Attentive: AI‑led Email &SMS

Run…don’t walk away from this company.

I asked if I could get out of my contract and they said no. I knew it was a long shot but I figured I would ask.

Then a few weeks later I got a bill for $11k which was the remaining of my contract.

I emailed and said I didn’t cancel my account and they said there was nothing they could do and the bill was due.

They ignored my emails and phone calls and sent the bill to collections.

I’ve ran my store for over 20 years and have a 100,000 order trophy from Shopify and this is hands down the WORST company I’ve ever worked with.

If you are a new store stay away.

Don’t believe the promises. Find literally anyone else to text your customers through. Do not use attentive!

I’ve also never left a bad review in my life but attentive truly earned this one.

"I was promised white glove service when I signed up and pitched that there would be some hand holding by a dedicated team member to get me going on their platform, with regular follow-ups during my use of the app. That never happened. I went from someone contacting me non-stop to get me to sign-up to being ghosted by customer support staff with no follow-up and no training. I am not happy and would not recommend using this app because of this."

Same thing happened to me. Noone is ever in the same position . Employees keep leaving.

I was also was told to sign 3 years and I neber sign more than one and I was promised by Christine that if I had any issues she would let me out of the contract.

Also they suggest the texts to help you and when I did that my bill was $2500 a month when my bill was supposed to be under $500.

Shame because th app is easy to use. BUT ZERO customer service and they dont provide what they offer

They deal terribly when you decide to go. They didn't release our list on time and porting the number takes weeks (unnecessarily). Their prices are higher than everyone else with almost no advantage (we didn't see any increase in numbers, etc).

We've tried Emotive and Postscript as well, and I'd rate Attentive as the worst.

If I could give no stars, I would. DO NOT use this company if you want to retain subscriber data (they took our list from Klaviyo and scrubbed everything except email and mobile number. They don't understand basic requirements like opt-in/out data. My subscriber list has three columns. It's a joke.

Design is glitchy and can't save mid-design (meaning you lose work unless you want to save and get backed out each time), customer service reps are MIA and tech support patchy. Analytics and reporting are very basic and many essential reports have to be requested (because they're gatekeeping data, I suspect because so many people are fleeing). And the best part?

They cost 2x what Klaviyo charges for a much better platform and service. They built their business by luring Klaviyo customers away with a free email service period but once that was over, are charging far more than we were led to believe. Even if it didn't feel like a bait-and-switch, they cannot justify charging so much for a pretty basic service.

Seriously causing us so much grief and after days of begging for help, we're still getting shrugs and confusion.

coming from a store owner, this is the WORST company to work with. Stay far, far away. Lock you in contracts, tech is TERRIBLE, wasted so much time, energy and resources with this company.