Authorize.net

The app installs on the Shopify platform but is not supported or functional.

DO NOT UPDATE - DO NOT UPDATE - DO NOT UPDATE

Presently manual draft orders are not working. All subscription services do not see Authorize.net anymore, so all your subscriptions will fail. We verified this using two different Subscription services on Shopify today. This isn't an update, it is a downgrade. You will be looking for a new credit card system to allow subscriptions. All your current subscribers will need to resubscribe which is a nightmare, since many subscribers had unique prices and plans. So this will need to be done manually by calling each individual subscriber and somehow providing some coupon that matches the exact amounts they had previously. When I say, this is a nightmare... I am not kidding. If you have a large subscription base, your sales will be destroyed until you get people back up on another system in a manual fashion. I have been dealing with Authorize.net, Shopify and this insanity for a couple of days and nobody provides a solution after your subscriptions start failing. What a massive failure. Both Bold Subscriptions and Seal Subscriptions do not work after this update. Others report ReCharge does not work either. We suspect many others do not work as well.

Since migrating to the new connector, you can not process a credit card against a manual order in the backend. It will fail every time with "Enter a valid credit card". There are no issues on the customer facing side.

Also, none of the CVV or AVS checks are being passed back to the Shopify order. You have to look in the Authorize_net gateway for all fraud screening now on every order. Also, without any AVS or CVV information in the order, any Shopify Flows you have setup to screen orders are useless.

Even the logged event in the order timeline under "Information from the gateway" now only shows a payment id with nothing else.

This needs to be fixed ASAP.

We sent an email. The app does not work at all for subscriptions. We can't even roll back to the old plug-in. We are losing thousands of dollars as we speak. This is one of the worst-timed changes ever. Please roll back the old app or make the new app work for DRAFT ORDERS or SUBSCRIPTIONS. We cannot put in any of these two categories...

App does not report transaction data properly since the new migration including 0 access to any of the fraud filters that were always made available. Also, none of our settings in the fraud detection suite are working anymore and shopify/authorize.net are processing all orders, even if the settings we have set up are to automatically decline. As another reviewer pointed out, shopify says its authorize.net, and authorize.net says its shopify so we cannot get the issue fixed as neither is willing to take any responsibility. Would recommend switching to another gateway if you want to avoid this whole headache.

it led to a problem on our Shopify Store’s functionality has stopped capturing payments for all new orders ever since this App was installed as per recommendation by our 3rd Party provider, eBizCharge. Tech support of eBizCharge says it's Shopify, but Shopify support says it's them. Going circles. Still waiting this issue be resolved.

We upgraded to the newest Authorize.net app since previous one will be discontinued this month. Manual orders doesn't work. You need to fix this asap! We have manual orders! This is a must feature. When we try to process the card it shows as "Enter a valid card number"

This is nonsense! Please fix it.
I tried with several cards but for manual orders this doesn't work!!

horribe app does not work been at it for hours and still not working . losing sales every minute it is down

Just like all the other reviews here, this new switch has been a nightmare. It has cost us thousands of dollars.

We started getting lots of unexplained declines... and all of our subscription sales can no longer be processed.

Thankfully we had another merchant account to switch to, so for now, we are no longer using Authorize.net until this gets fixed (and maybe forever).

Broke payment importation between my store and ERP system