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I had troubles with the html code but Izzy from the support team was super helpful and friendly and solved my problem in seconds! Great customer support, thank you Izzy!
We're so glad our support team could help you sort out the HTML issue quickly! Thank you for the wonderful feedback!
- Kevin & Nova Apps Team
Great app, works great and customer service fast and top notch. Definitely will use on all my stores
Thrilled you're loving our app and customer service! We're excited to be a part of all your stores. Thanks for the support! 😊
- Kevin & Nova Apps Team
Jon came to my rescue when I urgently needed assistance setting up the currency converter for my store. His rapid response time and exceptional communication skills were invaluable. Thank you so much, Jon!
Thrilled to hear we could help in a pinch! Your appreciation means the world to us. Always here when you need us. Thank you for your kind words!
- Kevin & Nova Apps Team
Yaci was a great help. Super fast and very helpful. And she went the further mile by following the instagram page of my store!
So glad to hear you had a positive experience! Thanks for sharing, and we're thrilled to support your store.
- Kevin & Nova Apps Team
If there is a way i can give NOVA 10 review honestly they really worth it
We're truly honored by your words! Your support means everything to us. Thanks a ton for considering NOVA worthy of a perfect 10! 🌟
- Kevin & Nova Apps Team
Not good. Cost us a lot of sales. The price kept switching between currencies and the price for variants was not showing properly. Customer service takes ages so I am just going to uninstall. Can’t wait for them 24 hours to respond
Hi Fatima,
I have just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it. I've taken note of your concerns and have sent you an email to further discuss the issues you encountered.
Additionally, I want to acknowledge that while we strive to address customer inquiries promptly, there are times when our response may be delayed when dealing with unique cases such as yours due to our limited resources as a completely free app. However, please rest assured that every case is of utmost importance to us, and we are always doing our best to handle them as urgently as possible. We also have a 24/7 chat support team that handles less unique cases efficiently.
Having said that, your feedback is invaluable to us, and we genuinely hope to hear back from you soon.
Sincerely,
Lester
They are very quick in responding unlike most services. Definitely made my day!
That's wonderful to hear! We're thrilled we could make your day with our quick response. Thanks for sharing your experience!
- Kevin & Nova Apps Team
Jon has been incredibly supportive throughout our projects. His quick responses, thorough explanations, and willingness to help at any time have made a significant difference. Jon’s support is consistently reliable and invaluable. Highly recommended!
Thank you! It's been a pleasure supporting your projects. Your kind words mean a lot. Looking forward to continued success together!
- Kevin & Nova Apps Team
I had a question about snippet code, they reply under a minute and it's Sunday! Everything working great and the customer support is amazing!
Wow, thanks for the great review! Happy to help any day, even Sundays. Glad your code is working well now. Reach out anytime for amazing support!
- Kevin & Nova Apps Team
Well, It's out first trail but we like it and hope it been good for long term :)
So glad you're enjoying it so far! We're here to ensure it stays great for you. Thanks for sharing your thoughts! 😊
- Kevin & Nova Apps Team