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Teresa very good specialist. It took me a long time to help, but everything worked out for me. I’m very happy about it
So glad to hear everything worked out well, even if it took a bit of time. Your happiness is our top priority! Thanks for sticking with us. 😊👍
- Kevin & Nova Apps Team
Highly recommended.
My edit money format wasn't editable, so I reach out to live chat and within a minute I was guided on how to activate it. It was very smooth.
So I highly recommend this app.
Wow, thank you for the high recommendation! We're so glad our live chat could assist you swiftly. Your smooth experience is our goal. Thanks for choosing us!
- Kevin & Nova Apps Team
Alex helped me through my issue and now my stores is up and running with conversions. The app is great!
Thrilled to hear your store is thriving with our app! Thank you for trusting us with your success. 🚀😊
- Kevin & Nova Apps Team
Not good. Cost us a lot of sales. The price kept switching between currencies and the price for variants was not showing properly. Customer service takes ages so I am just going to uninstall. Can’t wait for them 24 hours to respond
Hi Fatima,
I have just read your recent review regarding our app, and I want to extend my sincerest apologies for the challenges you faced while using it. I've taken note of your concerns and have sent you an email to further discuss the issues you encountered.
Additionally, I want to acknowledge that while we strive to address customer inquiries promptly, there are times when our response may be delayed when dealing with unique cases such as yours due to our limited resources as a completely free app. However, please rest assured that every case is of utmost importance to us, and we are always doing our best to handle them as urgently as possible. We also have a 24/7 chat support team that handles less unique cases efficiently.
Having said that, your feedback is invaluable to us, and we genuinely hope to hear back from you soon.
Sincerely,
Lester
Great and easy-to-use app. Although I made a small mistake, Izzy provided me with help very quickly and efficiently. Thank you for the excellent work!
Thank you for your kind words! We're happy to help and thrilled you're enjoying our app. Your feedback is greatly appreciated!
- Kevin & Nova Apps Team
Nova support very humble and step by step guider espacially Alex! help me a lot to solve my issue.
So glad to hear our guidance was helpful! Our team always aims to be as supportive and clear as possible. Thanks for sharing your experience! 😊
- Kevin & Nova Apps Team
Great app! Great customer service. Fast and helpful Communication.
Thrilled to hear you're loving the app and our customer service! Your feedback means the world to us. Thanks for sharing! 🌟
- Kevin & Nova Apps Team
Aplicativo parece prático de usar e com suporte rápido! Alex, super atenciosa e educada!
Obrigado pelo feedback! Estamos felizes que você ache o aplicativo prático e nosso suporte útil. Sua experiência é importante para nós! 😊
- Kevin e Nova Apps Team
pol really did a great job assisting me with the HTML snippet
So glad we could help with the HTML snippet! If you need anything else, we're always here. Thanks for your kind words! 😊
- Kevin & Nova Apps Team
Great service by Jon! Although there was a feature I requested that wasn't available he told me it was a good idea, and that he will ask the developers to look into it. Great app overall and awesome service!
Thanks for your great review! We appreciate your suggestion and are looking into it. We're thrilled you're enjoying the app and our service!
- Kevin & Nova Apps Team