レビュー (11,303)

総合評価
4.9
評価レベルごとの件数
  • 評価の91%は5つ星です
  • 評価の7%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の1%は1つ星です
2024年10月16日

Before I begin this review, let me make this categorically clear. I am not usually the kind of person who goes online to write bad reviews about businesses because I believe in fair play and live and let live, but my hand has been forced by the underhand way in which AUTODS has chosen to address (or not address) my case.

If you are considering using AUTODS...DON'T! Let me tell you what happened to me. I signed up for their free trial, and after that, I signed up for another month at 7,99 because my store was not ready and I needed to use the service in an actual working store. Before it expired, I was sent a notification to renew. I responded that I had no workable store as yet. You can imagine how shocked I was when a bill from AUTODS appeared on my PayPal account: 368 euros for a one-year bill. This was where the horror started because, despite repeated shows of evidence, PayPal judged the case in Autod's favour. When I saw that I could not get a refund I asked AUTODS to connect my Shopify account, which I had put on pause to build, they refused after tens and tens of communication back and forth. The last straw was when i received the following message from an AUTODS's staff called Kristine and I quote ‘I am sorry if this is not the outcome you expected. Unfortunately, since you lost the dispute, the transaction has been deemed ineligible, and the amount in question will remain in our account.’

I am a one-woman business owner who is going into dropshipping to try and make life a little easier for my family. 368 euros is a lot of money to lose, first of all. Losing it without any service is even more appalling. I find this incredible, not to mention unethical. That a company that took money from my account, unauthorised, refuses to refund that money. Even worse, it is refusing to provide the service for which they took the money despite offering to forego the refund instead of reinstating my account, giving me access to the product they have billed me for a whole year. I cannot access the account or use the service, yet I have been billed 368 euros! How is this ethical? Businesses like this hide behind the advantage of being online, with no knowable physical office to go to in situations like this, to dupe people of their hard-earned money. I guess daylight robbery is how they make money and remain in business.

HandyHomies
オーストリア
アプリの使用期間:3ヶ月
AutoDS Dropshipping Toolsが返信しました 2024年10月19日

Hi HandyHomies,

Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with AutoDS. Upon review, we addressed the concerns you raised, ensuring that our processes were clearly communicated and that your case received the attention it deserved.

We hope you were ultimately satisfied with the resolution provided, and we remain available for any further support you may need in the future.

Wishing you all the best in your dropshipping journey.
AutoDS Team

編集日:2024年11月6日

AutoDS has 4.9 star reviews because you earn free fulfillment tokens if you give a 5-star review. Naturally, people will take advantage of the free tokens by giving 5 starts.

Influencers will tell you "you're stupid not to take advantage of the free plan" with a smile on their face, but here's how "free" AutoDS really is ->

Cons:
1- AutoDS has a minimum $26 a month fee.
2- You *will* pay higher COGS for products.
3- Pay an extra fee for each order (10% of cogs in my case).
4- My total COGS for a product were ~$16, but in reality I was paying $25.51.
5- You have to pay to source products into AutoDS.
6- You will have to pay to fulfill orders from autoDS.
7- You will have to pay (on top) to automatize all fulfillment process.
8- You will likely have to source your product, because there's not a lot of products listed.
9- No photo search (which free suppliers do)
10- If you have upsells and a customer orders 3 products, you will have to pay shipping for 3 orders, not 1. (they say they don't have the systems in place to make 1 order of 3 products count as 1 order of 3 products. What the actual ****)
11- The amount of hidden fees/subscriptions *everywhere* will suck the soul off your pocket.

Learn from others (my) mistakes. If you are starting, *not scaling*, make sure to make the best choice.

Pros:
1- great customer service
2- rich and complex platform.

olimpia
ポルトガル
アプリの使用期間:3ヶ月
AutoDS Dropshipping Toolsが返信しました 2024年10月30日

Hi "olimpia"!

We appreciate you sharing your feedback with us.
We sincerely apologize for any inconvenience you may have encountered. Our aim has always been to provide clarity and transparency regarding our services.

As of now, we have taken immediate steps to address your concern, and we hope that our solution has met your expectations.
We eagerly await your response.

AutoDS Team

2024年11月10日

I cancelled account after a day or so on free trail. Even after that they continued to try and charge me. i reached out to them several times and they even responded but still apparently are adamant about taking my money because i asked them each time we talked to cancel my account and they finally got money off today. The responses i get are to ask me to continue at a discounted rate at which time i continue to tell them no and to cancel/delete my account all together. I have reached out to report them. I have all email threads and have even sent them to support as aback up and they still charged my card.

Update: since I left this review. (this is the only way ive gotten a response) Soffia responded and said that they finally deleted my account but said nothing about refunding the money they took off of my card after all the times ive requested to cancel the account. REFUND me the money that was taken off of my card after the account had already supposed to be cancelled weeks ago and are unauthorized.

URHER
アメリカ合衆国
アプリの使用期間:21日
AutoDS Dropshipping Toolsが返信しました 2024年11月13日

Hi "URHER",

We appreciate you sharing your feedback with us.
We sincerely apologize for any confusion or inconvenience you may have encountered. Our aim has always been to provide clarity and transparency regarding our services.
As of now, we have taken immediate steps to address your concern, and we hope that our solution has met your expectations.

AutoDS Team

2024年10月21日

I would give 0 stars if I could. I worked extremely hard to get my store up and running and relied on their service for fulfilment until an order came through, I topped it up, then they marked my account as high risk and they took 3 days to resolve the issue. They say they have 24/7 online help, but no ones available to resolve the issues you encounter. I chased approx 5 times in those 3 days outlining my concern. I just received a 4 point strike from Tiktok due to the delay and a few hours later Autods sent me an email advising issue is resolved and Happy Sales!

Kweenz Shop
イギリス
アプリの使用期間:26日
AutoDS Dropshipping Toolsが返信しました 2024年10月23日

Hi "Kweenz Shop",

Thank you for sharing your experience, and we truly apologize for the inconvenience you faced. We have already reached out to you directly to discuss and resolve this matter, but we have not yet received a response.

We take situations like this very seriously, and we’re here to work with you to ensure a positive outcome. Please check your email or reach out to us directly so we can assist you further.

Thank you for your patience, and we look forward to connecting soon.
AutoDS Team

2024年8月21日

I am giving this platform a 1-star rating due to the extremely poor support and overall disappointing experience. First, the support team is the worst I have ever encountered. They don’t thoroughly read the questions and only respond to what they deem necessary, often ignoring key issues. I had to repeat the same question in 4-5 emails before finally getting an answer.

Additionally, the platform offers the assistance of an AutoDS mentor, but my mentor did not respond for 3 or 4 days. I had to reach out again myself to get a response.

Moreover, the AutoDS platform lacks essential information regarding suppliers, such as where the listed products can be shipped. They claim to merely facilitate services, but on multiple occasions, I encountered products listed on the platform that I couldn’t sell because the supplier's link was broken, and I had no way of knowing if the product could be sold in the European market.

Overall, the support is unresponsive, the mentor service is unreliable, and the platform lacks critical information for sellers. I cannot recommend this service to anyone.

SolveDay
エストニア
アプリの使用期間:約2ヶ月
AutoDS Dropshipping Toolsが返信しました 2024年8月23日

Hi "SolveDay",
We appreciate you sharing your feedback with us.
We sincerely apologize for any inconvenience you may have encountered.
As of now, we have taken immediate steps to address your concern, and we hope that our solution has met your expectations.
We eagerly await your response.
AutoDS Team

2024年9月11日

I used to have service with them, and there are bad services they offer. Be careful who you do business with because they will take your money. They should also offer you a free service to even start as a beginner.

STYLEN
アメリカ合衆国
アプリの使用期間:3日
AutoDS Dropshipping Toolsが返信しました 2024年9月13日

Hi "STYLEN"!
Thank you for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.

We look forward to hearing from you soon.
AutoDS Team

2024年9月27日

First thing—if you want to use their automation tools, it costs extra on a monthly basis. If you use research or hand-pick products, it will require additional purchases. And yes, just a cherry on top: to automate orders, you must buy some credit from them! As for their " suppliers," ... you will purchase from regular online stores like Walmart, HomeDeport, Amazon, etc. I'm just saying that these are not wholesale suppliers! You will get a better deal just going to their stores and using something like Walmart/HomeDeport CC or other promotions or coupons.
Also, I canceled my membership with them, and instead of receiving a confirmation email about my cancellation, I got an email from AutoDS saying that they created a new account for me with my email and a new password without my permission! Not cool, AutoDS!
P.S. I almost forgot that if you have any problems, let's just say that you want to cancel a subscription with them. You are all the way in the back of the waiting line, and if you want your problem resolved quickly, guess what you need to do? If Your guess was that you need to pay EXTRA... you are right! :)

Modern Bath Space
アメリカ合衆国
アプリの使用期間:約19時間
AutoDS Dropshipping Toolsが返信しました 2024年9月28日

Hi "Modern Bath Space'!
Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with AutoDS. Upon review, we addressed the concerns you raised, ensuring that our processes were clearly communicated and that your case received the attention it deserved.

We hope you were ultimately satisfied with the resolution provided, and we remain available for any further support you may need in the future.

Wishing you all the best in your dropshipping journey.
AutoDS Team

2024年7月22日

Absolutely terrible service. Please stay far away from this platform. We are switching to Zendrop because we've heard much better things. Here are the problems we've encountered:

1. Our store has disconnected from the platform multiple times. Customer Service was super unhelpful.
2. Orders supposedly automatically placed by AutoDS, however, it kept having errors, and we received 0 notification about it. Customers placed orders and the AutoDS system failed to fulfil those orders despite us adding a $500 managed balance. For some odd reason we had 0 auto order credits. Which makes zero sense. What's the point of adding a $500 managed balance when that results in 0 auto order credits? I don't understand.
3. WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. THEY NEVER OFFER SOLUTIONS. THEY'VE NEVER ONCE SOLVED ANY PROBLEMS OF OURS.

Stay far away from this platform. How it has a 4.9 star overall rating is beyond me.

CLICK MY CART
カナダ
アプリの使用期間:3ヶ月
AutoDS Dropshipping Toolsが返信しました 2024年7月25日

Hi "CLICK MY CART",
We appreciate you sharing your feedback with us.
We sincerely apologize for any confusion or inconvenience you may have encountered.
As of now, we have taken immediate steps to address your concern, and we hope that our solution has met your expectations.
AutoDS Team

2024年8月9日

Absolutely appalling service from Rizza Jean from Auto DS. Tried convincing me to upgrade to a plan to use their AI store generator, speaking nicely and all smiley faces. Then i upgraded my plan and they give me a US version of the entire shopify store setting. Unable to change back to Australian setting and can't add my bank details. Bought this up to them and they said nah sorry can't help you not our department.
Absolutely not a care on their part and the nice talk and smiley faces were gone.

TOP G MATRIX
オーストラリア
アプリの使用期間:約2ヶ月
AutoDS Dropshipping Toolsが返信しました 2024年8月11日

Hi "TOP G MATRIX"!
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to address your concerns.

Please fill out this form: https://autods.typeform.com/to/aVnsRB2V, so we can assist you further.

We look forward to hearing from you soon.
AutoDS Team

2024年10月3日

They just charged me $368 in fees and my store isn’t even launched yet. I haven’t even adding any products from AutoDS to my store. Complete scam!!!!!!!! Telling all my students & mentees to never use them.

Wünderland
アメリカ合衆国
アプリの使用期間:13日
AutoDS Dropshipping Toolsが返信しました 2024年10月5日

Hi "Wünderland"!
Thank you for sharing your experience, and we truly apologize for the inconvenience you faced. We have already reached out to you directly to discuss and resolve this matter, but we have not yet received a response.

We take situations like this very seriously, and we’re here to work with you to ensure a positive outcome. Please check your email or reach out to us directly so we can assist you further.

Thank you for your patience, and we look forward to connecting soon.
AutoDS Team