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I've had the app installed for a while and have encountered the same problems time after time.
When switching currency, the rounding rules that you set up in markets (rounding to 0 decimal points) doesn't flow through to this app. So for a currency like Kuwait Dinar, instead of 145KWD, it shows 145.760KWD - which doesn't look great or professional.
This applies to all currencies - ignoring the decimal rules you can set with Shopify, so USD shows as $450.00 for example.
I have contacted support numerous times and they either say it's a shopify problem, or that they just can't help me.
Additionally, they are great at the initial customisation setup, but EVERY TIME you update your theme, their customisations are removed, and you have to reach out to them to edit it for you again, which has become extremely tiresome.
It is such a shame as this app is generally good at what it does, but the creators seem to have no desire to refine it to make it an excellent experience for shopify users and their customers.
I will be looking around to find an alternative.
Hi Matthew,
Thank you for sharing your detailed feedback.
Regarding the rounding rules issue: This behavior is tied to Shopify Markets, where the rounding is set at Shopify's end as rightly informed by our agent earlier. Unfortunately, our app reflects the data provided by Shopify. Shopify Support would be the best point of contact to resolve this, as they can directly assist with Markets configurations.
Regarding the theme updates, we understand how frustrating it can be to reapply customizations after every theme change. While this is common with theme-dependent apps, we are exploring ways to streamline this process for our users. In the meantime, our team remains available to assist you promptly with any adjustments required post-theme updates.
Your feedback about refining the app’s experience is taken seriously. We are constantly working to improve, and insights like yours help us identify areas to prioritize.
Thank you again for using our app. We hope you’ll reconsider and give us a chance to address these challenges.
Best regards,
Reshma
CSM
MLVeda
on checkout the currency goes back to the primary country, how can we make it provide the buyers currency?
Shopify does not allow any currency app to work at its checkout hence Auto Currency Switcher app works till the cart page only.
For checkout, you can enable Shopify Multi Currency feature or you can drop an email at support@mlveda.com and we will assist you with the checkout app by MLVeda that you had on your store earlier.
Also, you can reply to the email already sent on payment.mosaic@gmail.com.
Cheers,
Reshma
Customer Success Manager | MLVeda
I tried using this app. unfortunately it isn't accurate with the PayPal Exchange rate and as a result charges a different amount than what is displayed on the Shopify store.
Hi,
It is a limitation of Shopify and not of our app.
Shopify does not allow any app to convert currency for PayPal payments as it is not supported by Shopify's multi currency feature.
Due to this, the currency reverts to store currency and PayPal exchange rates are applied when trying to pay using PayPal.
~MLVeda Relationship Team
forcing me to review before ive even used the product
Didn't work with our theme. Spent almost a day trying to figure what is wrong and also contacted support. But since we were in a hurry and got no response after waiting half a day, we switched to a different plugin and it worked right flawlessly.
*Zero Star Review* App did not work and so I uninstalled it but not all code was removed and my site was damaged. As a result, i lost a lot of money on lost sales!!
They advertise that their app does not leave any code behind after it is removed but this is not true! I now have to waste more money hiring a developer to fix my site!
I regret the inconvenience. Would you please add us shopify@mlveda.com and provide access to "Themes" ? We will resolve the issue immediately. Please send us an email at support@mlveda.com once you do it.
Unfortunately not working for us, keeps reloading the site.. therefor makes the site unusable when activated on our theme..
Hi,
Thank you for taking the time to give feedback. I apologize for the inconvenience caused.
We will quickly check and set up our app as per your store theme. Please install the app by clicking on the below link:
https://apps.shopify.com/auto-currency-switcher
I have sent a collaborator access request to your store. Please accept it.
We are really eager to integrate our app's switcher into your store. 😊
Best Regards,
Sonali Kulkarni.
Free plan does NOT convert currencies automatically. Only paid plan :( That's too bad cause I liked the interface of it. Developer should consider adding this feature in the free plan.