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Great app that works exactly the way we need it to. Special thanks to the support team who helped us out very quickly!
You're welcome! Thank you for leaving such a great review!
Wow. Wow. Wowww. Simply put, this app is AMAZING!! Even more so, Derek and the Tabarnapp team are excellent, helpful experts. Between their willingness to troubleshoot issues, setting up discounts and custom deals that solve the complexities we've been facing with native limitations of Shopify to their patience in explaining and helping us figure out what is needed to accomplish our desired discount sales goals, I can ONLY recommend this app and this team for your store's expanded discount or custom deal needs! Thank you Derek and team for being so awesome and helpful every step of the way. I look forward to working with you all as we head into the holiday season and beyond.
**UPDATE - As frustrating as that was, the developer reached out immediately and helped us fix the issue.
I want to love this app. It appears to do exactly what we need. However, we're experiencing a major issue with about 15-20% of our orders... The discount is showing on the checkout page but when a customer places the actual order, the discount isn't working. Needless to say, I am getting a lot of complaints this morning (black friday of all days).
Dosnt work had customer left the cart because this app did not work :( so i uninstalled
Thanks for the review and sorry for the inconveniences.
We use the app to apply discounts to product variants which is not possible natively in Shopify. The app works fine and the support is very helpful. Just the pricing might lead to us implementing the functionality by ourselves.
Thank you for the feedback! We had a great time helping you out! Please let us know if you need help with anything else, we're here whenever you need us.
One of our top specialists, Myam, also reached out to you through e-mail to discuss any issues you may have with our pricing. Your satisfaction is our number 1 priority! We look forward to hearing from you!
I installed the app on Nov 21 and after trying to set it up and even messaging the support team, I was told what I wanted to do was not possible. Uninstalled it on Nov 24 - with 3-day-free-trial period, and to my big surprise, got charged for it on my Shopify bill this morning. I just emailed support - I hope they reimburse me. This is an extra charge I was not planning in this Covid/Christmas time when every cent is important.
Hi Catherine, sorry about that. Indeed, our app makes a charge 72 hours (3 days) after the app is installed, once the free trial starts (when you select a plan and approve the charge). From what I see, you've installed and have approved the charge on November 18th and have uninstalled on 24th (https://gyazo.com/7df67181c9a8e44ce4e118675d50f16c)
The only way for me to process a refund is if the app is still installed. Otherwise Shopify doesn't allow me to do so. As I can see, the app is uninstalled now. You can either re-install the app and I process the refund or contact Shopify Billing to open a refund request.
Si vous voulez, je peux faire les démarches pour vous auprès de Shopify pour que vous vous fassiez rembourser. J'apprécierais en retour que vous supprimiez votre avis sur cette page.
Merci et désolé, encore une fois.
- Derek
It was difficult to use for the purpose that was portrayed in the video. I spent two days playing with it and watching videos only to loose a bunch of money to customers who recieved discounts they not have received.
Hi, sorry for the delay, and sorry about the time and money wasted. I guess it's too late now, but if it isn't, let me know and I'll record a video tomorrow for you.
A little confusing to setup, but support was excellent and they were able to get my store setup with the custom discount I wanted
Thank you for an amazing review, you completed our day! Our team's goal is to ensure that we provide the best customer experience possible, and we're happy to receive your kind feedback.
Feel free to reach out anytime if anything else comes up. Cheers!
couldnt give zero star. Why would I use your app if the free options are already in shopify discount page?
and I have to pay a monthly subscription + ADD ONE???? seriously
the whole point of your app is the add one otherwise its useless.
Unless you make your premium subscription with everything included you wont go that far.
Thanks for the feedback. Thanks for the review. Shopify has indeed a discount links feature and automatic discount for Buy X get Y discounts. The main difference is the number of discount rules (applying discounts automatically, based on what's in the cart) that you can do with our app, and the fact that you can offer multiple tiers of discounts.
We do charge one-time fees for 2 of our features: an add-on feature to display the discount and savings in the cart AND another feature to get more advanced cart rules (eg. based on collections, customer tags, past orders and more).
Good concept but the app does not work properly and support was non-existent. I set the rate and when I closed the app it stopped working. Seems to be full of bugs.
We improved the app a lot since 2016. We grew the team as well, for a better support. Let us know if you want to give it another try.