Auto DS: US Dropshipping & POD

Update: AutoDs contacted my store through WhatsApp after seeing my review. They offered to refund my balances, invited me to try their service again with some assistance on managing fees, and offered me 1 month of free service with personal 1 on 1 service for questions on WhatsApp. I waited to update this review for the refunds to clear and am considering trying them again - the refunds took my 1-star review to a 3-star review and will be upgraded to a 5-star If I try them again and have a better experience.

My experience with AutoDS has been overwhelmingly negative due to a variety of issues related to cost, hidden fees, and poor customer support.

Cost Issues:

High Subscription Costs: The platform requires users to pay substantial monthly or yearly subscription fees. Even with these payments, many essential features remain locked behind additional paywalls.

Additional Charges: Key features like AI rewrites of product descriptions and automatic order fulfillment require purchasing additional tokens. This makes the overall cost of using AutoDS significantly higher than initially expected.

Managed Balance Requirements: Users must maintain a managed balance to cover each order. In my case, I was charged over ten times the cost of a product due to various hidden fees. These fees are mentioned in the agreement but are buried deep, making them easy to overlook until it’s too late.

Customer Support:

Automated and Unhelpful: The customer support chat is primarily AI-driven, directing users to submit tickets without providing meaningful assistance. When I sought clarification about the overcharge, the response was dismissive, citing "taxes and fees" without providing a detailed breakdown.

Non-Refundable Balances: None of the balances on the platform are refundable, turning it into a money pit with so many hidden costs and fees that maintaining competitive pricing is nearly impossible unless you sell at a loss.

Conclusion:
Due to the combination of high costs, hidden fees, and inadequate customer support, I cannot recommend AutoDS to anyone. It has proven to be an unsustainable and frustrating experience.

The app seems to have everything, but I don't have any true directions on how to automate everything, and being my first time, it is really difficult to navigate. There is no one available for the live chat to help, I need help with this process.

Sandy was amazing at searching for solutions to my issues and knowing the solutions to common ones. However, the Shopify and AutoDS backend integration settings and help articles for this sync should be improved by both companies.

Apparently, mentorship is not a priority! According to their reply when I asked a question for a mentor. I can't attach a screenshot of their email in the review but below is the link to the screenshot. I suggest not advertising mentorship advice if you can't offer it.

https://drive.google.com/file/d/1xyTkolyS_dqhXtFvXsxoB21vJfkwOp85/view?usp=sharing

The tracking is not updated in time. Sometimes, it updates the tracking on time, sometimes it doesn't. When I asked why, they got back to me after 3 days. Given the short shipping window for TikTok and amazon, that's too late.

Its alright. So far I have had issues with sourcing request and creating a smooth system flow.

BLUF: Amazing and robust platform, but if you need customer service, good luck!
I started a shop 3 months ago and was working well, but their customer service is subpar by any standard. I have used them since the opening of the shop and tested them, CJDropshipping, USADrop and Zendrop, which they all have their pros and cons, but settled with AutoDS. When everything is working, it is amazing, but when you have a quick question or need customer support, you end up waiting days for a reply which they announce would be within 24 hours. I am currently exploring other platforms, since I had some errors and could not get a timely answer and ended up sourcing the product myself.

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with love, mhmd

please 7ada yaamelle adopt

there is people out there who can't do their role as support and there those that can. I recently was having issues with verifying my account on auto ds and i spoke to 2 agents and they haven't done what the last agent i just spoke to did.

All in all dont like the Customer Service, since not everyone o thr Team was competent to help me and connected me with someone else. But there was Carlos who really helped me . Really a G

I only installed the app 2 Days May 16 TO May 18 and the app
is trying to charge me a month in June 01/2024 Why???
My issue about store-( resolved.)
Thank you for Dorina
; Auto DS Manager.
Regards
Choice Store.