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Tansy was absolutely amazing to work with! She went above and beyond to help me successfully launch auctions on my website and made the entire process smooth and stress-free. Her knowledge, patience, and attention to detail really stood out. Any time I had a question or ran into an issue, she was quick to respond with clear solutions and guidance.
Thanks to Tansy, everything is now working perfectly and exactly how I envisioned. If you’re looking for someone reliable, knowledgeable, and truly dedicated to helping your business succeed, I highly recommend Tansy!
Sam was very helpful went out of his way to make sure its live and working on my site
Great customer service! T: Mr Verstas, Finland
Very helpful
Great support via the chat option. I am testing out the functionality and was struggling to get the auction widget to show. Sam very quickly jumped on my issue and resolved it immediately - thank you!
Not only the app doesn't have so many necessary options, but also it has the most awful support team through our store apps. When we asked for more options that the app must have, they called us rude. I had such a bad experience to continue paying for this app.
Thank you for your review. We appreciate you reaching out to our support team for assistance with customizing your auction, which you needed to start within 30 minutes. Despite the tight timeline, our support and tech teams did their best to accommodate your request.
We're truly sorry to hear that your experience did not meet expectations. We take your feedback seriously and will thoroughly review the situation to ensure we improve our support moving forward. Your satisfaction is important to us, and we appreciate the opportunity to learn and enhance our service.
Absolutely an excellent app! We receive quick responses to all our questions, and custom developments tailored to our needs are implemented rapidly. Most importantly, it features an easy-to-use interface with a simple design and great potential for further improvement. Keep up the great work!
This app is definitely helps with running auctions via shopify. I will say that several features are still in development and I have often had to reach out to support to resolve issues such as automatic bids not working at the last minute of an auction, website formatting, and a few other issues users can't resolve on their own through the portal. Their replies are often fast, however there have been a few times they couldn't figure out what was wrong or their default settings were confusing and I ended up with some angry customers. Overall though, as long as they keep working on it I think it can be a really helpful app.
Took the time to adjust all settings and setup an auction and it just never added the auction to the listing despite activating the app on the theme. Chat was unresponsive. Waste of time.
Hello, our sincere apologies for the experience you had. We pride ourselves in the customer service we provide to our merchants. Unfortunately the time when you reached out to support team, our team member where not able to reply back promptly; and by the time we replied back you had uninstalled the app.
Kindly give us one more opportunity to help you. We promise to do our best for you.
Very Patient Customer Service ... I am not tech savvy .. I was trying out a few different auction apps and somehow got myself in a mess .. was ready to give up and tried to delete only to make a bigger mess .. Then the Help Arrived. I was frustrated and rude and did not deserve the Awesome Help they Provide! Figured out what I did wrong and showed me how to do it correctly .. 100% Recommend !! Now I Can Easily Create Auctions !! Just What I Needed !! Thank You !!
