Recensioni (115)
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In base alla valutazione
Finally found an app that does what we intended from the start in a semi elegant way of forwarding customize shipping rates to our customers particularly when we have a wide mix of parcels being sent. What truly sets this company apart for us is the exceptional service provided by Laura. She takes full ownership of her work, which shows in her seamless communication, flexibility in accommodating our requests, and takes the time to understand our business needs as if they were her own. I’d highly recommend them without hesitation!
Absolutely terrible App. All shipping settings deleted overnight without warning and no technical support provided to investigate thoroughly. We are constantly getting messages from customers asking why we don't ship to their country (USA/China/UK) when we have been shipping to those countries for years. App is full of bugs and is now causing us to lose customers as there is only so many times you can apologise to the ones who are unable to order. No phone support at all which should be an instant red flag for anyone reading this. DO NOT USE THIS APP - there are plenty of others out there and I strongly urge you to chose a competitor that actually allows your products to be sold - unlike this one. We sell around 5000 orders each year so this is not simply a few instances.
Hi Francine,
Your feedback is noted, however our developers fully reviewed your case, and the shipping settings issue was not caused by Addition. Logs confirm there was no removal or disconnection from our side. The app cannot remove itself from your shipping zones without manual action within Shopify. We provided advice on how to escalate this appropriately with the Shopify technical support team.
The missing international rates relate to configuration issues we’ve previously flagged included incorrect package settings and dimensions. Unfortunately, we were unable to investigate the most recent case further as you declined to provide the full cart product details needed to replicate the issue.
As with many businesses, we offer email-based support so we can keep a detailed history of issues and resolutions - including our earlier advice on adjusting package settings to fix rate visibility.
We’re happy to assist further, but we do need full details in order to properly troubleshoot.
Can't recommend these guys enough!
Their customer service is on point - they responded to my email within minutes. They proactively resolved my issue and provided me feedback on what the issue was and how to avoid it in the future (my issue was self-inflicted).
As a Busy business owner, it was so refreshing to have received a response so quickly with my issue already resolved!
Thank you so much for your kind words! We’re stoked to hear that you had such a positive experience with our support team. Providing quick and helpful resolutions is what we strive for, and it's great to know we could make things easier for you. If you ever need anything else, we're always happy to help!
Cheers
Team AMP
Days of ongoing shipment creation issues with no resolution in sight. The support team has been unhelpful and unresponsive!
Hi team
Thanks for your review. We know this was left during a frustrating moment, but we’re glad to see everything’s now working as expected and your default address is pulling through.
We also saw you’ve upgraded to eParcel fulfilments — great move, and we’re excited to keep supporting you as you grow!
While we know it might’ve felt slow in the moment, a 2-hour support reply isn’t too bad from our (1 person) support team! Thanks again for your patience and for sticking with us.
Love this app and the support team! Integrates seamlessly with our Shopify and whenever I have an issue the support team are always there to help look into my problem and come up with a solution. If you’re looking for an Australia post plug-in, this is the one!
Hi Dan, thanks so much for being a loyal user of our app! It’s fantastic to know that both the app and our support have been valuable to your business over the years. We look forward to being a part of your eCommerce journey for many more to come!
- Team AMP
Great app and great support. Have been using it for 5 years now across 2 eComm businesses.
We love hearing this, and we're grateful for your support! It’s always our goal to provide seamless integration and reliable support. We look forward to continuing to support you as your businesses grows.
Cheers,
- Team AMP
We have used this from the beginning. Constant improvement and always being available to assist are the highlights of the app. This is a stable and solid workhorse that we have relied on and never lets us down. Great Value for money and works perfectly for our shipping requirements.
Thank you for the glowing review! We’re so glad the app has continued to meet your needs and that you’ve found it reliable and valuable over time. Your trust and feedback keep us focused on improving to ensure we always meet the highest standards. We're grateful for your continued support!
- Team AMP
Started off well using this, but the plan of the app quickly jumped up into charging us more ($25 a month), and the rates were incorrect at checkout. It's showing a lower price for shipping at checkout to customers which means we have to cover the additional spend on shipping ourselves. This extra $2-3 on shipping per sale quickly adds up and the support team have not helped resolve this issue and are refusing to give us a refund on the monthly subscription. The refund would at least help cover some of the discrepancy but they are refusing! I am going to find a new provider immediately as this is such a headache and costing our business. Would not recommend.
We’re sorry to hear about the issues you’ve faced with shipping rates and the increase in pricing. We completely understand how this has been frustrating.
We can see the app is still installed, so we’ve sent you an email to see if you’d like any further assistance in resolving the discrepancies. Would love to get this sorted out for you!
- Team AMP
Addition has the best support for an app anywhere in the world. Fast, friendly, knowledgeable and helpful.
Found my old review from March 2016 and thought I should update it. I am still here 4 years later still using the same app. I think I have only needed support from Addition support a handful of times over the years. The shipping calculator has worked perfectly with no hiccups.
I have just updated my store to include eparcel and Addition support once again has been super helpful. He responds faster than any support I've ever used.
I haven't thought once about switching to a different app over the years and don't plan to now either! Thanks Addition support!! I promise to empty my email inbox to ease your OCD :)
MARCH 2016- I have only set up this app tonight so too soon to review how it is working with shipping costs, but the customer service I have received from Addition support is second to none. He replied to me within minutes late at night and has helped me with all my queries. I am hoping this app will help me to be able to easily ship worldwide without the hassle of manually entering in shipping costs!!