レビュー (8,215)

総合評価
4.9
評価レベルごとの件数
  • 評価の90%は5つ星です
  • 評価の8%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2024年5月14日

BLUF: Amazing and robust platform, but if you need customer service, good luck!
I started a shop 3 months ago and was working well, but their customer service is subpar by any standard. I have used them since the opening of the shop and tested them, CJDropshipping, USADrop and Zendrop, which they all have their pros and cons, but settled with AutoDS. When everything is working, it is amazing, but when you have a quick question or need customer support, you end up waiting days for a reply which they announce would be within 24 hours. I am currently exploring other platforms, since I had some errors and could not get a timely answer and ended up sourcing the product myself.

TrendiVerse
アメリカ合衆国
アプリの使用期間:4ヶ月
AutoDS Dropshipping Toolsが返信しました 2024年5月17日

"Hi "TrendiVerse",
Thank you for your feedback.
I’m sorry you weren’t pleased with our customer service.
However, it’s helpful to know how our members experience each individual item, as we take into consideration every piece of feedback that we come across.
Please contact us at dorina@autods.com
We would be glad to address all your concerns!
Have a great day!
AutoDS Team

2024年4月1日

Terrible customer service.
Unclear plan pricing and policies
Cancelled my order and could not recover the status
Manual Fulfilling is useless.

Overall, the platform is not very intuitive and hard to use.

Pawlie Collection
オーストラリア
アプリの使用期間:3ヶ月
AutoDS Dropshipping Toolsが返信しました 2024年4月2日

Hi "Pawlie Collection"!
Thank you for sharing your feedback with us.
We are sorry to hear about your experience.
We'd like to address your concerns and assist you further.
As of now, we have already contacted you and hopefully we will make it right for you 🙏🏻
Looking forward to hearing from you.
AutoDS Team

2024年5月24日

All in all dont like the Customer Service, since not everyone o thr Team was competent to help me and connected me with someone else. But there was Carlos who really helped me . Really a G

LivaSkin
ドイツ
アプリの使用期間:10日
AutoDS Dropshipping Toolsが返信しました 2024年5月27日

Hi "LivaSkin",
Thank you for sharing your feedback. We appreciate your honesty and apologize for any inconvenience you experienced with our customer service.
We are thrilled to hear that Carlos was able to assist you effectively and that you found his support helpful.
We continuously strive to improve our service and your feedback is invaluable in this process.
If you have any further suggestions or need additional assistance, please don't hesitate to reach out.
We're here to help!
AutoDS Team

編集日:2024年4月12日

After a number issues and frustrations with the app and the way it works, Dorina, AutoDS's Q&A Manager has reached out and has been very responsive and tried to help up with any issues in a timely manner. Not sure it's the right platform for us for TikTok Shop due non compliance and needing to self order UK based products which I didn't like, but appreciate how helpful Dorina has been to get our issues resolved and get us answers and show us how the platform works.

Fitzone BXD
イギリス
アプリの使用期間:約1ヶ月
AutoDS Dropshipping Toolsが返信しました 2024年4月5日

Hi "Fitzone BXD",
Thank you for sharing your experience with us.
We're pleased to hear that Dorina, our Quality Control Manager, was responsive and helpful in addressing your concerns.
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing AutoDS.

2024年6月1日

there is people out there who can't do their role as support and there those that can. I recently was having issues with verifying my account on auto ds and i spoke to 2 agents and they haven't done what the last agent i just spoke to did.

My Store
アメリカ合衆国
アプリの使用期間:2日
AutoDS Dropshipping Toolsが返信しました 2024年6月3日

Hi "My Store"!
Thank you for sharing your feedback with us.
We are sorry to hear about your experience.
We'd like to address your concerns and assist you further.
Please contact us directly at dorina@autods.com so we can discuss this matter in detail and work towards a resolution together.
Looking forward to hearing from you.
AutoDS Team

編集日:2024年6月5日

I only installed the app 2 Days May 16 TO May 18 and the app
is trying to charge me a month in June 01/2024 Why???
My issue about store-( resolved.)
Thank you for Dorina
; Auto DS Manager.
Regards
Choice Store.

Choice Store
カナダ
アプリの使用期間:2日
AutoDS Dropshipping Toolsが返信しました 2024年6月3日

Hi "Choice Store",
We appreciate you sharing your feedback with us.
We sincerely apologize for any confusion or inconvenience you may have encountered. Our aim has always been to provide clarity and transparency regarding our services.
As of now, we have taken immediate steps to address your concern, and we hope that our solution has met your expectations.
We eagerly await your response.
AutoDS Team

2024年3月26日

Uusi kokemus!

Ihanata
フィンランド
アプリの使用期間:14日
AutoDS Dropshipping Toolsが返信しました 2024年3月28日

Hi “Ihanata”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
Every customer’s opinion matters to us as we are continually striving to improve our service.
We would be even more grateful if you could let us know what we could do to make your experience better.
Please contact us at dorina@autods.com
AutoDS Team

2024年4月11日

The service works, it took a little getting used to. BUT BE WARNED, if you change your mind and have money within the auto ordering service, you have to jump through hoops and they take a percentage from the refund as well. happy shipping

Kernel Kulture
アメリカ合衆国
アプリの使用期間:5日
2024年2月24日

cool

Quell Berlin
オランダ
アプリの使用期間:2ヶ月
AutoDS Dropshipping Toolsが返信しました 2024年2月26日

Hi “Quell Berlin”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us at dorina@autods.com
AutoDS Team

2024年1月30日

Well I would recommend because I find the customer service is very good and helpful and reasonable fast. I have not started with the dropshipping but I assume it will be just as good as the customer service.

Bernards Bargins
セントルシア
アプリの使用期間:3ヶ月
AutoDS Dropshipping Toolsが返信しました 2024年2月1日

Hi “Bernards Bargins”!
Thanks for sharing your feedback.
We’re glad you feel satisfied with our customer service!
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us.
Our customer service are always here to solve any of your problems :)
AutoDS Team