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Kudos to the Appstle support team! In my experience with numerous apps, tools, and services, your team stands out as one of the best. Every issue we've encountered has been swiftly and effectively resolved, showcasing not only your team's competence but also their dedication to customer satisfaction. Your support is consistently helpful and responsive, which has greatly contributed to our overall satisfaction with your service. Keep up the fantastic work!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Set up process is really smooth and an awesome customer support team!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
It's "ok". Two problems we came across:
(1) We signed up for a trial based on Appstle website stating that it has Store Credit as a feature (see their pricing matrix). It doesn't.
(2) We wanted to automatically award points when a customer signs up for the loyalty program. Problem is, this doesn't happen when the user is already a customer. It ONLY awards points when the person is new entirely (not a customer). 99% of our loyalty program signups are AFTER the first sale takes place, so this feature doesn't work for us. Customer support regard this as "expected behavior". I don't. So we're going with another loyalty app.
Dear Merchant,
This is Ria, the co-founder at Appstle. I apologize for the less-than-stellar experience with our Loyalty app. The 'user behavior' and 'points awarding' rule you have mentioned can be achieved, and our development team has already implemented it after receiving your feedback.
Regarding Store Credit, store credits are generally given as a refund or gift and can be done using Appstle Loyalty. If you have any specific use cases to achieve around store credits, I would love to hear it, and we will try to implement it if possible. Our CPO had also reached out to you separately regarding this.
Please reach out to us at support@appstle.com if you would like to give us another chance, and we will assign an experienced engineer to help you with the setup.
This app is great. Easy to use. Support is also fantastic! Support team helped partial on migrating from another app. Some small adjustments were also quickly made. Great work!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Great so far, team are extremely helpful
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Super app and if you have any problem theres a very fast support :)
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
The widget was very glitchy and didn't work well. So I had to download it. Thei rsupport seemed responsive, but a glitchy app is a no go for me.
Dear Merchant,
We apologize you had a less than stellar experience with our app. That’s not what we strive for at Appstle.
The Merchant Success Engineer on your ticket was new to the product, and hence couldn’t gudie you properly. We were wondering if you could give us another chance - I have emailed you the details.
We truly believe you would like our product and we will ensure that your migration is stress free. We have migrated multitude of merchants from other apps. We sincerely apologize for the one off low experience you had. Please reach out me directly at ria@appstle.com if you have any questions.
We use APpstle subscription, so it was the obvious choice to use their loyalty program as well. Works great!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Updating to 3-stars for a prompt attention from Appstle Customer Service and changes made to the app based on issues we identified. We are standing by for additional changes as discussed (e.g. activity/audit log) that will make this app ready for primetime, at which point we will reconsidering implementing this app for our store.
Hello.
Ria here, the cofounder of Appstle. Thank you for the feedback. And Thank you for your continued trust on Appstle Subscriptions.
We are working on adding the features you mentioned for Appstle Loyalty on high priority. The Activity Logs is already in the works, and should be ready soon. We will keep you informed. Feel free to reach out to me anytime at ria@appstle.com or support@appstle.com. We are available 24x7x365.
I recently had the pleasure of experiencing truly excellent customer service that went above and beyond my expectations. Natalie and Nancy delivered a superb level of assistance and provided me with invaluable information that made my entire interaction with Appstle an exceptional one. They were patient, thorough, and extremely helpful, ensuring that I had all the information I needed to resolve the issue I had. Their willingness to answer my questions and provide additional insights made me feel valued as a customer. I recommend Appstle, as I am confident that they will provide the same outstanding level of support that I received.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.