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Absolutely terrible App. All shipping settings deleted overnight without warning and no technical support provided to investigate thoroughly. We are constantly getting messages from customers asking why we don't ship to their country (USA/China/UK) when we have been shipping to those countries for years. App is full of bugs and is now causing us to lose customers as there is only so many times you can apologise to the ones who are unable to order. No phone support at all which should be an instant red flag for anyone reading this. DO NOT USE THIS APP - there are plenty of others out there and I strongly urge you to chose a competitor that actually allows your products to be sold - unlike this one. We sell around 5000 orders each year so this is not simply a few instances.
Hi Francine,
Your feedback is noted, however our developers fully reviewed your case, and the shipping settings issue was not caused by Addition. Logs confirm there was no removal or disconnection from our side. The app cannot remove itself from your shipping zones without manual action within Shopify. We provided advice on how to escalate this appropriately with the Shopify technical support team.
The missing international rates relate to configuration issues we’ve previously flagged included incorrect package settings and dimensions. Unfortunately, we were unable to investigate the most recent case further as you declined to provide the full cart product details needed to replicate the issue.
As with many businesses, we offer email-based support so we can keep a detailed history of issues and resolutions - including our earlier advice on adjusting package settings to fix rate visibility.
We’re happy to assist further, but we do need full details in order to properly troubleshoot.
Days of ongoing shipment creation issues with no resolution in sight. The support team has been unhelpful and unresponsive!
Hi team
Thanks for your review. We know this was left during a frustrating moment, but we’re glad to see everything’s now working as expected and your default address is pulling through.
We also saw you’ve upgraded to eParcel fulfilments — great move, and we’re excited to keep supporting you as you grow!
While we know it might’ve felt slow in the moment, a 2-hour support reply isn’t too bad from our (1 person) support team! Thanks again for your patience and for sticking with us.
Started off well using this, but the plan of the app quickly jumped up into charging us more ($25 a month), and the rates were incorrect at checkout. It's showing a lower price for shipping at checkout to customers which means we have to cover the additional spend on shipping ourselves. This extra $2-3 on shipping per sale quickly adds up and the support team have not helped resolve this issue and are refusing to give us a refund on the monthly subscription. The refund would at least help cover some of the discrepancy but they are refusing! I am going to find a new provider immediately as this is such a headache and costing our business. Would not recommend.
We’re sorry to hear about the issues you’ve faced with shipping rates and the increase in pricing. We completely understand how this has been frustrating.
We can see the app is still installed, so we’ve sent you an email to see if you’d like any further assistance in resolving the discrepancies. Would love to get this sorted out for you!
- Team AMP
We have had this app since 2022, at that point we received great customer service when adding new products was causing issues.
Fast forward to 2024 and we have had the postage down for four days, have emailed the app who told us the team were away in Singapore, we have customers emailing as they can't place orders and are losing money.
If you set up an app you need to be available to people year round as businesses do not stop just because you are away for team building activities. We have emailed numerous times and no one replies.
Reading the reviews it says there is no after hours support-I told them 12 months ago they needed this, also there is no one helping during their business hours so its rubbish
Hi Emma,
Thank you for sharing your feedback and for being with us for such a long time! We understand how frustrating it must have been to experience downtime, especially when running a business.
While our support team is growing, we currently don’t offer after-hours support, but we’re working hard to improve our overall support experience and response times. Please feel free to reach out if there’s anything we can do to ensure everything is running as smoothly as possible moving forward.
- Laura @ Team AMP
Absolutely rubbish app. Blocks integration with any other shipping service and only allows shipping on standard Auspost sizes. Which means if it’s a large item your customers can’t buy it.
Support is also rubbish, nothing better than waiting hours while you lose customers. Avoid
Hi Green Genius,
Sorry we fell short when you reached out! While we don't currently have an after hours support team, we do pride ourselves on responding quick smart when we're online.
Our app doesn't block stores from connecting other shipping services, but rather the issue here is you are trying to connect to an independent company called "Interparcel", which is not a service provided by Australia Post. You can check out the Interparcel website and download their app to connect your store to their platform. The TCC app can certainly support businesses who ship oversized or heavy items however you do need the right Australia Post contract for this capability.
Shipping can be a confusing space! We’re happy to provide further guidance, even if you’re no longer with us so reach out anytime if you need. In the meantime, we have issued a full refund.
- Team TCC