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I've been using Assisty for nearly a year. While the creators are clearly dedicated to providing good customer service, my experience with the app has been inconsistent. Despite its reasonable pricing, the app is plagued with bugs, which can be frustrating for those running serious e-commerce businesses. Reliability and trust are crucial in such tools, and unfortunately, Assisty falls short in these areas. I gave it an honest try, but it's not suited for businesses that require consistent performance.
Thank you for sharing your concerns—we take feedback like this seriously, and we’re truly sorry for the frustration you’ve experienced. We’d like to clarify a few points and make things right.
First, regarding the mention of additional payments for features: The new functionality in the Replenishment Center is currently in beta testing and not a paid upgrade. It’s only being rolled out selectively when merchants request it, at no extra cost. We apologize if this was unclear, and we’ll ensure better communication moving forward.
We’re also deeply sorry for the bugs and lack of responsiveness from our support team. This falls short of the service we aim to provide, and we’re actively addressing these issues with our development and customer service teams. If you’re open to it, we’d love to troubleshoot any problems you’ve encountered—please reply here or email us directly at customer.services@assisty.ai, and we’ll prioritize your case.
Your satisfaction means everything to us, and we’d hate to lose you as a customer. If you’re willing, we’d appreciate the chance to regain your trust. Either way, we’re committed to improving based on your feedback.
Sincerely,
Assisty Team.
customer service is great however the app itself had been very unstable with many glitches. Hopefully it will get better in time.
you will have to double check the data with shopify info to ensure accuracy.