絞り込む
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評価順
I installed this app because I was impressed by all 5* reviews. At first it worked fine, A few days ago a friend in Kyiv wanted to browse my site so, for the first time in several weeks I decided to view the actual site, not the Shopify admin.
I was horrified to discover that the converted price was 100 times the actual price. And to make matters worse, I have no idea how long this has been going on.
I have emailed twice for support and I have had no response and not even an acknowledgement of my email.
I will now be deleting the app and looking for a replacement.
Hi there,
The issue was not caused by our app, but by the language selector running in your store.
The languages widget is "translating" all of the price elements after they are converted, causing the price elements to inflate as it failed to detect the correct currency formatting.
This information was shared by our tech team through multiple emails that we sent to your Shopify admin registered email address. You might want to check your inbox (and possibly your spam folder) to see our responses.
I'm not sure when and how the languages app was added and messed up prices in the store that resulted in inflated prices as our Auto Currency app is running in your store since early July.
We have a record of all other correspondences from our team on 18th and 16th of Nov if you want to revisit the technical information we shared regarding your specific setup.
You can also follow up with our tech team directly: support@conversionbear.com
We reply to all inquiries within 24h or less.
Yes, even on weekends.
I hope over 515 five star reviews will testify to the level of service we're delivering across all of our apps, whether they are paid or free to use.
Jonathan.
This app is too much slow when you reload the page , i already informed the app management name of lynda but she did not response, i really disappointed , even i would to inform about this issue to shopify.
Dear Abu Bakkar,
The app is loaded after the entire site is loaded.
It has no impact at all on your site overall loading speed.
It works this way because we are do not change or add code to your theme.
☝️ We do not inject any code to your theme files to avoid leaving dead code in case you uninstall.
We rather stay risk free and avoid leaving messy themes behind.
As per the lack of response claim - I'm surprised you feel this way.
You granted us with staff access and we even set up the app for you.
We exchanged 26 emails answering every question you had.
Was it our refusal to change your store's payment platform that got you upset?
I apologise, but we can not change merchants payment platform settings.
That's a task that is too risky and private for us to do on your behalf.
Our team goes above and beyond for every business owner, as we are business owners ourselves.
I think over 200 five star reviews would testify to that.
Let me know if there's anything else we can do for you.
Our team is at your service.
Best regards,
Jonathan.
Co-Founder @ Conversion Bear