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Changing this review from 1 star to 3 stars because Dorina from cusomter support worked really hard to help me get the refund and I had a good experience with her. This happened after leaving 1 star review.
Really disappointed with Auto DS
1. signed up for ¨mentorship program¨, got in touch and never got a response, somehow AutoDS still made me pay and told me it´s non-refundable, for a service I never got! And careful, because when you signed up for it, they never clarified there was a cost nor how much is the cost.
2. their network of suppliers are super small, expensive and super slow to respond (2 or 3 days or not ever), so I didn´t use their supplier network
3.. had to manually fulfill the order because the automatic doesn´t work (then the customer support used this excuse to not refund me ), try to understand the why and the reason, OK?
4. at the end, I filed for a refund for over a week and never heard back, just HORRIBLE customer service
Hi "Warmii",
We’re sorry to hear that you weren’t satisfied with our service.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
AutoDS Team
I only installed the app 2 Days May 16 TO May 18 and the app
is trying to charge me a month in June 01/2024 Why???
My issue about store-( resolved.)
Thank you for Dorina
; Auto DS Manager.
Regards
Choice Store.
Hi "Choice Store",
We appreciate you sharing your feedback with us.
We sincerely apologize for any confusion or inconvenience you may have encountered. Our aim has always been to provide clarity and transparency regarding our services.
As of now, we have taken immediate steps to address your concern, and we hope that our solution has met your expectations.
We eagerly await your response.
AutoDS Team
After a number issues and frustrations with the app and the way it works, Dorina, AutoDS's Q&A Manager has reached out and has been very responsive and tried to help up with any issues in a timely manner. Not sure it's the right platform for us for TikTok Shop due non compliance and needing to self order UK based products which I didn't like, but appreciate how helpful Dorina has been to get our issues resolved and get us answers and show us how the platform works.
Hi "Fitzone BXD",
Thank you for sharing your experience with us.
We're pleased to hear that Dorina, our Quality Control Manager, was responsive and helpful in addressing your concerns.
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing AutoDS.
Terrible customer service.
Unclear plan pricing and policies
Cancelled my order and could not recover the status
Manual Fulfilling is useless.
Overall, the platform is not very intuitive and hard to use.
Hi "Pawlie Collection"!
Thank you for sharing your feedback with us.
We are sorry to hear about your experience.
We'd like to address your concerns and assist you further.
As of now, we have already contacted you and hopefully we will make it right for you 🙏🏻
Looking forward to hearing from you.
AutoDS Team
Well I would recommend because I find the customer service is very good and helpful and reasonable fast. I have not started with the dropshipping but I assume it will be just as good as the customer service.
Hi “Bernards Bargins”!
Thanks for sharing your feedback.
We’re glad you feel satisfied with our customer service!
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us.
Our customer service are always here to solve any of your problems :)
AutoDS Team
The service works, it took a little getting used to. BUT BE WARNED, if you change your mind and have money within the auto ordering service, you have to jump through hoops and they take a percentage from the refund as well. happy shipping
So far I'm very satisfied, it takes a little more to learn but it's really good!
Hi “Lipiexpress”!
Thanks for sharing your feedback.
We’re glad you feel satisfied with our platform but are sorry to hear you’re having difficulties with your onboarding.
Your satisfaction is important to us and we want to help you!
As of now, we have already contacted you and we are looking forward to your reply!
AutoDS Team
i like it
Hi “GrabMore”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
Every customer’s opinion matters to us as we are continually striving to improve our service.
We would be even more grateful if you could let us know what we could do to make your experience better.
Have a great day!
AutoDS Team
I would reccommend it but there is too many features that you need to pay for
Hi "Amazing Products",
Thank you for your feedback.
I’m sorry you weren’t pleased with our pricing.
However, it’s helpful to know how our members experience each individual item, as we take into consideration every piece of feedback that we come across.
We tried to contact you in an effort to help with your concern.
Looking forward to your reply!
AutoDS Team
Auto DS asks for an upfront payment of 380$ for 12 months. To see the winning products further subscriptions per month have to be purchased inside autods. To fullfill your orders you would also need to buy credits . A significant number of the products listed on autods are branded and Shopify will ask to either provide authorization documentation from the brand ordelete the product or the store will be banned from selling. The payouts gets frozen for a week as a consequence too.
Hi "THE GOOD STORE",
Thank you for your feedback.
I’m sorry you weren’t pleased with our pricing.
However, it’s helpful to know how our members experience each individual item, as we take into consideration every piece of feedback that we come across.
Please contact us at dorina@autods.com
We will be glad to suggest you potential solutions that meet your needs.
Waiting for your email!
AutoDS Team