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I had a $19 monthly subscription that allowed me to use the replacement feature, but now it suddenly stops working and tells me to pay $20 more, which is the new price of $39.
A lot of features suddenly got cut off and you have to pay more.
Thank you for your feedback, and we're really sorry for the inconvenience you've experienced with our recent pricing changes. There was a mistake with our permissions settings, causing certain features to become temporarily unavailable for you. We've identified and fixed this issue, so you can now fully access all the features included in your original subscription without any additional charge.
We appreciate your patience and understanding. If you're still facing any issues or have questions, please reach out directly to our support team—we're always here to help you!
Warm regards,
The Assisty Team
They have taken away edit columns, I guess that was easier than to make them work correctly. Will be cancelling AI Inventory Management before it bills again. Pretty much useless!
Thank you for your feedback and I apologize for the inconvenience you've experienced.
I'm sorry to hear that you had trouble finding the edit columns feature. I want to assure you that we have not removed this feature. Instead, we've relocated it to the top right menu for easier access. I understand this change may have caused some confusion.
Our team is more than happy to guide you through the process and ensure you can use the feature seamlessly. You can chat with us directly through our live chat on the app, and we'll assist you promptly.
We value your feedback and are committed to improving your experience with our app.
Best regards,
Steve
Founder and CEO, Assisty
At first this app seemed so promising. All the right reports, features and data points. After the initial excitement of finding a reliable inventory management reporting app, we found that it was way too slow to use. Reports took way too long to generate and navigating the app took eons to load after every click or would straight out give an error message that the data or report couldn't be loaded.
Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you encountered with our app. After a thorough investigation, we identified a system issue on the day you installed the app, leading to the performance problems you experienced.
I’m pleased to inform you that the issue has been fully resolved. If you consider reinstalling the app, I’m confident you’ll find it now operates smoothly and efficiently.
We greatly value your business and hope to serve you better moving forward. Thank you for your understanding and for considering giving us another chance.
App not working correctly, the support is not answering. Do not recommend.
Dear Jaroslav,
I want to start by saying I’m truly sorry for the delay in my response and for not keeping you updated sooner. That was completely my mistake, and I understand how frustrating this must have been for you.
We received your request last week and discussed it with the team right away. The current reorder suggestions use the same min and max inventory levels for all products, but we’re updating it to suggest reorder quantities based on each product’s specific settings.
We’re working hard to complete this update, and I promise it will be ready by the end of this week.
I can’t apologize enough for letting you down, and I really hope you’ll give us another chance to deliver the solution you need. Please don’t hesitate to reach out if you have any questions or concerns—I’m here to help.
Thank you for your understanding.
We use this app only 1-2 times a year and every time we open the app, it always does not work. Very disappointed.
Thank for your review.
I’m Steve, the founder of Assisty. I apologize for the issues you’ve experienced with our app.
I understand that you’ve encountered problems with data synchronization on the free plan. Please reinstall our app. I assure you that we will do everything possible to ensure you can use our app to get the data you need.
Thanks,
Steve
I was facing some issues in the app for full sales reports,i escalated this issue to support team and they solved my issue on a priority based. thank you.
This app is helpful to create inventory reports and find which products are performing well. Super helpful customer service as well.
Wow, their customer service is superb. Hana accomplished every request from two different separate shops, She was outstanding and credit to the overall App is really good
While I haven't found the exact report I need yet, The Rep was most helpful to assist me in getting the answers I need. This is a powerful app for the low price of $FREE.99!
The online help was very useful. I was assisted by Hana who was very helpful. Will use the online help again for quick service.
This is the app that we are looking for! All in one! Support is very helpful as well. They have enabled my request in an instant!
Very easy to use and the support was quick and helpful. Gives me a great view of my data and insights that I need.
I'm glad they have an online support team to help guide a new user to explore this app. Juliana is super friendly and quickly responded
Hana helped me produce a report quickly that i was struggling with on my own.
I struggle to still see easily how to access my full detaisl stock report at a glance, so maybe with newbies, think about ease of understanding who to find each option- thank you!
This is best useful sales reports in Shopify and also provide very seamless and prompt customer supports!
Hakeem was great and helped me out asap. Quick professional and simple. Answered my questions and helped provide further instruction on how utilize my report best.
Emily was really helpful in answering questions! I recommend this app all the time to other merchants. So many different reports to run!
Excellent. Fast and quality service, I had a problem and they solved it quickly, thank you for the service
Assisty is a great app. Many options and features which add to the overall experience. Hana and the team are all great
The reports are so helpful for my case. I want to have a report about fulfillment KPI and Alex help us custom it very quickly.
I used this app to check order and sales data. The reports are very clear and very good customer service. Recommended it.
I'm just starting with the app but the reports are impressive. I had to reach out for initial help and Esther was so nice and quickly resolved my issues. I think this app will help us plan inventory better, looking forward to putting it to work!
This app is very easy to start. Alex is really kind to help us build the custom reports. Very much recommend it.
I am really amazed at the kind of reports and analytics your app offers and glad that you're supporting startups like us by keeping it FREE. Candace has offered terrific support and I am blown away by the entire thing. Very useful for our business. Just 1 suggestion although I know its tough - would be even better if your app could also crunch data from some popular Shopify apps as well apart from default Shopify.. Many thanks
This app has such a huge range of reports that are fantastic for product based business to take their business to the next level. The customer service has been great also. :)
I found Liz from Assisty very helpful and the app gave the exact report I needed in seconds without the need to upgrade my shopify subscription.
thank you prakash for helping me with my store set up i would recoend this app to evryone and customer service is great so fast love it thats why am giving you 5 stars great job
I've just downloaded this amazing app. Abby from their support team immediately activated the advanced features and kindly helped me figure out the app. *Well done!
I recently discovered this app as I needed to determine the total inventory value of my stock. I am very impressed with the level of support I received.
Great app and Esther is also very helpful! Would definitely recommend to anyone. Lots of in-depth reports available.
I need a special report and the support delivered it in hours. Totally amazing! Thank you! Besides this, the app is great. I can highly recommend the app!
This app is very easy to use, yet very informative. I had a bit of issues with the scheduled email reporting, but Abby has been a great assistance in checking and solving the issue. Thanks Abby!
Awesome! I didn't see the report I wanted and they created it for me! Amazing service and great tool to use to keep track of inventory trends.
As a former buyer reporting is really important to me. I look at analytics daily and I run reports weekly to look at certain aspects of my business. I've been building my own reports because I didn't feel Shopify offered the detailed reporting that I want. Then I found Assisty, let me tell you. It's dynamic, easy to read, and has everything you need in one place. The support is top-notch and very responsive. I'm glad I found Assisty to help analyze my business, they make it so easy!
Very good idea to get real time reports! It is super fitted with all my needs. Thank Assisty a lot!!
This app is great! It has potential but other features still doesn't work. I can't wait to see this app with all working features! and Support are very friendly
Thank you so much because you share the same vision with us about the totally new way to get and track the business metric of the Shopify store.
The UX is simple, easy to use. The report is clear, real-time update, profession to check anythings in work-flow. Customer support is fast, nice and effective. 5-star and recommended!
Thanks for your review. We hope you enjoy our new way to get the reports and insights of your business. You will save a lot of money compared to hiring a real data assistant.