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AutoDS’s professional live chat promptly resolved my issue, ensuring my first successful sale in dropshipping by helping me with issue. Angelica, one of their helpful team members, demonstrated kindness and patience.
Hi “astroCed”!
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us — and we agree, Angelica is truly a Joker to have on our team!
She will be delighted to hear that you enjoy working with her, so we will pass the word along 🙂
Please feel free to contact us again if you need more help!
AutoDS Team
Some issues with order processing, but the support ticket people are quick and helpful with solving issues!
Hi “RetroPixel”!
Thanks for sharing your feedback.
We’re glad you feel satisfied with our customer service but are sorry to hear you’re having difficulties with order processing!
Your satisfaction is important to us and we look forward to getting this resolved for you quickly!
Our customer service are always here to solve any of your problems :)
AutoDS Team
How is it that after barely using AutoDS, I received an invoice for €360? Do I have to pay this, and will there be more such charges in the future? I look forward to hearing from you.
Hi "Jamesshopping",
Thank you for your feedback.
We have already addressed your concern via our live chat support and provided all the necessary information regarding the invoice.
Please feel free to reach out if you have any further questions or need additional assistance.
AutoDS Team
its easy to use
Hi “Scrub master”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
Every customer’s opinion matters to us as we are continually striving to improve our service.
We would be even more grateful if you could let us know what we could do to make your experience better.
Have a great day!
AutoDS Team
Great support, very clear, concise and fast!
Hi “ThermXpert”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us.
AutoDS Team
good and very usefull and fast to put any product
Hi “Nexuda”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us.
AutoDS Team
Would recommend this app if you want to sell on amazon or other channels. Makes the process easier and I love that they have a range of product lists.
Hi “DiscountGizmoHub”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us.
AutoDS Team
Just started already making progress
Hi “ReviveHealth”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us.
AutoDS Team
I had an issue with a held-up order. Eftychia asked the relevant questions and was able to resolve my issue quickly. She answered my follow-up questions so I understood where I had gone wrong.
Hi “Befabi”!
Thank you for sharing your experience with us - it's much appreciated!
We’re pleased that Eftychia was able to resolve your issue quickly!
We’ll make sure we pass your kind words along, our customer service team will be happy to know that you really enjoy working with them 😊
Thanks again for supporting our business.
AutoDS Team
Good app for beginners and user friendly. Ive come across some issues with fulfillment and tracking which im still learning how to navigate and hoping to find a solution. Great for sourcing/importing products, however the fulfilled by AutoDS has been difficult, with delays in updating order status , i.e: shipped/delivered. Customer support responds after 24 hours, and there has been instances where they may not respond for the follow-up questions.
Another issue that has come up is that per support staff, the shipped status will only be updated as it nears the estimated delivery date? Will need more clarification on this since this will affect multiple selling platforms policies.
Update:
Updating my review from 2 to 4 stars.
After my last review, I decided to shop around for other fulfillment platforms however I still ended up going back to AutoDS due to its vast list of suppliers and ease of import. I was able to fix my initial problem with the shipping and tracking by sourcing another supplier. There are still some delays with updating order statuses based on the tracking information, but they're usually quick with ordering and providing the tracking number which is good.
Fulfilled by AutoDS program is a great program, and it really does do all the work for you, so if you'd like to be a little more hands on like me, it can be difficult at first as I wanted to update the order statuses by myself when there is a shipping update, or check if the tracking number has been provided, checking on return status etc. It just took some time to get used to.
Also, Dorina was a really big help and she went above and beyond to make sure to address any issues/concerns that I have and assist with me any AutoDS platform questions. I really appreciate all the help!
Hi "AloraAmazon Supplies",
We’re sorry to hear that you weren’t satisfied with your experience.
As of now, we have already offered a solution and hopefully, we will make it right for you 🙏🏻
We will be glad to help you with any concerns you have!
AutoDS Team