Artsadd: Print On Demand

Edited to Add: I guess this negative review needs to be explained yet again to them. It seems the only thing they will take seriously is a review.

1. Yes, we all get that you don't change sku numbers. What I'm saying is maybe you should if you're discontinuing items to be replaced with an identical item. You have regularly discontinued an item only to replace it with the exact same item only with a different sku. So yes. you make your customers have to completely re do everything over changing a sku number or essentially replacing a product with a identical product but a different sku. You don't even let people know you are doing this. You'll find out once you get an order as I've already told you isn't a trustworthy practice.

2. yes, you deleted all of my art I had uploaded when you changed whatever design customization you used to use to the new one. I also emailed about this but as usual, it doesn't matter to you and only curt and shallow apologies were given. Allllll of my designs were gone everything I designed was gone because you had either changed to a new identical product which changes the sku and in turn deletes all your products you design, it makes your customers have to re design everything on a regular basis. or it happened when you updated your design studio....either way you discontinue a product entirely without letting anyone know, which is the most recent experience. zero options to transfer design to new identical product, zero notice, zero notification. The same tone deaf response as you've replied with here. You've been emailed multiple times about it and it's always the same run around.

3. yes, you absolutely do send "all over print boxes" out when packaging unless the buyer (me) emails you to make sure this doesn't happen for every order. The point is I cannot trust you to use plain packaging because I've been told previously in emails that you cannot guarantee plain packaging during busy times. I can't hold your hand for every order to ensure you send things in a professional manner. The all over print packaging should never have been used at all, is the point, when people are paying extra for branding tags, and I shouldn't have to message you for every order to ensure you are only shipping in a plain bag or box. You showed me sending the order one time in a plain box and in that same order there was also a problem with the tags on the boots as they were sewn on the wrong spot! also something you didn't care to fix or offer me anything for. Since you brought it up, there's also issues attaching the custom tags to orders, again something I've emailed you about in the past and was told you can attach tags permanently on the back end but then that means I'm also emailing you for every order because every order will not receive the same product tags, but moreover you end up having to manually enter each order and then cancel the automated order because, and I've told you this already, you can't just attach a tag to your products to be included in the order. It's something you have set up to be attached later so each order that is supposed to be automated with branding tags can only be fulfilled with manual orders if you want to utilize the branding. Totally defeats the purpose of POD when you have to manually enter the orders and delete the automated ones so it can be fulfilled in the way you are paying for. That's the point. I don't need clarification re the cost of branding or the shipping. I'm fully aware. I do not, however, think you are fully aware of the issues and copious amounts of time you cost people. Maybe now you will listen.
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I have messaged you many many times. It has done nothing to help me. So after a couple years you will either now listen to the very real issues that have been clarified for you over and over again or you won't but I'm sick of explaining it. It's also very basic common sense.
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Artsadd is literally awful! you CANNOT depend on them for a thing but you can count on them wasting your time, continuously. The repeatedly change the sku on items instead of just replacing the sku with the new one....this means you have to redesign everything you did for an item that has not changed other than the sku. The also will not notify you that this has happened. you will find out once a customer places an order. They will also wipe your images from the designs you upload so not only will you have to redesign you will also have to reupload all your art. They do this regularly and have been even after telling them how much they are jacking up my business. They also ship the marten style boots and other shoes in "all over print" boxes, this means that is printed all over the shoe boxes and tags that also say this are attached to the products. its absolutely fing ridiculous the crap this company pulls. I got an order today for custom pumps.... guess what? they didnt just change the sku this time....they arent' even available anymore! If you want to have to redesign all your products without knowing you need to do this, consistenly, then by all means use artsadd. they absolutely suck and cannot be trusted unless you like refunding people and being embarassed becauseyou cannot rely on them. They will say sorry and then continue to do things that screw your business over. totally unprofessional. Why pay extra for product tags when artsadd sends out your products to customers with tacky and cheap all over print tags and boxes. whats the point. I'm done with their crappy service and them costing me customers and hours upon hours of design time. They literally do not care that you have to redesign everything on a whim oftheirs or that they discontinue products you have for sale without notification.

Horrible customer service. They sent my customers a pair of sneakers that had the letters SAMPLE on it! Refused to make it correct /Refused to refund! I will be using a different print provider! DO NOT RECOMMEND!