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good customer service !
Thanks for your feedback! We're glad you're happy with our customer service. 😊
- Kevin & Nova Apps Team
Terrible customer service. Responses are formulaic and clearly copy-pasted from templates, showing a complete lack of effort or logical problem-solving. They prematurely diagnosed an incompatibility with our store, when in fact the issue was caused by another app—a clear indication of poor training and engagement from their support team.
I can’t comment on the app itself, as we couldn’t even get past the initial setup due to their unhelpful customer service. Would not recommend based on this experience(Michele).
I recently started using the Nova Multi-Currency Converter, and I must say it's been an absolute game-changer for me. The app is incredibly user-friendly, offering accurate conversions with a sleek interface. It supports a wide range of currencies, which makes international transactions and tracking expenses much easier.
What truly sets Nova apart, though, is their 5-star customer support. I had a small issue with syncing rates, and their support team was not only quick to respond but extremely helpful in resolving the issue. They were professional, patient, and made sure I was fully satisfied before closing the ticket.
Highly recommend Nova for anyone looking for a reliable currency converter with top-notch customer service!
Thank you for the glowing review! We're thrilled to hear Nova Multi-Currency Converter is making such a positive impact on your business. Your recommendation means a lot to us. 😊
- Kevin & Nova Apps Team
Jon! hey dear you are such a helpful person for my issue. Too much satisficed by your services thanks allot
Thank you for your kind words! We're so glad to have been able to help. If you need anything else, just let us know! 😊
- Kevin & Nova Apps Team
As before my challenge was like in immediately resolved.
Great help.Thank you very much.
Nic van Wyk
Timeless Collectible Books
We're thrilled to hear your issue was resolved quickly and effectively! Thanks for the great feedback. We're here whenever you need us! 🌟
- Kevin & Nova Apps Team
For a free app, this is absolutely amazing. I didn't know I had to enable the app from the theme, the support responded within 2 mins and fixed everything for me. Great app, recommend it!
Thanks for the fantastic review! We're so glad our support team could help you get everything set up quickly. Enjoy the app, and thanks for recommending us!
- Kevin & Nova Apps Team
We used to be very satisfied. But the Service Team is not helping us to fix the issue that the text on the currency button is not visible.
We do not receive any mail update.
I hope our opinion changing again soon.
Sorry to hear about this issue! We’re looking into the problem with the currency button text and will update you soon. Thanks for your patience and feedback!
- Kevin & Nova Apps Team
I can recommend this app because I got Alex as an helper and in about 15 minutes all my questions got answered very quickly.
Thanks for recommending us! We're thrilled we could answer all your questions so quickly. 😊
- Kevin & Nova Apps Team
it was really quick and helpful,thanks (jon) and the booster seo team.
Thanks for your review! We're thrilled to hear our team could help. Reach out anytime you need us!
- Kevin & Nova Apps Team
Precisei de um atendimento, e fui orientado a resolver a configuração do formato da moeda de minha loja, grato, Rain pela atençao.
Que bom que pudemos ajudar com sua configuração de moeda! Obrigado por entrar em contato conosco. 😊
- Kevin e Nova Apps Team