Recensioni (57)

Valutazione complessiva
5
Numero di recensioni per livello
  • Il 96% delle recensioni ha 5 stelle
  • Il 2% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 0% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
10 febbraio 2021

If every company gave the same support as these guys, running a small business would be easy. I had a few issues setting up international shipping so I contacted them and they jumped on to my site and fixed it for me in no time. If you use Shopify in Australia I would highly recommend using this app.

Noofies
Australia
7 mesi di utilizzo dell’app
PluginHive ha risposto 12 febbraio 2021

Thank you so much for rating our support/plugin positively! This really means a lot!

14 marzo 2023

Great service, very prompt and helpful. The app even though we have only had it for 2 days seems to be what we are looking for thus far.

Modern Grace
Australia
5 mesi di utilizzo dell’app
PluginHive ha risposto 15 marzo 2023

Dear Modern Grace,

Thank you for taking the time to share your positive feedback. We're happy that we were able to help you print your Australia Post shipping labels.

If you have any questions, please don't hesitate to reach out to us. We're always here to help!

Happy Shipping with PluginHive!

Best Regards, 
Australia Post Rates & Labels App Team

Data modifica: 30 luglio 2021

UPDATE: Within just a few hours of my original review and complaints about a feature, the PluginHive team have fixed the problem. We're grateful for the prompt way they dealt with this issue. Now that the issue is fixed we can enjoy all of the features that made us purchase this app in the first place. Happy customer.
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Unfortunately we will not be able to keep this app. There are some great features such as weight based packaging (combining products into one article) and being able to specificy certain products that should be excluded from weight based packaging; printing labels and manifests within the app; using our flat rate pricing for customers as opposed to what Aus Post charge us; and being able to nominate whether signature is required or not.... the one downside is something we only found out today, moments before we were due to launch the app as it wasn't something that was able to be tested before we entered our live production API key. The delivery notes/order notes field in Shopify is completely ignored by this app! If a customer wants to leave instructions (in the shopify Order Notes field) for the delivery driver, e.g. "My apartment is the one at the rear of the building" or "Please use the side stairs not the front door" this app will ignore those notes, so your Aus Post label gets printed with a BLANK delivery notes field. The delivery notes field is right there on the label the app produces, it's right there on shopify Cart page, but the developer will not map the two fields together. We are disappointed that at the last minute we can't launch our store and now have to find an alternative solution. Such a shame.

Goodwill Wine
Australia
4 mesi di utilizzo dell’app
9 dicembre 2019

Amazing app! It is so easy to use and most importantly it saves a huge amount of time to generate and print labels! The support team are always responsive and timely too.

SONYA SWIM
Australia
3 mesi di utilizzo dell’app
3 marzo 2023

I am totally new to this, the consultant that contacted me to help set up the app was extremely helpful and she went out of her way to help set me up with everything. Highly recommended.

NekoActive
Australia
3 mesi di utilizzo dell’app
PluginHive ha risposto 7 marzo 2023

Dear NekoActive,

Thank you for sharing your positive experience with the Australia Post Rates & Labels App! We're glad that we were able to help you connect Australia Post to your Shopify store.

Happy Shipping with PluginHive!

16 febbraio 2023

As soon as installing the plug in I received a call from Adinna, and she was very helpful. I started as not knowing anything and confused as hell but she scheduled a zoom call and walked me through it. She is very patient with me, I did not feel like a burden at all. Highly recommend

GAcreationsAU
Australia
2 mesi di utilizzo dell’app
2 marzo 2023

Great support over the phone, simple and easy to use to generate multiple shipping labels and tracking numbers.

Beechworth Natural Farm
Australia
Circa un mese di utilizzo dell’app
2 marzo 2023

Excellent customer service, Addina was very helpful and fixed my issues! Also gave me her email for ongoing support.

EquiNurse
Australia
Circa un mese di utilizzo dell’app
23 gennaio 2023

Sibi Firoz was very knowledgeable he knew all the information i needed to set up my shipping and helpful, very understanding glad i downloaded the app.

Luxe Kisses
Australia
29 giorni di utilizzo dell’app
PluginHive ha risposto 16 febbraio 2023

We appreciate you taking the time to review the PluginHive Australia Post app! It brings us great joy to know that our team delivered excellent customer service and assisted you with your inquiries and setup. Luxe Kisses can benefit from our flexible shipping options that include free shipping on all orders and express shipping for faster delivery. Thank you for choosing our app!

7 giugno 2023

Used this app as a replacement for external shipping software. Provides the same functionality without having to leave Shopify!
Customer support has been very quick and helpful.

Josie Coffee
Australia
22 giorni di utilizzo dell’app