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The app seems to have everything, but I don't have any true directions on how to automate everything, and being my first time, it is really difficult to navigate. There is no one available for the live chat to help, I need help with this process.
Hi "Kendell's"!
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns.
Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.
We look forward to hearing from you soon.
AutoDS Team
Sandy was amazing at searching for solutions to my issues and knowing the solutions to common ones. However, the Shopify and AutoDS backend integration settings and help articles for this sync should be improved by both companies.
Hi “Apartment 1850”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
Every customer’s opinion matters to us as we are continually striving to improve our service.
We hope you’ll visit us again soon so that we can deliver the exceptional experience you expected.
Have a great day!
AutoDS Team
Update: AutoDs contacted my store through WhatsApp after seeing my review. They offered to refund my balances, invited me to try their service again with some assistance on managing fees, and offered me 1 month of free service with personal 1 on 1 service for questions on WhatsApp. I waited to update this review for the refunds to clear and am considering trying them again - the refunds took my 1-star review to a 3-star review and will be upgraded to a 5-star If I try them again and have a better experience.
My experience with AutoDS has been overwhelmingly negative due to a variety of issues related to cost, hidden fees, and poor customer support.
Cost Issues:
High Subscription Costs: The platform requires users to pay substantial monthly or yearly subscription fees. Even with these payments, many essential features remain locked behind additional paywalls.
Additional Charges: Key features like AI rewrites of product descriptions and automatic order fulfillment require purchasing additional tokens. This makes the overall cost of using AutoDS significantly higher than initially expected.
Managed Balance Requirements: Users must maintain a managed balance to cover each order. In my case, I was charged over ten times the cost of a product due to various hidden fees. These fees are mentioned in the agreement but are buried deep, making them easy to overlook until it’s too late.
Customer Support:
Automated and Unhelpful: The customer support chat is primarily AI-driven, directing users to submit tickets without providing meaningful assistance. When I sought clarification about the overcharge, the response was dismissive, citing "taxes and fees" without providing a detailed breakdown.
Non-Refundable Balances: None of the balances on the platform are refundable, turning it into a money pit with so many hidden costs and fees that maintaining competitive pricing is nearly impossible unless you sell at a loss.
Conclusion:
Due to the combination of high costs, hidden fees, and inadequate customer support, I cannot recommend AutoDS to anyone. It has proven to be an unsustainable and frustrating experience.
Hi "Economic Choice Goods",
Thank you for updating your review and for giving us the opportunity to address your concerns. We’re glad we could assist you and provide a resolution through our WhatsApp support.
We look forward to the possibility of serving you again and working towards earning that 5-star review.
If there’s anything more we can do, please don’t hesitate to reach out.
AutoDS Team
Its alright. So far I have had issues with sourcing request and creating a smooth system flow.
Hi "Lips Tulips"!
Every customer’s opinion matters to us as we are continually striving to improve our service.
We would be even more grateful if you could let us know what we could do to make your experience better.
Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.
Thank you for sharing your feedback. We look forward to hearing from you soon.
AutoDS Team
Apparently, mentorship is not a priority! According to their reply when I asked a question for a mentor. I can't attach a screenshot of their email in the review but below is the link to the screenshot. I suggest not advertising mentorship advice if you can't offer it.
https://drive.google.com/file/d/1xyTkolyS_dqhXtFvXsxoB21vJfkwOp85/view?usp=sharing
The tracking is not updated in time. Sometimes, it updates the tracking on time, sometimes it doesn't. When I asked why, they got back to me after 3 days. Given the short shipping window for TikTok and amazon, that's too late.
Hi “My Store”!
Thanks for sharing your feedback.
We are sorry to hear you were not satisfied with our Mentorship add on and that you are facing difficulties with the tracking update.
Your satisfaction is important to us and we look forward to getting this resolved for you quickly!
AutoDS Team
hi my name is moe i need money ashen bayye mfalles ma ader yedfa3 osot l madrase w ma ma3o seyara w kl osbo3en byaatini 100 alf w birabbe7 allah jmile w bysrof kl mosreyeto aal argile
thank you
with love, mhmd
please 7ada yaamelle adopt
Hi "My Store"!
Thank you for sharing your feedback.
We’re sorry to hear about your experience and would like to address your concerns.
Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.
We look forward to hearing from you soon.
AutoDS Team
there is people out there who can't do their role as support and there those that can. I recently was having issues with verifying my account on auto ds and i spoke to 2 agents and they haven't done what the last agent i just spoke to did.
Hi "My Store"!
Thank you for sharing your feedback with us.
We are sorry to hear about your experience.
We'd like to address your concerns and assist you further.
Please contact us directly at dorina@autods.com so we can discuss this matter in detail and work towards a resolution together.
Looking forward to hearing from you.
AutoDS Team
All in all dont like the Customer Service, since not everyone o thr Team was competent to help me and connected me with someone else. But there was Carlos who really helped me . Really a G
Hi "LivaSkin",
Thank you for sharing your feedback. We appreciate your honesty and apologize for any inconvenience you experienced with our customer service.
We are thrilled to hear that Carlos was able to assist you effectively and that you found his support helpful.
We continuously strive to improve our service and your feedback is invaluable in this process.
If you have any further suggestions or need additional assistance, please don't hesitate to reach out.
We're here to help!
AutoDS Team
Adding another star, almost entirely for Dorina, who has helped me so much. Without her, I'd never be able to process a basic order. Thank you Dorina!
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Adding an extra star for Dorina, who has been extremely attentive and helpful.
Still, heed my warning, no matter who you signup with:
1- Nothing is "automatic."
(!New!) 1a- Orders cancelled by suppliers with no notice or reason given.
2- Expect problems. & there are exceptions to everything.
3- Don't believe a word of marketing, esp. Shopify's drivel (trust me, I worked in Marketing for a few companies and wrote this stuff).
4- ChatGPT 4 is excellent at generating apology emails to customers.
5- Thank the heavens I haven't started marketing my site yet. I guess, deep down, I knew to expect issues. And wow... was I right.
I'll continue to adjust star ratings as things progress.
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Pure, buggy garbage. Can I give it 0 stars?
Avoid. Avoid. Avoid.
Half my orders end up in "error" state, and when I ask why, I get the standard ".... the order was cancelled by the supplier or customer (whatever that means)," and/or "we have no control over anything" (that much is clear). If (and this is rare) an order actually ships, the shipping times are pretty abysmal. There is literally no useful support.
In summary, a lot of big promises, and massive under delivery. I'm actively trying to find a competent replacement, but my fear is that this is as good as it gets (which leads to bigger questions about "the side hustle." Who is this really benefitting anyway?... hmmm...").
Shopify and AutoDS have turned my initial excitement and exuberance into a daily, dread-filled check of my email and Shopify balance, followed by a slew of apology emails to customers and discount codes they'll probably never user, because their initial experience was so poor (and so out of my control).
I would do anything to start over again with a completely different infrastructure. I can't believe I'm going to have to start PAYING these people money soon, unless I just pull the plug, of course.
Hi "Luscious Skin Care",
Thank you so much for your kind words and for adding another star to your review!
We're thrilled to hear that Dorina has been able to assist you so effectively. Your satisfaction is our top priority, and we will continue to strive for excellence in providing you with the best service possible.
AutoDS Team
I only installed the app 2 Days May 16 TO May 18 and the app
is trying to charge me a month in June 01/2024 Why???
My issue about store-( resolved.)
Thank you for Dorina
; Auto DS Manager.
Regards
Choice Store.
Hi "Choice Store",
We appreciate you sharing your feedback with us.
We sincerely apologize for any confusion or inconvenience you may have encountered. Our aim has always been to provide clarity and transparency regarding our services.
As of now, we have taken immediate steps to address your concern, and we hope that our solution has met your expectations.
We eagerly await your response.
AutoDS Team