Nova: Multi Currency Converter

So glad to hear you found our service helpful and fast! Thanks for the great review!
- Kevin & Nova Apps Team

Thanks for the review! If there's anything else we could do to enhance your experience, please let us know. We're always here to assist.
- Kevin & Nova Apps Team

Glad we could assist you quickly! If you need anything else, we're here to help. Thanks for the feedback! 😊
- Kevin & Nova Apps Team

Yay, thanks for the shoutout! We'll pass your kind words to Yaci. Glad to hear you had a great experience with our support team.
- Kevin & Nova Apps Team

Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂
- Kevin & Nova Apps Team

Great to hear our support was fast and reliable for you! We're always here to help. Thanks for the kind words! 😊
- Kevin & Nova Apps Team

Hi there,

Pat here from Nova Apps Tier 2 Support. I've just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it.

I understand your frustration with the currency conversion issue, and I'm sorry that we weren't able to meet your expectations in this regard. Unfortunately, Shopify does not allow apps to customize the checkout process, including currency display. As a result, when customers proceed to checkout, prices will revert to your store's native currency, regardless of their selections elsewhere on the site.

This restriction is likely in place for security reasons, as the checkout page contains sensitive customer and bank details. While we would love to provide a seamless currency conversion experience throughout the entire purchasing process, it's currently beyond our control due to Shopify's limitations.

Please know that we take every piece of feedback seriously and are continuously striving to improve our services. If you ever reconsider using our app in the future or have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can.

Once again, I apologize for the inconvenience caused, and I wish you the best of luck with your future endeavors.

Best regards,
Pat

Thank you for your kind words! We're thrilled to hear you received prompt service. Your satisfaction is our top priority!
- Kevin & Nova Apps Team

Thanks for the feedback! We're so glad we could help. If you need anything else, just let us know.
- Kevin & Nova Apps Team

So glad to hear you received exceptional help! Your thanks mean the world to us. 😊 Feel free to reach out anytime!
- Kevin & Nova Apps Team