Rekaching Subscriptions

Hi there,

Thank you for your continued interest in our app and for sharing your thoughts. We would like to address the viewpoint mentioned in your review regarding the Rekaching Subscriptions App: this app has always been owned by our company and was not acquired by Seal Apps.

However, due to adjustments in our company's direction and limitations in our team's resources, we've had to make a challenging decision to temporarily suspend operations for this app, leading to its removal from the Shopify App list. Contrary to certain speculations, our intention was not to restrict users to promote other paid services. In reality, the Rekaching Subscription App offers both free and paid versions. If profit were our primary goal, there were alternative approaches, such as limiting the free plan version and encouraging current users to upgrade to the paid plans. However, that was not our intent.

The decision to suspend operations was not aimed at directing users towards paid services. Instead, it arose from our recognition that our existing resources couldn't ensure the app's optimal functionality. Our fundamental goal was safeguarding the interests of Shopify store owners in making this challenging decision.

We genuinely regret receiving the one-star review and apologize for any inconvenience and dissatisfaction caused to you. We completely understand and empathize with your concerns.

We extend our sincere apologies for any inconvenience caused and appreciate your understanding during this transitional period. Your ongoing support means a lot to us.

Should you have further questions or suggestions, please don't hesitate to contact us. Your feedback is of utmost importance to us.

Thank you once more for your understanding and support.

All the best,
CW Subscription Team

Vielen Dank für Ihre Bewertung. Wir werden mit Ihrer Ermutigung besser sein. Wenn Sie Hilfe benötigen, können Sie sich gerne an uns wenden.

So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help. Much appreciated, Nona