ADG ‑ Automatic Discount & GWP , 231 recensies
seamless and quick support. Always patient and so professional to help solve any problem. Highly recommended.
Ron had an amazing time assisting you, and your feedback definitely made his day! Thank you for your kind review.
If there is anything else you might need assistance with, you know where to reach us!
The support team is really efficient!
Awesome app that runs smoothly and makes selecting products very easily. The app works so well!
Thank you for making our app even more awesome with this amazing review! We have a team of hardworking people that help ensure that everything works smoothly with your Shopify stores.
Please let us know if you need anything else!
Extremely helpful customer service.
The app has difficulties with international currencies, but this is waiting on Shopify to open up availability to configure with their API's. The app does everything we need
Thanks for this honest review!
Your feedback is very important to us, and we ensure that we continue improving our app to support our merchant's needs. We understand how important international currencies are, and this is already on our priority list.
Please feel free to touch base if there's anything else you may need help with!
So far, so great! I was able to successfully configure the ADG app and the specific promotion I had in mind without any hassle. RG was extremely helpful in making sure I had configured my promotion correctly and troubleshooting when I ran into an issue. They answered promptly and clearly, making me feel taken care of and confident in my first promotion with the app. Though I haven't run the promotion yet, I am looking forward to seeing its results.
Glad to hear that you're having a great time with our app! RG is one of our best and we love hearing stories like this showing his dedication.
Thank you for an amazing review, you completed our day! Feel free to reach out anytime if anything else comes up. Cheers!
The app works and looks pretty good but the pricing model makes no sense. 2.9% of my sales for the app like this is outrageous. 0.6% is a lot, but acceptable I guess??? 0,6% on top of $45 every month is ridiculous. This is not a type of promotion I am running all the time in my shop. I am not willing to pay a pretty high flat fee of $45 for the app I am going to use only from time to time. You want to charge your client 45 dollars no matter what. You don't care if I use the app or not. Then, you expect me to split my profit with you on top of it, when I actually make a promotion and generate sales with the app (I already paid for). Now you care if I made sales with it. I finished the promotion on my store and I would like to disable the app for now, but I can't. Should I just run the promotion all the time? Should I pay you $45 for nothing? Should I pay you $45 for 10 days of using the app and then give you part of my profit too, uninstall the app and then install it again and configure everything from the start again???? I just can't wrap my head around this whole concept. How people agree to this is beyond me. I wish I could work with you, but it just doesn't make sense.
Thank you for this review! We totally understand the frustration here and have reached out to you through e-mail to discuss alternative options.
Just so you know for the future, when you're not running any sales, you have the option to switch to our free plan, allowing you to test the waters without incurring the $49/month base fee. The best part is, you don't even need to uninstall the app. However, in the event that you do uninstall it, rest assured that all your promotions and settings will be saved. Once you reinstall the app, you'll find everything just as you left it, eliminating any worries about losing your progress or starting over.
We hope this can be a workable solution for you, and look forward to discussing over email!
We use the app to apply discounts to product variants which is not possible natively in Shopify. The app works fine and the support is very helpful. Just the pricing might lead to us implementing the functionality by ourselves.
Thank you for the feedback! We had a great time helping you out! Please let us know if you need help with anything else, we're here whenever you need us.
One of our top specialists, Myam, also reached out to you through e-mail to discuss any issues you may have with our pricing. Your satisfaction is our number 1 priority! We look forward to hearing from you!
unbeatable service! we have set up countless discounts using this app and it works great. RG is extremely helpful and has helped to set up more complicated promotions for us as well as customize a few things we wanted. Awesome and helpful team. I highly recommend
Thank you! The only thing that makes us happier than knowing ADG is generating lots of extra revenue for you is seeing RG get recognized for the star that he is. We place a premium on customer service here - our whole team aims for that same level of service, so please touch base again whenever you need more help!
I have received the best customer service ever. (Shout out to RG) I was having some problems with the automatic discount and I got a step by step help. They made a loom video so I can easily understand and visual see exactly what I needed to do. I've been on Shopify for 4 years and I wish all the other apps and developers were like this. Excellent service!!
Wow, this is one of the best reviews I've ever seen! Thank you so much! I think RG might print it out and frame it to put up on his office wall. We're happy to help and we're standing by in case you ever need anything else.
first deal quite easy to set up but then the nightmare starts.
4 weeks later the support doesn't even understand a basic need and basic business set up. They answer but make you repeat your need everytime. I've repeat it in 4 different ways and with exemple but still everything is wrong. They don't even pay attention to what has already been set up in your back office.
when you want to set up a deal for a limited time, make sure to anticipate 5 month before to be sure to not miss the date of your sales.
Thanks for sharing this feedback. Apologies we have made you repeat your needs, we are truly trying to understand what issue you are facing!
We have gotten in touch over email to suggest a video call, as video is a super helpful way to understand your exact issues. As agreed during our call yesterday, we've reached out to you through email to provide a workaround and set up your discounts. We would love to hear back from you to let us know if everything is working now. Please rest assured that if anything else comes up, our Support team has your back!
Incredibly quick support responses and the support given was 10/10.
Quick to help and walk us through the issue and rectify anything that was giving us difficulty.
Great to hear we were able to get you up and running so quickly! We're always around if you need more help or you're just looking for some useful tips and tricks. Thanks for your review!