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the support I got today from Ron was 10 star. He is patient, explains possibilities and helps you setup.
The app is a bit clunky. It is good for what you pay however, requires work from store owner or tech person.
Give the app a try.
Hey BY BRIAN and team!
Thanks for the honest feedback! We're thrilled to hear Ron delivered top-tier support and got you set up smoothly. While the app may take a bit of hands-on effort, we’re always working to improve usability and streamline the experience.
Please let us know if you need any help!
Great app for all the more detailed discounts you want to activate on your website.
Customer service is amazing too, the time difference between the US and Aus can be quite challenging at times though, 24 hour support would be amazing to have one day.
Hi there Elusive Plants and team!
Thanks so much for the great feedback! We're glad the app’s discount features are working well for you. Really appreciate your note on support hours, and expanding coverage is something we’re actively exploring to better support merchants globally.
Please feel free to reach out if you need help with anything else!
Loved the functionality of the app. Ron was great and provided amazing technical support for us to get this going.
Hey there Dragonwing team!
Glad to hear you're enjoying the app's functionality! Ron will be happy to know his support helped get everything up and running smoothly.
If ever you need further assistance, you know where to reach us!
This is the only app I've found that will give percent off discount to highest priced item in a cart. It is a bit difficult to get the discount or promo settings just right, but their help desk is very helpful in resolving any questions.
Hey there Snapdoodle Toys & Games!
Thank you so much for taking the time to share your experience! We appreciate your feedback, we'll do our best to improve our app and make creating discounts easier.
If you need help with anything else, you know where to reach us!
Best plugin for discounts (I tried them all). Has the most features and functionality. UI/UX could be improved, but support was very helpful when I was having issues finding what I wanted to do.
Hey there Rieker Shoe Canada!
Thank you for your thoughtful review! We're delighted to hear that you found our discount plugin to be the best in terms of features and functionality. We appreciate your feedback on the UI/UX and are always looking for ways to improve.
If you need help with anything else, you know where to reach us!
Kudos to chat support Ansab! He's the man! you should promote him. So patience helping us out and solve the issue. His hand is limited; your dev team need to handle the other rocks. Glad Ansab could Rock'n'roll things out!
Hi there Infinite Age team!
We really appreciate the awesome shoutout! Ansab’s dedication shines through, and we’re lucky to have him on the front lines. We’ve noted your feedback about the dev side too.
If you need further assistance, you know where to reach us!
This is the worst app we've ever used! Stay away! We ran a semi-annual sale last week, and 3 random issues happened and they never fix it for us. 1. Sometimes the app will give customer 100% discount, which means giving away our products for free. 2. Sometimes the app will give customers 70% discount instead of the 30% discount that we set up. 3. Sometimes the app will skip some orders and gave the customer 0% discount. Everything was just random. Stay away. This app is full of bugs and issues.
Thanks for taking the time to post that. It was painful for me to read, but it seems a fair assessment of your issues. I'm so sorry about your experience with us so far.
I realize it feels like we weren't doing anything to help with these technical problems, but I promise you this case has been at the top of our priority list for at least a week. If you're open to it, I would love to jump on a quick call with you to discuss. We still want to get this fixed for you!
Best,
Hannes Bez
Director of Customer Experience
Excellent helpdesk by Ron
Thank you for the great feedback! We’re glad to hear Ron was able to assist you. We’ll make sure to pass along your kind words to him!
Easy to Add promotions
Thanks for the kind words Intouch Clothing and team! We're glad you found it easy to add promotions. We truly appreciate your business.
Their support was very kind to help customise our website and popup based on our requests. Very lovely customer service! Would recommend.