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We were excited to use this app because of the reviews. Customer support is non-existent. Seems not to work with Shopify 2.0. Looking at other apps.
Thank you for your review. Our support team helped you promptly, so that the auction widget is shown on your product with Shopify theme 2.0. We will be happy to help you further with any queries you might have to customise the Auction widget further. Please allow us an opportunity to help you again.
Took the time to adjust all settings and setup an auction and it just never added the auction to the listing despite activating the app on the theme. Chat was unresponsive. Waste of time.
Hello, our sincere apologies for the experience you had. We pride ourselves in the customer service we provide to our merchants. Unfortunately the time when you reached out to support team, our team member where not able to reply back promptly; and by the time we replied back you had uninstalled the app.
Kindly give us one more opportunity to help you. We promise to do our best for you.
I changed my 0 to a 4 and gave these people another chance.
I was dumb for giving them a chance. 0 is what they are.
The automatic bidding didn't work.
Costumers were confused about how to bid with a 2 bid option. Totally confusing.
I had the bid increment set to 10 percent. That didn't work. Customers could bid in 10 cent increments. It kept the prices really low and I gave things away.
Customers got frustrated with all the problems and gave up.
Another business owner bought up all the stuff at 99 cents or 1.09.
The auction ended on a sunday and I used the live chat all day. They responded they would look into it and never got back to me.
Then the auctions were supposed to end at 10pm. They never ended, they were stuck in a 5 minute extention loop. I had to manually end 225 auctions and declared a winner.
It took me 2 hours.
Customers that won multiple things said there was no way to pay for them as a group, so the customer that won 80 auctions paid for them one at a time and told me to credit him back on each auction for the shipping. 2 hours of work to lose $500.
If you want to auction your stuff, take your stuff and throw it in the dumpster before you use this app.
I called people that left positive reviews and none of them were using it? So why did they leave rave reviews??????????????
I think they pushed people hard to leave positive reviews.
They told me they had 1000s of users doing $$$$$$$$ but they could not show me one auction that was live. They could not send me to 1 link.
They claim to have different people and "Teams" of people, but I think its one guy. I think they had good intentions, but it doesn't work.
Shopify is to blame for allowing this app to be in the store.
We have not come across a Shopify merchant who has been so threatening, aggressive and abusive to our support team like yourself.
Despite this, for over 2 days, our team tried their best to answer all the queries you had on our app.
You had enabled Proxy bidding for your auctions and started almost yelling to us that the app doesn’t work; however it turned out you were not aware of the difference between Automatic / Proxy bidding vs a normal bidding process. This issue was resolved after our team explained this functionality to you.
We also offered you help and modified your Shopify product pages with Auctioning details that would help your customers place bid.
You also started comparing our Auction App with EBay, to which we went into length to explain the similarities and difference between EBay and an Auction app on Shopify. None of this helped as you were not willing to listen.
You had also enabled Popcorn bidding and stated complaining that Auction time is getting extended. This again showed your lack of understanding on how popcorn bidding works, as this extends the auction timeline when someone places a bid when the auction is coming to an end.
When it comes to a customer winning multiple auctions and paying it via a single invoice - we did acknowledge and say this is a feature we don’t currently have and are actively working on.
We do in fact have numerous happy active merchants, running fair amount of auctions through our app, we however, cannot share the numbers and details in public due to commercial reasons.
Was all good an well with great customer service, until the auction ended! The auction countdown starts to count UP once it reaches zero unless you refresh the page. You cannot send a single invoice to customers who have wo multiple items, and half of the billing emails didn't work and I had to resend them manually. I had one customer win 14 items, only to discover that he then had to pay for EACH one INDIVIDUALLY. The auto time re-offer/cancellation on items not paid failed also. Overall I wont be using this app again I had nothing but complaints from customers which has now but them off our future auctions and subsequently cost us sales.
We apologies for the experience your customers had to face when they won multiple items.
We have taken your feedback onboard and are actively working to improve this functionality where our app will allow you to send a single invoice with multiple winning items to your customers.
We sincerely hope, you will give us an opportunity to serve you again.
I experienced significant issues with this app, leading to two instances where it disrupted my store's functionality.
The mobile interface freezes when attempting to access features not included in my subscription plan.
Furthermore, the starter plan, priced at $9/month, lacks automation for basic tasks, relegating even email notifications to a "premium" feature.
My encounters with customer service were particularly disappointing. Their responses felt dismissive and unhelpful, leaving me with the impression that my concerns were an inconvenience rather than valid issues needing resolution.
Thank you for your review. As you can see from dozens of other reviews we pride ourselves in providing top-notch customer service, I believe there was some confusion on what was causing the issue with your theme, as you may already know there are 100s of themes in Shopify Ecosystem and if its something specific to your theme we would have been happy to work with you to identify the issue. In terms of the starter plan, we clearly specify in our pricing section, what is included in what plan. On the point of the mobile interface, App's admin interface is fairly complex and feature-rich and hence best suited for a desktop, however, our storefront widget which is what customers see is fully responsive on mobile devices. Finally if you allow us to serve again by installing the app, we will ensure we resolve the theme issue you were having.
A falta de explicacao para uma pessoa colocar a app activa na loja. Nao existe ajuda viavel para a aplicacao. nao aconselho a ninguem
Extremely difficult to use and implement. Features are unnecessarily confusing and doesn't mesh well, requiring a "widget" to be installed on your site.