but as our customer support already informed you, you can not have products pushed to the store with a free account or process any orders.
So once you canceled your subscription and downgraded your account to the free plan, you also agreed to delete the products from your store.
When you click on the Cancel button, there is a big popup that opens, and you are asked to confirm one more time that by canceling the subscription, all products from our platform will be removed from your store.
It's stated very clearly on our pricing and subscription page that with the free account, you can't push products to your store.
Also, I'm afraid that once the products are deleted from your store, there is no way to recover their custom descriptions, titles, or reviews, as we do not have access to that data anymore.
You should have edited the products in our platform to be able to push them back to the store and restore their descriptions.
So, again, we are very sorry for this situation, and it's very sad that you can not recover your custom descriptions, but I'm afraid it's out of our control now.
Thank you for your understanding, and good luck with your dropshipping journey.
Regards,
AppScenic
Flooded with POD products, and dropshippers selling to dropshippers like its a dropshipping meta, while pretending to be a manufacturer or supplier. I have matched up several "suppliers" with their other dropshipping websites just by trying to research product pricing. They don't even offer a 1% discount to the price they, themselves are selling it retail at.
When I inquired with live chat about the issues of legit suppliers I was told to search better? and was provided with a screen shot with arrows to the search bar like I was an idiot.
I asked why the product listings were flooded with PODs, if I wanted POD products to sell I would go with a POD app. I was told by CSR that POD listings were allowed because then people don't have to make their own designs but that because of the POD aspect ontop of the AppScenic dropshipping they would end up more expensive then a straight POD? Well yea, I would be buying a POD item at retail to resell, I can do that now without paying fees to AppScenic and then just resell that...
I had found enough products from a legit supplier for one niche store, but the unhelpfulness, defensiveness for pointing out a legitimate issue, and all around troll/mocking behaviour of the chat CSR has led to me canceling my PRO subscription. I had initially planned 3 months before I made any hard decisions on staying or going but it's one thing to have a scummy supplier problem and acknowledge it and maybe list improvement plans or review/audit schedules, but to down right deny and act like everything is amazing and to gaslight your customer is not a company for me, could've just said you were working on it but I get the impression no one cares because you still got my $68.
We appreciate you taking the time to share your feedback, and we want to address your concerns while providing clarification for both you and our community.
Firstly, we understand your concerns regarding the presence of Print-on-Demand (POD) products on our platform. However, we must clarify that this claim does not reflect the reality. It's essential to note that our platform offers a vast catalogue of over 1 million dropshipping products, with only a small percentage, approximately 2-3%, being POD items. Suggesting that our platform is flooded with POD products is just not true.
We invite everyone to register on our platform and browse our catalogue for free here - https://retailer.appscenic.com/#catalog.
We are committed to offering a diverse range of products to cater to various business needs and niches, including popular categories like Furniture, Home & Decor, Sports, Outdoor, Pet, Accessories, Beauty & Health, Fashion, Mother & Kids.
The only reason for having some POD products in our catalogue is that some of our clothes and fashion suppliers also have a small percentage of POD items in their catalogue.
Regarding your interaction with our customer support team, we apologize if you found our instructions lacking. Our intention is always to assist users in maximizing the potential of our platform. Given that you encountered mostly POD items in your searches, it's likely that certain filters were not used correctly. To provide you with visual assistance, we shared screenshots to help you navigate our catalogue more effectively and definitely not to offend you in any way.
We value all our users, and our support team is dedicated to addressing inquiries and providing solutions for our customers. In fact, you can read most of the reviews from here and from our Trustpilot account, and you will see that most of the users are praising our support as one of the best they've experienced.
It is also essential to address the use of (your) offensive language during your interaction with our support team. We maintain a respectful and professional environment for both users and support agents. Respectful and constructive conversations are crucial for effective communication and issue resolution. Additionally, when we offered our assistance and asked if you had specific questions or if there was anything we could do to help, our requests were unanswered and ignored.
At the same time, we genuinely value your feedback, and your concerns have been noted. We understand that each user's experience is unique, and we are committed to continuous platform improvement based on user input.
Also, to clarify, we are not a manufacturer or supplier, and we have never claimed to be. We are a software company providing a dropshipping solution for Shopify users. We do not hold inventory ourselves or operate warehouses. Our role is to connect retailers with suppliers through a dropshipping network and an automated platform. We offer access to over one million dropshipping products from various suppliers in the US, UK, and EU to provide our users with choice and flexibility. We also automate the entire ordering process between you, as a retailer, and the suppliers you choose to work with. We also offer a unique escrow system to our users, and returns and refunds are guaranteed.
On our platform, we feature various types of suppliers, including manufacturers, distributors, significant wholesalers accepting dropshipping orders, resellers, and even hand-made artists. However, we have never claimed to be manufacturers ourselves.
Lastly, we'd like to emphasize that we offer a 7-day free trial period for users to explore our platform and assess its suitability for their business needs. During this trial period, users can evaluate our platform without charges and determine if it aligns with their expectations.
In conclusion, we believe this 1-star rating does not accurately reflect the reality of our platform. Your claim of being flooded with POD products is not in line with the actual product distribution on our platform. We genuinely regret that your initial experience did not meet your expectations. We hope you will consider giving us another opportunity in the future.
If you have further questions or need assistance with any specific issues, please do not hesitate to contact our support team at support@appscenic.com. We are always ready to assist you.
Thank you for your understanding, and we wish you success in your endeavours.