ADG Automatic Discount & Gifts , 240 recensies

*Update 10/27/2020: the refund is being processed by Shopify*

Hi, I can see that you've first installed the app on September 21st and our script made a charge on September 30th, which happens to be after the 7-day trial ended.

I didn't and still don't see the email from your store 홈쇼핑월드 nor from Shopify agent. Could you email us to support@tabarnapp.com? We'll authorize the refund for sure, no worry.

Thanks for the review and sorry for the inconveniences.

Thanks for the feedback about our app, I'm sorry for the issues you encountered. May I ask you what wasn't working, or what was complicated to set up? I'm simply trying to improve the product and avoid such bad experience for other Shopify merchants.

About the fact it's not able to apply 2 discounts per order, indeed it's not possible to achieve that using discount codes. Did you see in our app listing that we said otherwise? If so, please tell me and we'll adjust its content. For example, in the tagline under the app name, it says "Customers get the best one", meaning only one discount per order is allowed by Shopify.

That being said, applying multiple discounts is achievable using our Smart Deal codes, which encapsulate multiple discounts into one code. And it's also possible to apply it automatically, using a rule.

I understand that it's frustrating searching an app for 2 hours, trying it and not being able to set it up. I'm sorry for that, truly, though we would have loved to have the chance to app if you would have contacted us.

No worry, you won't get charged, you only had the app installed for an hour or so, therefore you were still in your free trial period.

Thanks for the feedback. Thanks for the review. Shopify has indeed a discount links feature and automatic discount for Buy X get Y discounts. The main difference is the number of discount rules (applying discounts automatically, based on what's in the cart) that you can do with our app, and the fact that you can offer multiple tiers of discounts.

We do charge one-time fees for 2 of our features: an add-on feature to display the discount and savings in the cart AND another feature to get more advanced cart rules (eg. based on collections, customer tags, past orders and more).

Hi, thanks for the feedback. Let me clarify our pricing. The "Free plan available" displayed by Shopify in the app listing page is specific to the "Discount Links" and "Discount Popup" feature of the app. When you install the app, you don't have to approve charge and can use the discount links feature free. It's like that since 2016, and we won't change that because many users use this feature. That's why Shopify displays "Free plan available".

As for the other paid features, like the Discount Rules and Prefilled Carts, they do require a subscription plan (every plan has a 7-day free trial that starts only when you select a plan, not on app install). Some features also require a one-time fee of $49.99, like Display Savings, which also works for merchants on the free plan. We've made a graphic of our features and pricing here: https://tabarnapp.com/automatic-discount-pricing-2/. If you did pay a one-time fee for a feature that doesn't work for you, drop us a mail and we will refund it.

About the issues you've faced, and related to the instruction videos, could you tell us what they are? Indeed, it's hard to cover everything in a single video, but we try to record a video when it's needed or requested by a merchant. We put all our videos in our Youtube playlist (https://www.youtube.com/watch?v=c6Uose34iOQ&list=PLGYOZMSnTXxUwUyZO--JpLyY7_qjegUlR)

Hi, this $0.01 activation charge is gone now. Thanks for the feedback, that helps us improve.

Hi Eva, sorry for the confusion about our pricing. Could you point where you saw the Basic rules were included in the free version of the app? We'll change this to avoid mistakenly misguide other people like you.

In about 2 weeks from now, we'll simplify our pricing to avoid such confusion.

Hi, thanks for the feedback.

1) When you install the app, the app is free. The 7-day free trial only starts when you enable a paid subscription (monthly or yearly plan). If you need more than 7 days to test and see if the app works for your needs, contact us.
2 & 3) We're always trying to improve the admin screens, with the addition of new features it can get crowded. The main navigation is by clicking on the badges/icons in the header. We're adding a step-by-step tutorial this week admin side to make it clearer.
4) Could you explain to us step-by-step please what you did to make it freeze? This should happen. If you take the time to send us an email to support@tabarnapp.com, that would be very appreciated.
5) If you create a discount rule (basic or advanced), you first need to activate a subscription and therefore the 7-day free trial at the same time.
6) If you explain to us your use case, we can guide you through if it's worth for your needs or not.

Thank you for the feedback. I'm sorry for the poor support. We indeed don't have any phone support, as our team is small and mostly only developers.
About the 7-day trial, it starts after you select a paid subscription, not before.

Hi, thanks for the feedback. The free part of the app is the discount links feature. We've made it clearer using badges to visually show what you can/cannot access with the free plan. The discount rules (basic or advanced) are part of the paid subscription, indeed.