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I recently evaluated this app for my business, and I've encountered several issues that have impacted my experience:
1. Tag Management: When a customer cancels their membership, their tags remain on the Shopify customer list, and there is no option to remove them.
2. Perk Access: Even after logging out on any browser, the discount perks remain active, allowing anyone to access them without restriction.
3. Discount Limitations: The app only allows one discount perk per member and does not support applying multiple perks or setting limits. This limitation prevents customization for different membership tiers.
4. Customer Service Experience: Initially, I was pleased with the customer service. However, I encountered issues when granting temporary access to a support representative. Despite "Uri's" efforts, multiple customer profiles were erroneously added to my list. I am unable to delete these profiles due to the app’s limitations on tag removal.
Based on these challenges, I am considering switching to a different app and would not recommend this one at this time.
Hi,
This is Ria, the co-founder of Appstle. I have reviewed your concerns:
1. Actually, the issue you were facing was not a tag removal issue, but it was a customer removal issue, which Shopify doens't allow as of now, if a customer had a recurring purchase with a store in Past. As explained in one of chat sessions as well in reference with this Shopify community discussion doc:
https://community.shopify.com/c/subscriptions-apis/cannot-delete-customer-with-cancelled-subscription/m-p/1989782#M1742
2. It should not happen, if you are logged out and trying to checkout with a different email (the discount code will get invalidated itself). But if you are logged out and checking out with an email which is a valid membership, the discount will be applied as this is a known behaviour. But if a customer (who is not a member) is trying to copy and paste that code on their checkout, the code will be invalidated itself.
3. This is how the system works with Shopify as of now, even if you have two discounts combined in Shopify and wish to apply both on checkout, one will be applied automatically but the other needs to be applied manually.
4. This is again the same thing as point 1, you were not able to delete the profiles due to the reason they had a subscription in the past, and not due to the tag being present in their profile.
I am happy to have a chat with you to personally go over any other concerns you may have. You can email me ria@appstle.com
Thanks,
Horrible app. If I have to do everything in coding and in Shopify's system. Why do I bother to download this app? The good ratings are fake. People are not replying when you need help.
Hello,
This is Ria, the co-founder of Appstle. I noticed that you installed and uninstalled our app within a few hours. However, we didn’t receive any support requests from you during that time or later. Our Merchant Success Team is available 24/7/365 and would have been more than happy to assist you with the setup or any questions you might have had.
Please feel free to reach out to us anytime at support@appstle.com, and we’ll be glad to provide personalized guidance to ensure you get the most out of Appstle.
We look forward to supporting you soon!
This is an update on my initial review. Before signing up with Appstle, I was using another membership app that lacked a feature that my customers requested. Appstle offered that feature so I switched apps. That was back on August 1st, 2022. It is now the end of November. At first I thought everything was fine, but I was very mistaken. There was one issue after the other. I would always contact their customer service via Chat and they would respond in a timely manner, but wouldn't completely fix the problems. Issues continued on and on for 3 months with no satisfactory resolutions. Customers were being double billed (even after they cancelled their membership!), they were being billed the wrong amounts, the wrong billing intervals, non-members were continually able to access products that were supposed to be restricted and only accessible to paid members, customer tags weren't being removed once a customer cancelled their membership so they were able to continue accessing restricted collections/products even after they no longer paid for the membership, and the list goes on. Another downside to using this app was that I had to force a connection with Stripe as my payment gateway. In the US (my location) Shopify doesn't support Stripe payments and therefore my payment gateway options were limited. No shop pay, shop installments, Shopify capitol offers, etc. I gave them 3 months to fix everything. They were always responsive and professional, but completely failed to fix anything. As a result, my business sales tanked. Members were cancelling and frustrated with the continued, unresolved billing issues. My business's reputation as being one of the top, go-to stores in my niche was at serious risk. This app almost cost me my entire business, which I've worked so hard to build. Let my disastrous experience serve as a warning to others.
Hello,
This is Ria, the co-founder of Appstle. I have gone over your tickets and did not find any recent reach-outs. Also, all your previous tickets seem to have been fixed, with our CTO himself being involved in the last one.
Happy to have a chat with you to personally go over any other concerns you may have. You can email me ria@appstle.com
App is so difficult to use. waste of time and money, unable to manuever with ease
Hello, this is Ria, the cofounder of Appstle. I was not able to find any tickets or reach outs from you in the past 2 months. Our merchant success and support team is available 24x7x365, and would be more than happy to help you with setup and use. Please reach out to us at support@appstle.com
Hoping to help you with app use cases and usage soon.