Atlas

Atlas is an all-in-one support tool. We help you easily support and understand your customers.

Power your customer support on your store with Atlas. Capture all your customers interactions, from support tickets to purchases to website visits in a single customer timeline. Respond to your customers from our omnichannel messenger (chat, email, SMS, WhatsApp), view and manage their orders within the context of their support tickets, and observe their shopping behavior to understand what is and isn't working in your store.

• Track customer activity: purchases, site visits, support interactions, and more.
• Order management: Duplicate, refund, or cancel directly in-app.
• Session Recording: Monitor customer site activity to enhance support.
• Chatbot & Help Center: Automate answers, free up teams for critical support.
• Omnichannel: Integrate customer channels like chat, email, SMS, and WhatsApp.