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Sourcing or browsing the site is a little confusing while using a phone.
Hi “Gloria Louise Boutique”!
Thanks for sharing your feedback.
We apologize for any inconvenience you've encountered while navigating our site on a mobile phone. It's worth mentioning that our platform's mobile version is currently undergoing optimization.
Your satisfaction is a priority for us, and we anticipate completing the optimization soon.
Our customer service team is always here to address any issues you may encounter.
AutoDS Team
L'application à l'air d'offrir une myriade d'options intéressantes mais quand j'essaye d'importer un produit d'autods à mon site shopify, se dernier n'apparait pas et m'empêche de créer ma page produit :/
Hi "My Store",
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Please feel free to contact us at dorina@autods.com
We would be glad to help you with your concern.
AutoDS Team
cool
Hi “Quell Berlin”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
We would love to hear some additional feedback about how we could improve our service even more.
Please feel free to contact us at dorina@autods.com
AutoDS Team
Uusi kokemus!
Hi “Ihanata”!
We appreciate your comments about our interface and want to ensure you receive the best service our team is known for providing.
Every customer’s opinion matters to us as we are continually striving to improve our service.
We would be even more grateful if you could let us know what we could do to make your experience better.
Please contact us at dorina@autods.com
AutoDS Team
Honestly this has made my business run so much smoother. I had some learning curve at the start as you get used to a certain way of operating. But the more I utilize the system it really is a time saver. Like that I can do everything I need to from one location and support has been very helpful and quick to resolve issues.
Two Week Update:
I have been using the system now for a couple weeks and unfortunately I'm starting to have real doubts in the app. It does offer a lot of features that are helpful but the promises and featured advantages of AutoDS is just untrue. For example they state they will convert all TBA Tracking into bluecare express my experience has been that this only happens 3 out of 10 orders the rest will never be converted. I did contact customer service and everytime they just state they are unable to fix it. Which I know is incorrect as I have a trackerbot account and I'm able to manual convert all my TBA regardless of delivery status etc. Prior to AutoDS I had a perfect delivery rating with all converted, since converting to AutoDS I have multiple late deliveries and many showing TBA tracking which has increased my returns asked for as well as gotten the attention of my selling platform who is asking why I'm not providing valid tracking. Do not offer a service and promote it as it will help you reach top seller status if it really just never works. Hopefully these issues will be fixed and I will update my review in another couple weeks.
Hey "Mainly Bedding"!
We are so glad to hear that you are enjoying our Interface!
We will keep on Improving our tool and implant new features for our precious customers!
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them.
They are always here to solve any of your problems.
Please feel free to contact us again if you need more help.
- AutoDS Team -
I am not sure of the products ship world wide.
Hi "Ugarit Fashion",
Thank you for your feedback.
It’s helpful to know how our members experience each individual item, as we take into consideration every piece of feedback that we come across.
We will be glad to help you with any concerns you have.
Please contact us at dorina@autods.com
Waiting for your reply!
AutoDS Team
Easy to use, great concept, however very poor customer service and issue resolution. Only 2 orders, and not one processed properly through their autoservice. Customer service took days to resolve and was barely ever available to solve real issues I had. If I had a high volume of orders I don't know what I would do! They are killed my shipping times with all the delays and I've already refunded one customer, thankfully they got the second order out but barely in enough time. I was given a free month however I didn't have a chance to place an order within that time so only time can tell.
Hi "Classic Variable",
Thank you for your feedback.
We really want to make it right for you 🙏🏻
Please contact us at dorina@autods.com
We will be glad to help you with any concerns you have!
AutoDS Team
SO FAR SO BETTER AND WILL UPDATE AS I USE IT MORE...THE CUSTOMER SERVICE FOLLOWED UP BUT I SOLVED IT PRIOR. I WISH THEY WOULD HAVE HELPED ME THEN BUT I WILL USE IT THEN UPDATE BUT I LIKE IT SO FAR!
Hello “Holy Stitch! Factory Fellowship”,
Thank you for your comment. We appreciate all feedback.
We understand that AutoDS is not as easy to understand as other platforms when you just start with it, but our customer service team would be more than happy to help you with anything you need,
We tried contacting you and getting more details about your issues, but there was no reply.
Please reach out to our support by opening a ticket here:
https://share.hsforms.com/12QideNaERCqYuntNVs678g46by0
We will be glad to help you with any concerns you have.
AutoDS Team
Auto order needs to be faster, other then that all perfect
Hi "MYBYS",
We’re sorry to hear that you weren’t satisfied with our service.
We want to assure you that our team is already taking actions to resolve the issue.
Please contact us at dorina@autods.com
We will be glad to help you with your concern.
AutoDS Team
Update #3 (17th Nov)
Uninstalled this horrid piece of software, it could not work out if things were in stock or not on Banggood UK. After spending far too long proving to support that it was their issue and not mine, I gave up and spent more time looking for an alternative, I've found it, moved to it and it just works. AutoDS might work for more basic stores but for me it was a waste of time, money and sales. Also, that $266 price increase rubbish, thanks for all the strikes I got every time your app could not work out stuff was in stock and the price on my platforms shot through the roof, appreciate that.
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Update #2 (27th April)
I've been testing out the app and by and large it seems to be working out, a couple of minor issues that are being looked into, but the most important part for me was that I could re-link my existing products back to their supplier (no one wants to recreate hundreds of listings again) this is working pretty much as it should so I'm happy :)
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Update:
I've just has a long chat with Lior from AutoDS who called me later the same day after my review, starting Tue 20th / Wed 21st April '21 they will be adding support for EU/UK warehouses on AliExpress and Banggood. For me personally this will be a big deal as AutoDS is the closest replacement to ShopMaster, I look forward to giving it a try and all I shall update my review after some testing to let you all know how it goes.
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Original Review:
Looks good and feature packed, lack of interest in supporting non US/China warehouses meant it was not suitable for my business model. Would reconsider in the future if support was added.