Attentive: AI‑led Email &SMS

We love Attentive - we've now worked with them for 3 different countries. The set up and integration are really easy to navigate and the reps are friendly and knowledgeable. The only real obstacle we've come across is a lack of integrations with Shopify Markets - for example, we have the US and CA on one Shopify account and although they're two separate Attentive accounts, we are limited to how many journeys linked to Shopify events we can do for Canada. Overall though, would highly recommend to anyone looking for a robust, easy to navigate and successful SMS program.

Extremely happy with the performance of Attentive over the last several years. Constantly improving the U/I and different rollouts that fit client needs. Definitely a core function for our business!

I can't say enough good things about Attentive. They have been our favorite platform for years.

Not only do they offer an incredible product with a seamless shopify integration, but they are second to none when it comes to customer service. the In-app white glove service is awesome, and having a dedicated CSM that is very hands-on is absolutely amazing.

I recommend Attentive to everyone!!!!

Using Attentive has been super easy and helpful for our marketing efforts. Creating and monitoring campaigns is user friendly and easy to stay organized. They offer various analytic reports to help monitor performances. AI Grow is also a useful addition to offer more sign-up units and grow our audience. The support team is super responsive and everyone I've interacted with has been very friendly and helpful.

"I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this."

Same thing happened to me. Noone is ever in the same position . Employees keep leaving.

I was also was told to sign 3 years and I neber sign more than one and I was promised by Christine that if I had any issues she would let me out of the contract.

Also they suggest the texts to help you and when I did that my bill was $2500 a month when my bill was supposed to be under $500.

Shame because th app is easy to use. BUT ZERO customer service and they dont provide what they offer

I have worked with Attentive for several years across different direct to consumer businesses. They have consistently been a great partner to scale the SMS channel. From onboarding to ongoing strategy calls - they have provided 10/10 service to see the most revenue and ROI from SMS.

We’ve had a really positive experience using Attentive with our Shopify Plus store. The setup was straightforward, and it integrated seamlessly with our existing apps and workflows. Their team has been responsive and helpful whenever we needed support, and onboarding was smooth from start to finish.

The platform itself is intuitive and makes it simple to manage campaigns and analyze performance. Like any robust tool, it takes a little time to fine-tune automations and optimize for your brand, but overall, it’s been an excellent addition to our marketing tech stack. Highly recommend for brands looking to scale their SMS and email efforts efficiently.

Attentive's platform customization and automation capabilities are top-notch, enabling us to create engaging, personalized messages and efficient campaigns. They've made meaningful updates to their data visualization and analytics providing more valuable insights so we can continue to optimize our strategy. Their integrations and segmentation options further enhance our ability to easily manage campaigns and targeting. Our account team is excellent and the support, innovative features, and reliable service make it the best choice for us.

Attentive came to our attention when we were looking for alternatives to Klaviyo for email marketing that also serviced SMS. Attentive was a stand out due to its integrated SMS and email functionality as well as native integration to Shopify. They also offered an extensive trial with analysis on the benefits that Attentive would bring to the business compared to our existing vendors. The onboarding experience was robust and pleasant with plenty of support from both Australian local support as well as their global team.

Run…don’t walk away from this company.

I asked if I could get out of my contract and they said no. I knew it was a long shot but I figured I would ask.

Then a few weeks later I got a bill for $11k which was the remaining of my contract.

I emailed and said I didn’t cancel my account and they said there was nothing they could do and the bill was due.

They ignored my emails and phone calls and sent the bill to collections.

I’ve ran my store for over 20 years and have a 100,000 order trophy from Shopify and this is hands down the WORST company I’ve ever worked with.

If you are a new store stay away.

Don’t believe the promises. Find literally anyone else to text your customers through. Do not use attentive!

I’ve also never left a bad review in my life but attentive truly earned this one.