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I would suggest only using the Lite plan of this app. We've been using it for a couple of years for shipping rates at checkout and it was all good until recently we tried upgrading to the Basic plan. The "ETA shown with shipping rates" feature doesn't work quite well for international orders - it shows longer time than Australia Post's website.
Another big problem we had was updating packagings. Our shipping rates were down for a day on a weekend so I had to email the support team and waited till Monday - yes, their app is handling such an important step of online shopping and it charges quite a lot but they are not 24/7, not even supporting you on weekends. After their response I realised there's a really CRITICAL thing that you should always set up a packaging for customer checkout and it has to be "your own packaging" with clear dimensions of L/W/H, otherwise no shipping rates will show at checkout. We took a lot of efforts to finally figure out the details not mentioned for making shipping rates work, however this is not clearly stated in instructions!
All these frustrating things we had made us downgrade back to the cheapest one...
Hi team!
We appreciate your long-term use of the app and the feedback. We’re always striving to improve, and we’re sorry to hear the ETA feature didn’t work well for international orders, the ETA's do come from the Australia Post API rather than the public ETA on their website so unfortunately we aren't able to edit them at this stage. We can see you’ve downgraded to the Lite plan, but if you ever reconsider upgrading again, feel free to reach out—we’ll be happy to support you through the setup to ensure everything works smoothly.
- Laura @ Team AMP
We have been using Addition for a few months now, it took a little while for the team to get used to it, the team has rapidly implement feedback including address validations and show us how to best use the app. However every month the billing is a problem and they put a help us serve you better to the ops team stopping us from shipping orders has gone down since AMP bought it.
Hi team! Thank you for sharing your experience and for sticking with Addition over the past few years. We’re thrilled to hear that the team has been responsive to your feedback, particularly around features like address validation and helping you get the most out of the app.
We did temporarily have a survey pop-up before accessing the app, which we’ve since adjusted based on feedback from users like yourself. Moving forward, users will be able to skip the survey to avoid any interruptions in accessing the app.
Our team has reached out regarding the billing problem as we'd love to get this resolved.
We truly appreciate your continued trust in us and will work to ensure everything runs smoothly going forward.
- Team AMP
No good for epracel and too many server time outs. In addition, if you have a partial order fulfilment you have to create it's own manifest which wastes a huge amount of time, especially if you have a few to do for that day.
We have a huge number of SKU's and in this app you are prompted to fill all the measurements and weights in. We did this. However, the package sizes do not automate (what was the point of entering all those measurements?). You can only create shipping rules for packages based on weight which is flawed.
Most appallingly, the weights calculated for the postage don't even match the weights you have entered for each sku and packaging. They are way off.
We have spent a huge amount of time migrating to this app to find it doesn't do what it claims. For the price I expected much better.
This app has a long way to go.
Thank you for sharing your detailed feedback. We’re sorry the app didn’t meet your expectations, especially with the partial fulfillment manifest and packaging issues. We can see the app is no longer installed, but we’ve sent an email in case you’d like to discuss this further. We’d be happy to offer additional support or hear more about how we can improve these features.
- Team AMP